Joyce Honda

My new car was delivered with a part missing. Trey did not walk me around the car when I picked it up and I felt I was rushed once he had my money. He said he would take care of ordering the missing cap. not walk me around the car when I picked it up and I felt I was rushed once he had my money. He said he would take care of ordering the missing cap. Followed up 2 weeks later and he said I had to order it but had to bring in the car to get it scanned before they would order it. I called the service dept and they said if I ordered the part I would have to pay for it. Got Trey's Manager involved. Still waiting for Efran to email me copies of all the documents I signed. More

Joyce Honda provided excellent service on my 2017 Black Edition Ridgeline yesterday. 30k service and mounted and balanced 4 new tires and corrected the wheel alignment. Edition Ridgeline yesterday. 30k service and mounted and balanced 4 new tires and corrected the wheel alignment. More

Initially, my wife and I had a negative experience with honda (on the phone) regarding the end of our lease. Long story short, Ryan Unick helped me when I was turning in the vehicle. I also have a finance honda (on the phone) regarding the end of our lease. Long story short, Ryan Unick helped me when I was turning in the vehicle. I also have a finance with Honda and was going to go elsewhere again. After discussing the options with Ryan, I was happy to continue with Honda and move into a newer model civic. I'm in healthcare and recognize good service recovery. Ryan is an asset to your location. He is friendly, funny, and down to earth. I also had the pleasure of working with Matt Stark, who was professional and friendly and assisted me with the final purchasing. Both worked around my schedule and lack of time that week (Busy work week and class). They accommodated my availability and moved me through the process as quickly as they could once I was settled on the vehicle I wanted. Todd Kapan. More

Working members of Joyce Honda are professional with good customer service. Right from the time they meet and greet us till the time they guide us on the process and finally handing over vehicle after due in customer service. Right from the time they meet and greet us till the time they guide us on the process and finally handing over vehicle after due inspection. More

I did not have to wait a long time, service agent was friendly and knew what he was talking about. Great Job!!! I did not call for an appointment, but was taken care of right away. friendly and knew what he was talking about. Great Job!!! I did not call for an appointment, but was taken care of right away. More

The service people both technicians and service do an excellent job of keeping customers updated as to where the auto is .also the price is not that exorbinant as compared to other dealers. excellent job of keeping customers updated as to where the auto is .also the price is not that exorbinant as compared to other dealers. More

Waited 90 minutes while it was only estimated 60 minutes when I made the appointment. The “social distant” seating arrangement in waiting room looks odd; why blocks 3 seats then open another 3 seats that ne when I made the appointment. The “social distant” seating arrangement in waiting room looks odd; why blocks 3 seats then open another 3 seats that next to each other? More

They were quick and efficient and friendly. I was able to drop my truck off a d it was ready within an hour. They were all wearing masks and social distancing and they covered my seat and steering wheel 😊 drop my truck off a d it was ready within an hour. They were all wearing masks and social distancing and they covered my seat and steering wheel 😊 More

Repair was quick. Advisor Lloyd Wilson was cordial, friendly, and respectful, as was other staff. Car broke down; I live in central PA. Part of repairs were under warranty. friendly, and respectful, as was other staff. Car broke down; I live in central PA. Part of repairs were under warranty. More

Work was done fast and now I bring my mother's car to his Honda to service dept to get work done. Best Honda dealership in Morris County! Honda to service dept to get work done. Best Honda dealership in Morris County! More