Joyce Honda

I brought my car in for an oil change and inspection service. Ernest was great in having my car done in a timely manner noting that I had limited time to wait on my only day off. I was also given a pre- service. Ernest was great in having my car done in a timely manner noting that I had limited time to wait on my only day off. I was also given a pre-workorder for work needed in the future. More

good service job done in a timely manner no snacks to eat just water have been buuying cars for over 20 years here jus bought a new 2021 crv just water have been buuying cars for over 20 years here jus bought a new 2021 crv More

We were very happy with the service. The only issue we had was with the wait time but we were told about the time when we made the appointment. had was with the wait time but we were told about the time when we made the appointment. More

I had an emergency. My sun roof would not close and it was due to rain. It was after 4 in the afternoon. I immediately called Joyce Honda service. I was told to bring it right in and I did. I was seen w was due to rain. It was after 4 in the afternoon. I immediately called Joyce Honda service. I was told to bring it right in and I did. I was seen within 5 minutes. Lloyd Wilson said it would have to stay overnight and arrange for shuttle. I did but with in 10 minutes Lloyd came in to the waiting room and said the problem was fixed and I could take it home. I appreciate Lloyd's extra effort in correcting the problem. The car is still under warranty so no charge. I am very pleased with Joyce Honda Service. More

Loyd was very helpful, knowledgeable, and kind. He was able to address all of my questions timely and accurately. Absolutely a Pleasure to deal with. able to address all of my questions timely and accurately. Absolutely a Pleasure to deal with. More

Everyone was super helpful especially Lloyd during the intake in tying to understand my cars issues. I was provided timely updates as promised. The checkout was a quick and pleasant experience as well. intake in tying to understand my cars issues. I was provided timely updates as promised. The checkout was a quick and pleasant experience as well. More

They answered all my car problem related questions from simple oil change (that was needed) to back up camera. They are very knowledgeable at Joyce. simple oil change (that was needed) to back up camera. They are very knowledgeable at Joyce. More

The worst car buying experience ever.I'm disappointed The worst car buying experience ever. I'm disappointed that a big organization like Joyce Honda indulge in such bad business practices. When I initi The worst car buying experience ever. I'm disappointed that a big organization like Joyce Honda indulge in such bad business practices. When I initially approached Joyce Honda on July 6th, experience was really good, Henry showed all the models and explained the features. As the buying process progressed, all went south. Initially Henry offered $400 for 39 month lease for Honda Pilot Touring model with $8000 trade-in. On July 7th and 8th when I called the rate increased from $400 to $415, I didn't want to argue and didn't want to spend too much time haggling again so I took the offer. I went and signed the buy order on July 9th, I was told that I don't have to pay anything further down as my trade-in would cover everything, including first month's payment. Just bring the car in, sign the documents and take the Pilot. Everything was going according to the plan, we were all set to take the car that evening, but when I was signing the documents Finance person added $2,748.86 on top of $8000 trade-in, which was a surprise and don't know where the charges came from, was not discussed or disclosed before. I ended up paying $826. I chose Joyce because it was nearby dealer and I trusted Honda to enforce best business practices by Honda, such a disappointment. I'll let all my friends know about bad buying experience and planning to approach Better Business Bureau as well. More

Normally great service. I dropped my car off for 12pm appointment. I had to call the next afternoon to find out when it would be ready. Seems they are getting too busy to provide prompt service. appointment. I had to call the next afternoon to find out when it would be ready. Seems they are getting too busy to provide prompt service. More

This was my first service after purchasing my CRV last year. Everyone was very friendly and helpful with any questions. Lloyd greeted me when I arrived to drop off my car. What a nice man! He was very pl year. Everyone was very friendly and helpful with any questions. Lloyd greeted me when I arrived to drop off my car. What a nice man! He was very pleasant and contacted me as soon as my car was ready for pick up. More