Joyce Koons Honda

New 2016 Honda Odyssey Purchase This was a great new car buying experience! I will continue to recommend Joyce Koons Honda to my family and friends! Tim Welton and Kebir Lakroune wer This was a great new car buying experience! I will continue to recommend Joyce Koons Honda to my family and friends! Tim Welton and Kebir Lakroune were fantastic to work with. They came through with everything promised, and did a thorough job going over all of the vehicles features and benefits. More

New Honda Purchase No Hassle, no pressure experience. My salesperson Davian was stellar. His guidance through this process was the best. The finance dept was superb. Fas No Hassle, no pressure experience. My salesperson Davian was stellar. His guidance through this process was the best. The finance dept was superb. Fast, efficient and courteous. My experience was definitely the "Best". More

Service Department People at Joyce Koons are friendly and seems to advocate for the consumer. This Summer (2016) my family and I did a road trip that began in South Texa People at Joyce Koons are friendly and seems to advocate for the consumer. This Summer (2016) my family and I did a road trip that began in South Texas. I took my vehicle to Joyce Koons for a check up in the middle of my long trip and my service advisor, Roland Murphy, did not pressure me to do anything unnecessary to my vehicle, explained clearly what needed to be done on my return to Texas, and advice on what needed to be done at the moment. Mr. Murphy, as well as all other people on the staff of Joyce Koons seem to know that money comes after great costumer service, something I have not seen anywhere else. I want to congratulate the leadership of Joyce Koons, for creating an atmosphere where people can be nice and make money at the same time. Sadly I don't live nearby, because I have to deal with local dealers that don't have the same ethics I saw at Joyce Koons, and specially with my advisor, Mr. Roland Murphy. More

Oil change/tire rotation Excellent service! My service adviser Tony is helpful and courteous and always willing to help me with whatever I need. I waited while the car was b Excellent service! My service adviser Tony is helpful and courteous and always willing to help me with whatever I need. I waited while the car was being serviced. It was a pleasant environment to wait and the car was ready for me in a reasonable amount of time. I was very pleased. More

new car buying The entire buy experience is fantastic, saving time and hassle...! I did refer my friend to this dealership and they also bought car here. I will buy The entire buy experience is fantastic, saving time and hassle...! I did refer my friend to this dealership and they also bought car here. I will buy again in the future...! More

Service review Fast, friendly, no pressure service. Service work completed in a short time. Kept informed of the progress of the service work. Check out was quick Fast, friendly, no pressure service. Service work completed in a short time. Kept informed of the progress of the service work. Check out was quick and easy. More

Purchase of Honda Odyssey Staff was friendly, courteous, and patient. Davian made sure to properly install our infant seat, filled up our gas, and seemed to genuinely care Staff was friendly, courteous, and patient. Davian made sure to properly install our infant seat, filled up our gas, and seemed to genuinely care about his customers. More

Excellent I have not complain everything was done and explain to me very clearly before they start the work. I will recommend this dealership to family and frie I have not complain everything was done and explain to me very clearly before they start the work. I will recommend this dealership to family and friends More

Oil Change and Routine Maintenance While the quality of the service preformed was as expected, the price was in line with what was quoted online, and the staff was friendly and helpful, While the quality of the service preformed was as expected, the price was in line with what was quoted online, and the staff was friendly and helpful, I feel the experience could be greatly improved. The service took twice as long to be completed as I was told when I arrived, and although I have free oil changes for life (from the purchase of my vehicle in 2013) the service department never seems to have this in my record. On this visit, it took almost another 1/2 hour to sort out the pricing. More

Recall of airbag work I placed an order for passenger side airbag due to recall reasons. The dealership promptly called me once they got the part and gave me appointment r I placed an order for passenger side airbag due to recall reasons. The dealership promptly called me once they got the part and gave me appointment rather quickly and installed it. Throughout the process they checked for the correctness of the order. Excellent customer service. More