Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joyce Koons Honda
Manassas, VA
3,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,011 Reviews of Joyce Koons Honda
September 08, 2017
One Bad Apple For the most part this dealership does a pretty good job with their service department. However, on my visit on August 22 for or a manufacturers recal For the most part this dealership does a pretty good job with their service department. However, on my visit on August 22 for or a manufacturers recall, they conducted a multi point inspection (part of their routine), that included tire tread measurements for all four tires. Upon completion, I was provided with this report which indicated wear on all four tires. The problem is, the two front tires were brand new. When I questioned the service department representative about this matter he ostensibly conferred with the technician who submitted that report. Shortly there after a new report was generated which indicated that all four tires had a tread depth of 10/32 ". That obviously could not be true as the two rear tires had 40,000 miles on them and the front two tires were brand new. This experience now causes me to question the integrity of the technicians performing service work at this dealership. More
by Ron is Retired
Employees Worked With
Do not recall names but D. Johnson's name was shown on the report as the certified technician.
September 07, 2017
Koons Honda cares While on the road, I got a signal that the battery in the keyless remote needed to be replaced. Since it was time for regular maintenance, I stopped b While on the road, I got a signal that the battery in the keyless remote needed to be replaced. Since it was time for regular maintenance, I stopped by Koons on the way home. The service advisor greeted me and said "haven't seen you for a while". He was right! I described the problem, and he said that he would work me for maintenance and repair, as well as the typical thorough inspection of the car. I took my wife in her wheelchair to get a quick meal while we waited; as I was pushing her back to the showroom, one of the salespeople came out to help me push her back, saying, "It's too hot for you to have to push that alone!" While in the showroom, she made sure that we had something to drink. The car was serviced in a short period of time; a couple of minor items had been noticed by the mechanic and taken care of. The car, which had been freshly washed, was brought to a place where I could easily get my wife into the car from her wheelchair. The whole experience was typical of the friendly treatment I have received at Koons over the past decade. More
by drwoody
Employees Worked With
I don't know the name of the person who helped me, Bob Miner
September 06, 2017
Excellent sales person!! Sales person explained every detail of the car & spent a lot of time with me!!Told me to contact him at any time if I had any questions. Sales person explained every detail of the car & spent a lot of time with me!!Told me to contact him at any time if I had any questions. More
by swimgirl,Lee84
Employees Worked With
Mansour Assadpour
September 06, 2017
Sunny Haque is absolutely awesome, but It was our second purchase in the last 5 month from your dealership, mostly due to Sunny's outstanding service: knowledgeable, respectful, caring. The It was our second purchase in the last 5 month from your dealership, mostly due to Sunny's outstanding service: knowledgeable, respectful, caring. The rest of the team didn't raise any red flags in March. Mr. Behzad Mahmoodi (finance department) qualities were all opposite: pushy, disrespectful, minimizing well known reliability of both cars bought by our family, being nasty towards professionalism of his colleague, who helped us with the first deal. The only reason why I didn't ran out of the financial room- my daughter needed the car very next morning. Manager, Mr. Tim W, apologized, said the Behzad "had simply a bad day", promised weather mats and 3 first oil changes free on the new car. None of promises were delivered. Although Sunny deserves only great remarks, it must be a team work to have returning customers. I doubt that we will be back for our next car to Koons Manassas.... More
by Dina
Employees Worked With
Behzad Mahmoodi, Sunny Haque
September 03, 2017
Service department. I had a very positive experience with the service department. The entire staff was friendly, the service was exceptionally fast, and the price was rea I had a very positive experience with the service department. The entire staff was friendly, the service was exceptionally fast, and the price was reasonable. I will continue to have my Honda serviced at this location. More
by Solomon
Employees Worked With
Brad Burch
September 02, 2017
Oil change,inspection, brake replacement Advisor was not friendly and not to explain anything until you ask for it. And the attitude of the service advisor was rude. I May not ever go back ag Advisor was not friendly and not to explain anything until you ask for it. And the attitude of the service advisor was rude. I May not ever go back again. More
by Peter2003
Employees Worked With
Khalid Aiman
August 30, 2017
Honda CRV purchase I was very happy with my 2017 Honda CRV purchase from Joyce Koons Honda. Tyler Sunderland was exceptional on helping me choosing my new purchase and I was very happy with my 2017 Honda CRV purchase from Joyce Koons Honda. Tyler Sunderland was exceptional on helping me choosing my new purchase and explaining the features of my new car. Tim Rowan made the financial process of purchasing a new car very quick and easy going. I also appreciated Tim Welton coming by to assist with the car buying process. I recommend Joyce Koons Honda of Manassas and would buy a new car from them again. More
by HONDA CRV Owner
Employees Worked With
Tim Rowan, Tim Welton, Tyler Sutherland
August 29, 2017
New car purchase Sales person needs to spend time with buyer to go over car features instead of suggesting a website. However V is great - friendly and willing to h Sales person needs to spend time with buyer to go over car features instead of suggesting a website. However V is great - friendly and willing to help! I wished he was our sales person from start to finish! Great guy! More
by JJ61
Employees Worked With
Tim Rowan, Daniel Garcia, V Bui
August 25, 2017
Patience Very pleased that after almost 2 yrs, Paul Spangler identified the mysterious issue with my car. Thank you for taking a drive with me to finally reso Very pleased that after almost 2 yrs, Paul Spangler identified the mysterious issue with my car. Thank you for taking a drive with me to finally resolve the issue. I'm a happy customer of Joyce Koons Honda once again. :-) More
by PRhotpocket@hotmail.com
Employees Worked With
Tony Nguyen, Paul Spangler
August 24, 2017
New Car Purchase My Husband and I were only expecting to visit and explore our options for a new car. Mansour and the entire sales managment team involved we so easy My Husband and I were only expecting to visit and explore our options for a new car. Mansour and the entire sales managment team involved we so easy going and genuine, we made the purchase right then. Thanks To All:) More
by Spoiled MrsC.
Employees Worked With
Mansour Assadpour, Omar ElBardisi
