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Joyce Honda - Service Center

Denville, NJ

4.7
2,162 Reviews

2,162 Reviews of Joyce Honda - Service Center

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September 22, 2020

I had a great experience. The service and sale department helped me with all of my questions and concerns. Everyone is very friendly and helpful. Thank you!! More

by esgarcia2126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Rodriguez
September 22, 2020

Great service by those who know our Honda best. They worked with our schedule to complete the oil change at a time that was convenient for us. Thank you so much! More

by Jim MacLean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KELVIN ALFRED
September 21, 2020

It always takes too long for service. I was there for 90 minutes to get an oil change. I trust the service but the time it takes to do anything, even before the pandemic, is tiresome. More

by phooper0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I never met my service person
Sep 29, 2020 -

Joyce Honda responded

We apologize for the amount of time it required for your oil change. We are constantly working on improving the turnaround and believe it or not, we are making good progress. We have switched to a system that requires an appointment. We worked on a No Appointment Necessary system for 13 years and in as much as customers enjoyed the convenience, it made it difficult to handle the peaks and valleys. Therefore, we are now servicing vehicles on an appointment basis, but many of our customers are still arriving with no appointment. Although we prioritize the customer with an appointment, sometimes our efforts to satisfy everyone fail and it takes longer for an oil change. Of course any additional work beyond the oil change will also extend the amount of time. Our lines of communication are always open so if that happens again, simply ask for a manager and bring it to out attention and we will quickly respond. Thanks for being our customer.

September 21, 2020

The advisor was polite, professional and prompt. He provided a thorough explanation of the service. The work was completed in a timely manner. It was the usual excellent overall service experience. More

by DGLOWACKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2020

Excelente services and quick and efficient I will recommend the services and Honda dealer thank you for your services like always , I am really happy to be part of Honda family More

by indacocheafamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Spinelli, KELVIN ALFRED
September 21, 2020

I had the regular service plus i had my brake replaced and fuel injection service. Everything was fine and I was kept informed. No issues. More

by RODCADIGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember name
September 21, 2020

Edgar was friendly and thorough with explanations. He explained what was done to car, what would need to be done at the next service appointment More

by LOUISON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Gonzalez
September 18, 2020

Lloyd was very helpful and kind!! I dont know why his name is not listed. I amso tried to send this many times and could not. More

by CAFANELLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lloyd online service
September 18, 2020

Eggie was wonderful! He explained everything perfectly- He gets 5 stars, However, ,waiting over 2 hours for a scheduled oil change was ridiculous! I would have left and gone elsewhere except he talked me More

by RUFFY41213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eggie
September 17, 2020

It was good but the 830am appointment was start at 940. I wish it was at the appoinmnet time. Not first come. Service Franklin con More

by TEAMD02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin e con...
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