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Joyce Koons Honda
Manassas, VA
3,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,011 Reviews of Joyce Koons Honda
November 07, 2017
4-tire replacement Appointment was promptly scheduled and service was completed without delay. I definitely will return to this dealership for future service work, and Appointment was promptly scheduled and service was completed without delay. I definitely will return to this dealership for future service work, and will recommend it to our friends and family. More
by TitoBert
Employees Worked With
Aiman Khalil (Service Consultant)
November 07, 2017
Excellent job Did a excellent job on my car and I was very impressed with the work they did on my car. I have told my family and friends to come to this dealership. Did a excellent job on my car and I was very impressed with the work they did on my car. I have told my family and friends to come to this dealership. More
by RYANR#54
Employees Worked With
Karen Huntington
November 04, 2017
We financed a 2017 Honda Accord with a very good APR! Greg Mann was the salesman who made our purchase very smooth and easy. We went to the dealer to look a used car but ended up leaving with new car. Gre Greg Mann was the salesman who made our purchase very smooth and easy. We went to the dealer to look a used car but ended up leaving with new car. Greg was very helpful and layed out all the information we needed, so we didn't have to go back and forth regarding anything. Behzad Mahmoodi, was also very helpful in the finance department. I'd recommend this dealership to anyone looking for a new Honda. More
by Frukh1
Employees Worked With
Greg Mann, Behzad Mahmoodi
November 03, 2017
great service this visit was probably one of the fastest visits I ever had, before I came for an oil change and would wait 1 to 2 hours but 30 to 45 minutes was awe this visit was probably one of the fastest visits I ever had, before I came for an oil change and would wait 1 to 2 hours but 30 to 45 minutes was awesome More
by TheAsianOne
Employees Worked With
Thomas Johnson
November 03, 2017
Air bag recall Once the airbags were received, very quick service. Polite and friendly people to deal with. I liked the car wash extra service and appreciated chec Once the airbags were received, very quick service. Polite and friendly people to deal with. I liked the car wash extra service and appreciated checking all the other safety parts. More
by LindaLou
Employees Worked With
Wayne the driver of car to place of employment very nice and personable, Tony Nguyen
November 01, 2017
Purchasing a new car Patient, courteous, thorough and eager to please the buyer. Mansour was awesome. Mansour stayed in constant contact with us to keep us updated on the Patient, courteous, thorough and eager to please the buyer. Mansour was awesome. Mansour stayed in constant contact with us to keep us updated on the status of finding the vehicle we wanted. More
by Mnrcraig
Employees Worked With
Mansour Assadpour
October 31, 2017
Best ever, efficient, thorough, wonderful salesperson. I would recommend this dealership to anyone without any reservation. It was a pleasure purchasing a vehicle from Joyce Koons Honda .it is the third I would recommend this dealership to anyone without any reservation. It was a pleasure purchasing a vehicle from Joyce Koons Honda .it is the third purchase from J LHonda. More
by MKalan17
Employees Worked With
Mansour Assadpour, Behzad Mahmoodi
October 31, 2017
Extra charges galore My wife was quoted a price of 1 hour to diagnose which would be used as the first hour of a repair if we went that route. It was a speed sensor which My wife was quoted a price of 1 hour to diagnose which would be used as the first hour of a repair if we went that route. It was a speed sensor which was replaced for 400 charging 2.5 hours of labor. I have personally changed speed sensors by myself on 2 GMC/Buick vehicles and it is 30 minutes max. I believe we were severely overcharged and called on 3 occassions to finally speak with the tech and service manager. The explanation was removing animal parts to get to the speed sensor and harnesses which was still there when we picked up the vehicle. The service manager and technician believed the price was fair even though timelines to not add up. I am completely unsatisfied and the team did nothing to remedy the issue. Of I wanted to pay someone 130 dollars to clean my car, they usually detail it rather than removing some waste. Also, review any company or make a call, a 38 dollar OEM part should not end up with more than a 400 dollar bill. I spoke with multiple other companies to include my BMW dealer who said we wet RIPPED OFF. I didn't see a cleaning few upcharge or a waiting for the part upcharge...but someone it took 2.5 hours to change a wheel sensor. I have spent plenty of times overseas making a lot less and I guarantee that I did a lot more than this over this time period. We could literally change all the tires in a number while being shot at...but this dealership obviously feels that if they do a job, they can bill whatever they want. Well, off to the credit card company and the BBB..... Brian More
by Brian B
Employees Worked With
Service team
October 28, 2017
Excellent buying experience I bought a 2017 Honda Civic today from Sunny. He had already agreed to all the expected pricing via email so I was hoping there wouldn't be any surpr I bought a 2017 Honda Civic today from Sunny. He had already agreed to all the expected pricing via email so I was hoping there wouldn't be any surprises (there weren't!). When I arrived with my daughter we first wanted to go for a test drive. Within seconds he handed me the keys and we were off (he let us take it out on our own without even asking, which I liked). The actual buying experience was super easy. I signed off on the paperwork with the price I wanted and then went to finance where I was in and out in a few minutes. I also got to meet with one of the managers (Tim) and he was very professional and easy to work with as well. Highly recommend this dealership and especially Sunny. More
by Mark
Employees Worked With
Tim Welton, Sunny Haque
October 25, 2017
They always provide me with outstanding service. I always look forward to my visits to Joyce Koons Honda because of the excellent service I receive each time. My daughter made herself comfortable in I always look forward to my visits to Joyce Koons Honda because of the excellent service I receive each time. My daughter made herself comfortable in the children’s play area. More
by ogajim
Employees Worked With
Thomas Johnson
