
Joyce Koons Honda
Manassas, VA
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3,021 Reviews of Joyce Koons Honda
Reasonable and Reliable We go out of our way to service our Hondas here. Their rates are reasonable, and more importantly, our service advisor explains what our car needs in We go out of our way to service our Hondas here. Their rates are reasonable, and more importantly, our service advisor explains what our car needs in a way that we can clearly understand, prioritize, and trust. We have recommended them to family and friends. More
Good advisor. Good advisor and service facility. He thoroughly explained the whole concept and issues and tool care of those for me . Very pleased and will certai Good advisor and service facility. He thoroughly explained the whole concept and issues and tool care of those for me . Very pleased and will certainly return. More
Excellent experience Professional friendly car buying experience. Tyler was a pleasure to deal with. Knows the product line well. No hassle process. Fair deal. Highly reco Professional friendly car buying experience. Tyler was a pleasure to deal with. Knows the product line well. No hassle process. Fair deal. Highly recommend if you are in market for a new Honda More
Great Dealership Purchased my new Encore in September and have had nothing but good experiences. Sales person and service department folks are always helpful and acco Purchased my new Encore in September and have had nothing but good experiences. Sales person and service department folks are always helpful and accomodating. Highly recommend. More
Very Disappointed I went in for a Safety Inspection around 11/28/16 or thereabouts. When I entered the service area, there was NOT A CAR AHEAD OF ME! TOTALLY EMPTY! Th I went in for a Safety Inspection around 11/28/16 or thereabouts. When I entered the service area, there was NOT A CAR AHEAD OF ME! TOTALLY EMPTY! There were 2 service technicians sitting in the bay. NOT ONE OF THEM APPROACHED ME! I sat in my vehicle for about 10 minutes, then I got out of my vehicle and stood near one of the techs. He gave me not even a look! So I stood some more.I finally approached someone who was walking by and asked him if I could get some help! I say this to say the service area wasn't busy at all! NO EXCUSE FOR THIS TYPE OF NEGLIGENCE!!! I WOULD LIKE MR. MOSES TO GET COMMENDATION, HE WAS THE ONLY ONE WHO ADDRESSED MY NEEDS. HE HAD RECOGNIZED ME FROM PREVIOUS SERVICE VISIT AND HE ACKNOWLEDGED ME. PLEASE SEE TO IT THAT MOSES GETS SOME SORT OF MONETARY REWARD FOR HIS EFFORTS. More
Efficient, friendly and professional We are a Honda family and wouldn't even think of getting another make or getting one at any other dealership. Everyone from Sales, Body Shop and Servi We are a Honda family and wouldn't even think of getting another make or getting one at any other dealership. Everyone from Sales, Body Shop and Service have always been efficient, friendly and professional. Our vehicle inspections and maintenance are also there mainly because of the comfortable waiting room and you know the work will be done right. More
Great Service Dept!! Before buying my last two cars at Koons I would never get my car serviced at a dealer. Now I won't get my car serviced any other place than Joyce Koo Before buying my last two cars at Koons I would never get my car serviced at a dealer. Now I won't get my car serviced any other place than Joyce Koons Honda! They are GREAT!! More
Service for a Recall, Oil Change & Inspection I had taken my Civic in for service due to a recall and for an oil change. Their system was down so they couldn't do the recall service but did the o I had taken my Civic in for service due to a recall and for an oil change. Their system was down so they couldn't do the recall service but did the oil change and inspection. Roland Murphy, my service manager, was very apologetic about not being able to get the recall work done but ended up not charging me for the inspection due to the inconvenience of getting my recall service done which was really nice of him. I always have a very positive experience and my Roland is always rght on top of what's going on with my car. More
1999 Honda CRV - Maintenance I have a 1999 Honda CRV with 202,000 miles on it. I bring it in to the service department and I always ask for Roland Murphy, Bob Miner. Both are to I have a 1999 Honda CRV with 202,000 miles on it. I bring it in to the service department and I always ask for Roland Murphy, Bob Miner. Both are top notch service people. Roland has kept my 1999 Honda going beyond its lifespan. Both men are honest with their assessments and advice. More
Awesome and stress free I purchased a 2016 Honda CR-V EX. Priscilla Whittaker was my salesperson and she was fabulous to work with. She found the exact vehicle and color I w I purchased a 2016 Honda CR-V EX. Priscilla Whittaker was my salesperson and she was fabulous to work with. She found the exact vehicle and color I wanted. From price negotiation and the trip to the finance office it was a stress free vehicle purchase. More