Joyce Honda - Service Center

Edgar was friendly and thorough with explanations. He explained what was done to car, what would need to be done at the next service appointment explained what was done to car, what would need to be done at the next service appointment More

Lloyd was very helpful and kind!! I dont know why his name is not listed. I amso tried to send this many times and could not. name is not listed. I amso tried to send this many times and could not. More

Eggie was wonderful! He explained everything perfectly- He gets 5 stars, However, ,waiting over 2 hours for a scheduled oil change was ridiculous! I would have left and gone elsewhere except he talked me He gets 5 stars, However, ,waiting over 2 hours for a scheduled oil change was ridiculous! I would have left and gone elsewhere except he talked me into staying. Over 2 hours with an appointment is just unacceptable. More

It was good but the 830am appointment was start at 940. I wish it was at the appoinmnet time. Not first come. Service Franklin con I wish it was at the appoinmnet time. Not first come. Service Franklin con More

Service was good but the 2 women at the desk were NOT wearing masks at all-even when they interacted with customers. Made me feel uncomfortable. Ernest was great. wearing masks at all-even when they interacted with customers. Made me feel uncomfortable. Ernest was great. More

I had to have my new 2020 vehicle towed 2 times (after only having had it for about 6 weeks), as car wouldn't start. The first time, service said nothing was wrong with it after checking everything. 2 d only having had it for about 6 weeks), as car wouldn't start. The first time, service said nothing was wrong with it after checking everything. 2 days later, it wouldn't start again. I kept telling them that roadside assistance said it was a bad battery, but your service department said it was fine, nothing wrong with the battery. Second time, service department finally said it was a bad battery and replaced it. Vehicle has been working fine since then. More

Having recently moved to NJ from KS I was needing to purchase a new car. Not happy with the care I received from dealerships closer by, Joyce Honda was referred to me by several members of a chorus I'v purchase a new car. Not happy with the care I received from dealerships closer by, Joyce Honda was referred to me by several members of a chorus I've joined. I could not be happier with the dealership and the service they've povided. Curteous and friendly service. Fair price and wonderful service proviced when I[ve needed oil changes etc. I will definately return to them when I need another vehicle. More

Ernest Biondolino is the reason that I go to this dealership and the reason that I bought a second Honda (elsewhere). If not for him, this place would be an average dealership, a place to be avoided dealership and the reason that I bought a second Honda (elsewhere). If not for him, this place would be an average dealership, a place to be avoided as much as possible. The front desk of the service department is a disaster. Kids supervising kids. In fact, despite the grey hair around, the whole dealership seems to lack adult leadership, and certainly shows no signs of a moral compass. I would not recommend this service center unless the customer is sure to work with Ernest Biondolino. More

What is covered when I have a comprehensive wrap service contract purchased on 2/22/2018. In service date 12/26/2014. I recently had an alternator replaced on a 2015 CR-V EX and paid for it Pete Grice 973 contract purchased on 2/22/2018. In service date 12/26/2014. I recently had an alternator replaced on a 2015 CR-V EX and paid for it Pete Grice 973-610-1308 pgrice2987@aol.com More

I was there for a repair covered under warranty. These times of the Covid pandemic make everything difficult. As cars arrive for service, their drivers have to wait in line, at the wheel (45 minutes in m times of the Covid pandemic make everything difficult. As cars arrive for service, their drivers have to wait in line, at the wheel (45 minutes in my case), to approach the Service door. I think there could have been a system for parking the car on the lot and allowing customers to enter the office to "take a number". Other than that, the Service experience at Joyce Honda was very good. More