Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

We’re sorry to hear you felt disappointed with your experience, and we do want to clarify the situation to be fair and transparent. You arrived requesting a vehicle inspection to be completed under Turo’s commercial-use checklist requirements. During that inspection, we found that three out of the four tires did not meet Turo’s eligibility standards, as they were six years old or older. We also had difficulty confirming whether the battery met Turo’s required age timeframe. You advised that this work may have been completed elsewhere within the last two years; however, without verifiable documentation and since the vehicle did not meet the checklist criteria at the time of inspection, we were unable to sign off that the vehicle passed. Additionally, the inspection you requested requires technician time and dealership resources. Unfortunately, we are unable to perform this inspection at no charge. Our intent was not to dismiss your concerns, but rather to follow the specific checklist requirements provided by Turo, which we are obligated to adhere to. We hope you were able to resolve the tire concern with your preferred private repair facility. If there is anything further, we can assist you with, please feel free to reach out.

richiepee94 responded

Thank you for the clarification. However, your response does not address the primary concern raised in my review, which was not just the inspection criteria itself, but the lack of communication, professionalism, and customer care displayed during my visit. At no point during the appointment were the tire age concerns or battery verification requirements clearly explained to me in a respectful or transparent manner. I was not informed that three tires failed due to age, nor was I given a clear breakdown of the findings. Instead, I had to repeatedly ask for explanations after the inspection was already completed and paid for. Additionally, the issue was compounded by the conduct of both the service advisor and the manager. Rather than acknowledging the communication breakdown, the manager chose to defend the advisor and questioned why I came to the dealership at all, suggesting I should use a private mechanic. This approach felt dismissive and unprofessional, regardless of the inspection outcome. For clarity, after explaining the full situation directly to Turo, my vehicle was reviewed and approved, and it is now active on the platform. This confirms that the issue was not the vehicle itself, but how the inspection and communication were handled during my visit. I fully understand that inspections require time, resources, and adherence to Turo’s checklist, and I did not expect the service to be free. What I did expect was clear communication, courtesy, and a willingness to work with the customer, none of which were demonstrated during this visit. My feedback remains focused on the customer experience, not just the checklist requirements. I hope this is taken into consideration to prevent similar experiences for future customers.