Joyce Koons Honda

Excellant and complete service. Very pleased Everything was polite , on time and thorough. I was able to get in on a Sunday, which was a big help. I even got a free car wash. Everything was polite , on time and thorough. I was able to get in on a Sunday, which was a big help. I even got a free car wash. More

Went in for recall and A/C check , recall went smoothly and completed as promised. A/C check was another matter as there was major damage to the A/C as a result of what I thought was , recall went smoothly and completed as promised. A/C check was another matter as there was major damage to the A/C as a result of what I thought was a minor deer strike. Once the damage assessment was complete the service advisor provided all repair options and we worked up a plan that met my needs. All was handled promptly an professionally. More

Superior customer service When I used my insurance company's auto buying service, I was besieged by dealerships in my area. I had visited Koons to look at cars and to have my When I used my insurance company's auto buying service, I was besieged by dealerships in my area. I had visited Koons to look at cars and to have my Honda serviced. I came back to Koons to purchase a new car, even though they may not have been the lowest priced dealer. More

Koons Honda cares While on the road, I got a signal that the battery in the keyless remote needed to be replaced. Since it was time for regular maintenance, I stopped b While on the road, I got a signal that the battery in the keyless remote needed to be replaced. Since it was time for regular maintenance, I stopped by Koons on the way home. The service advisor greeted me and said "haven't seen you for a while". He was right! I described the problem, and he said that he would work me for maintenance and repair, as well as the typical thorough inspection of the car. I took my wife in her wheelchair to get a quick meal while we waited; as I was pushing her back to the showroom, one of the salespeople came out to help me push her back, saying, "It's too hot for you to have to push that alone!" While in the showroom, she made sure that we had something to drink. The car was serviced in a short period of time; a couple of minor items had been noticed by the mechanic and taken care of. The car, which had been freshly washed, was brought to a place where I could easily get my wife into the car from her wheelchair. The whole experience was typical of the friendly treatment I have received at Koons over the past decade. More

Sunny Haque is absolutely awesome, but It was our second purchase in the last 5 month from your dealership, mostly due to Sunny's outstanding service: knowledgeable, respectful, caring. The It was our second purchase in the last 5 month from your dealership, mostly due to Sunny's outstanding service: knowledgeable, respectful, caring. The rest of the team didn't raise any red flags in March. Mr. Behzad Mahmoodi (finance department) qualities were all opposite: pushy, disrespectful, minimizing well known reliability of both cars bought by our family, being nasty towards professionalism of his colleague, who helped us with the first deal. The only reason why I didn't ran out of the financial room- my daughter needed the car very next morning. Manager, Mr. Tim W, apologized, said the Behzad "had simply a bad day", promised weather mats and 3 first oil changes free on the new car. None of promises were delivered. Although Sunny deserves only great remarks, it must be a team work to have returning customers. I doubt that we will be back for our next car to Koons Manassas.... More

Excellent sales person!! Sales person explained every detail of the car & spent a lot of time with me!!Told me to contact him at any time if I had any questions. Sales person explained every detail of the car & spent a lot of time with me!!Told me to contact him at any time if I had any questions. More

Service department. I had a very positive experience with the service department. The entire staff was friendly, the service was exceptionally fast, and the price was rea I had a very positive experience with the service department. The entire staff was friendly, the service was exceptionally fast, and the price was reasonable. I will continue to have my Honda serviced at this location. More

Honda CRV purchase I was very happy with my 2017 Honda CRV purchase from Joyce Koons Honda. Tyler Sunderland was exceptional on helping me choosing my new purchase and I was very happy with my 2017 Honda CRV purchase from Joyce Koons Honda. Tyler Sunderland was exceptional on helping me choosing my new purchase and explaining the features of my new car. Tim Rowan made the financial process of purchasing a new car very quick and easy going. I also appreciated Tim Welton coming by to assist with the car buying process. I recommend Joyce Koons Honda of Manassas and would buy a new car from them again. More