Joyce Honda - Service Center

Used Joyce Honda for the first time for a recall on my vehicle. Very happy with the service department. vehicle. Very happy with the service department. More

The service guys were beyond awesome. They moved mountains to get a rooftop carrier delivered to the dealership in less than a day and then installed on my roof the next morning. Can't sys thanks e mountains to get a rooftop carrier delivered to the dealership in less than a day and then installed on my roof the next morning. Can't sys thanks enough as I was in a time crunch to get on the road for a long trip. Kudos to the whole gang. More

I was pleased with the check in process. Dwight was knowlegable and polite. He explained the process clearly. The issue I had with my CRV was resolved. There was one thing that displeased me. I hav knowlegable and polite. He explained the process clearly. The issue I had with my CRV was resolved. There was one thing that displeased me. I have a seat cover on my front seat. It is held on by straps. When I got back into my car, one of the straps on the cover was torn off - most likely because the technician was not careful about getting in/out of of my car. Now I have to replace the cover. More

convenient appointment reservation system on the website, 10 min delay in check in (not too bad), professional job, clean waiting area with wifi.... all good. Austin Duran was courteous and accommodating. Go 10 min delay in check in (not too bad), professional job, clean waiting area with wifi.... all good. Austin Duran was courteous and accommodating. Good job More

Very friendly and listened to what the issues were and were able to fit me in were able to fit me in More

They didn't do an oil change because my car had Dorman Universal Oil Drain Plug. They didn't have that concern while doing oil change last time. Instead, they wanted me to change the oil pan by spending $ Universal Oil Drain Plug. They didn't have that concern while doing oil change last time. Instead, they wanted me to change the oil pan by spending $1000+. I hope to get my vehicle serviced by a dealer who holds customers' interests at heart. More

Fast and friendly service. Scheduling of service was easy. Staff attentive to needs and concerns. easy. Staff attentive to needs and concerns. More

Great service don’t have to wait that long. Very friendly and clean place.Will recommend to friends and family. and clean place.Will recommend to friends and family. More

Good service....quick service.but as I waited for my service to be completed.no one notified me my car was ready service to be completed.no one notified me my car was ready More

I scheduled a loaner for 8:00 for a scheduled recall appointment. I arrived a few minutes before 8:00 and my car was checked in by 8:05. As of 8:30 the loaner car was “defrosting because it is frozen”. appointment. I arrived a few minutes before 8:00 and my car was checked in by 8:05. As of 8:30 the loaner car was “defrosting because it is frozen”. If I was scheduled for 8:00, why not have it ready for 8:00? I didn’t get out of there until 8:45. I had had regular maintenance and an MPI 2 weeks prior to the recall appointment and everything was fine. However the day of the recall appointment, I received a text saying that I needed front brakes and a filter and other items for $500. Yet 2 weeks prior, the front brakes were rated as fine. This was just another time I felt they were pushing unneeded services at an otherwise free service appointment. Super annoying… My car was done earlier than was promised, which was nice, but getting out of there was another 15 min and it was very unclear why I was waiting. The work done is always (seemingly) fine, just all the other things (loaner not being ready for 45 min, pushiness…) take away from that considerably. More