
Joyce Koons Honda
Manassas, VA
Filter Reviews by Keyword
By Type
3,011 Reviews of Joyce Koons Honda
Service I always look forward to my appointments at Joyce Koons because they make it look easy and keep you updated with service needs and how long it will ta I always look forward to my appointments at Joyce Koons because they make it look easy and keep you updated with service needs and how long it will take. More
Oil Change and Parts I would recommend service done with TC not with anyone else. I just didn't get a friendly welcome every time I come to get my car service done. I would recommend service done with TC not with anyone else. I just didn't get a friendly welcome every time I come to get my car service done. More
Great Offer We bought our first Honda CRV 2005 and we used their Service Center the time we have the car. Joyce Koons Honda have been very professional and helpfu We bought our first Honda CRV 2005 and we used their Service Center the time we have the car. Joyce Koons Honda have been very professional and helpful. When the time came we needed to replace our aging car we went to other Honda Dealership, bu we got the best offer and service from Joy Koons Honda. No haggling, offer was great and made buying a new car easy. Ahmed came on his day off to complete our transaction since it was getting late and we had to go home. The whole experience of buying a car went very smoothly. Thanks to our very knowledgeable sales personnel. Service have been very helpful to us, kudos to Tony Pekich who have helped us each time we had a problem with our car and also when we decided to sell it since we could not trade it in. Paul Spangler assisted in that area too. All in all our experience with Sales and Service been excellent and will have no problem recommending them to our friends and family. we will continue to use their service. More
Honda service I needed a part replaced on my right front axle, which was discovered during an oil change and inspection the week before, and Mr. Hassan even took ca I needed a part replaced on my right front axle, which was discovered during an oil change and inspection the week before, and Mr. Hassan even took care of contacting my warranty company for me (an independent warranty company NOT through Honda) to check coverage. He repeatedly called me for updates, or let me know exactly when I would have an update. When I called on a Saturday, Tony Nguyen made sure the call went to the right person at the service center and spoke to me the day I arrived for the part replacement. He even offered me a loaner car when I realized the service appointment would last 30 minutes longer than I hoped for so I could attend the beginning of a basketball tournament my son was playing in. Overall, I feel like all the service guys I've dealt with have done a thorough job on my Honda minivan every time I've brought it in for service. More
After Sales Services It was awesome. I recommend all peoples can go this dealership service center as they provide quality of services and guided properly what we needed. It was awesome. I recommend all peoples can go this dealership service center as they provide quality of services and guided properly what we needed. More
Great customer service I was looking for a second car to drive back and forth to work. I had the pleasure of talking with Garrett and I told him I wasn’t sure if I wanted a I was looking for a second car to drive back and forth to work. I had the pleasure of talking with Garrett and I told him I wasn’t sure if I wanted a used Honda are a new Honda.He was helpful on making me understand the benefits of used and new. I didn’t have the time that to drive any of the cars but he took my information and I told him I would be back. I went back two days later and ended up buying a used Civic. I never felt pressured into buying anything from him and I asked if I could bring the car back because I noticed some scratches and he said yes. I took the car back almost a week later and they took care of it for me. Very satisfied customer More
Best buying experience ever! I did not once was pressured on buying. This was the best car buying experience I ever had. I have bought many cars in the past. I did not once was pressured on buying. This was the best car buying experience I ever had. I have bought many cars in the past. More
Fantastic first new car buying experience I had the pleasure of working with Daniel, Matthew, Tim, and Ahmed. They provided me with great service the three days in a row I was at the dealershi I had the pleasure of working with Daniel, Matthew, Tim, and Ahmed. They provided me with great service the three days in a row I was at the dealership throughout the decision making and purchasing processes. They were very helpful in answering any questions I had regarding the car I was interested in and the financing process etc. This was my first time purchasing a new vehicle and the experience was wonderful. I would highly recommend this dealership and team to any of my family and friends looking for a new car! More
Great Honda Service My Honda Pilot has over 150,000 miles of use which means that some repairs are expected. The service team has always provided a look down the road so My Honda Pilot has over 150,000 miles of use which means that some repairs are expected. The service team has always provided a look down the road so I can plan ahead. The regular maintenance is important and professional. The entire team performs at top level and earns my trust every visit. I used to repair everything so take it from someone who knows, the Mechanics are the best anywhere. More
Repeated Awful Experiences with Service Department I brought my car into the shop for the same thing multiple times and each time it was not resolved. This last time it was not even addressed. The ser I brought my car into the shop for the same thing multiple times and each time it was not resolved. This last time it was not even addressed. The service advisor was apologetic and promised he would have the service director call me but that was a few weeks ago and I still have not heard from anybody regarding the ongoing issues and the dealership's failure to even attempt to re-create my issues. I completed the dealership survey detailing my issues and requesting somebody to contact me, but still nobody has. Do yourself a favor and take your vehicle elsewhere! More