Joyce Koons Honda

Good service continues after 12 years of being a customer I bought my first Honda in 2005 from Joyce Koons Honda. Just bought my new Civic and love it! The other one is still going strong so what does that I bought my first Honda in 2005 from Joyce Koons Honda. Just bought my new Civic and love it! The other one is still going strong so what does that tell you! Consistency...that's important in a dealer and with a car. More

Too long of a wait!!!! Initially I made an appointment for an oil change and state inspection. When I arrived for appointment, I was told it would take 90 minutes and there Initially I made an appointment for an oil change and state inspection. When I arrived for appointment, I was told it would take 90 minutes and there was no shuttle to take me home. Then I canceled oil change. Told it would still take 60 minutes. 1.5 hours later, I asked for my car and they said they were still working on it...Moses laughed and apologized for taking so long. Was treated rudely and poor customer service. The cashier was very friendly and helpful though. I do not recommend!!! More

Leased a 2017 Honda Accord LX Sedan CVT Salesperson was great. Sales manager was fair. Finance person was helpful. You never know if you got a good "deal," but I feel I did. The most co Salesperson was great. Sales manager was fair. Finance person was helpful. You never know if you got a good "deal," but I feel I did. The most complicated part was deciding to lease or buy. The sales manager took the time to explain the pros and cons of each. The only issue I had was that I wish I was able to test ride the actual trim I leased as opposed to the higher trim. For Honda engineers, the door over the USB part on the console should push into the console and not flip up. It makes it hard to to use the USB port. The console storage arm also makes it difficult to reach for a cup of coffee in the second back cub holder. I also do not understand why Honda did not add the right lane camera in to the Honda sensing package. The dealership was great. I bought a previous Honda from it and service my three Hondas at it. Roland Murphy and Bomb Miner are great service people to deal with. More

The service was top notch. This was my first visit to Joyce Koons Honda and I couldn't have been happier with the promptness of the service as well as their waiting area. This was my first visit to Joyce Koons Honda and I couldn't have been happier with the promptness of the service as well as their waiting area. More

Great service, courteous!! We had Dennis as our Salesman. He was friendly, courteous and personable. He did not pressure us and made us feel comfortable throughout the entire We had Dennis as our Salesman. He was friendly, courteous and personable. He did not pressure us and made us feel comfortable throughout the entire process. We would highly recommend Dennis. Thanks again for helping us with the purchase of our new car! More

Service was excellent and I love my car!! I really satisfied with Mr.Mansour's service. Also I really love new Honda CR-V. New CR-V is very comfortable and low gas milage. I like new design. I really satisfied with Mr.Mansour's service. Also I really love new Honda CR-V. New CR-V is very comfortable and low gas milage. I like new design. More

Professional and Personable Brad Burch has taken care of me the last two times I visited and he just made me feel very comfortable both times. All the service on my 2013 CRV is Brad Burch has taken care of me the last two times I visited and he just made me feel very comfortable both times. All the service on my 2013 CRV is done here at Joyce Koons Honda of Manassas and I wouldn't take my car anywhere else. More

Moses and Dan P. went above and beyond Took my Odyssey in for service after I felt it was not driving correctly. I was able to bring it in after work. Moses was completely detailed in exp Took my Odyssey in for service after I felt it was not driving correctly. I was able to bring it in after work. Moses was completely detailed in explaining the problems found. He made sure my concerns were being taken care of and that I understood my options. As Moses was speaking with me, Dan, one of the Honda mechanics happened to pop in. I asked if I could speak with him regarding my Odyssey. Dan did not hesitate and sat with myself and Moses. Dan patiently took his time explaining exactly what would take place during the repairs and what the car might need or not need when posing different scenarios. Both Moses and Dan were extremely knowledgeable, patient, honest and most importantly they were both on the same page. Driving home that evening I could tell the repairs made all the difference in the world. I also appreciated the fact that my car was not there all day and I could drive it home after waiting not to long. Love the extended hours:) More

Used car purchase From the moment I let these folks know I was looking for a used CRV in a defined price range, they helped me get the very car I was looking for - one From the moment I let these folks know I was looking for a used CRV in a defined price range, they helped me get the very car I was looking for - one even better that I had expected! The whole process was seamless and focused on my needs. I could not have asked for better service throughout the process. There was only one slight snafu, a key issue. They needed to be reprogrammed. That took a very short service appointment. I highly recommend Joyce Koons Honda! More