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Joyce Koons Honda
Manassas, VA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,013 Reviews of Joyce Koons Honda
July 30, 2016
Doesn't get any better!! If you do your research, and you are "reasonable" about understanding that the dealership is there to make a profit, you CAN get a good deal on a new If you do your research, and you are "reasonable" about understanding that the dealership is there to make a profit, you CAN get a good deal on a new car. Joyce Koons dispelled all of my previous perceptions about the car buying experience. They actually gave me what I feel is their best (reasonable) offer right up front and while the typical sales experience is still there (see previous note about making a profit), I have never left a dealership feeling like I got a fair deal.........until today., Do your homework, have your decisions made before you walk in, but be open to reasonable feedback (from the dealership) about costs. Davian (Sales Rep) and Bob (Sales Manager) were absolutely stellar and personable beyond my expectations. I can not say enough good things about this team. More
by John & Tara
Employees Worked With
Davian Wexler
July 28, 2016
Outstanding service Worked with Tony Pekich -- very knowledgeable and has always delivered on time. Done right the first time. Waiting area and coffee for customers is Worked with Tony Pekich -- very knowledgeable and has always delivered on time. Done right the first time. Waiting area and coffee for customers is excellent More
by Scotty
Employees Worked With
Tony Pekich
July 28, 2016
Happy customer I have had nothing but excellent service from Joyce Koons Honda. I live in Culpeper and it is woth the trip to go to her service dept. and body shop. I have had nothing but excellent service from Joyce Koons Honda. I live in Culpeper and it is woth the trip to go to her service dept. and body shop. More
by Culpeper girl
Employees Worked With
Can't remember names except Larry in the body shop and one time Joe in service but this last time I can't remember
July 27, 2016
Excellent Experience My mother and I are beyond happy with the customer service provided to us by Alvin, Christopher, Andy and Behzad. They worked so hard to help me get t My mother and I are beyond happy with the customer service provided to us by Alvin, Christopher, Andy and Behzad. They worked so hard to help me get the lowest APR possible , and I was able to get the car on the first day of visiting! Love the team work and care they have for their customers. More
by Jane Correa
Employees Worked With
Andy Brunclik, Christopher Montanez Jr., Alvin Melendez, Behzad Mahmoodi
July 26, 2016
Great Experience I've recently started getting my Honda Accord EX serviced at Joyce Koons Honda and it has been wonderful. The staff is friendly, professional, and al I've recently started getting my Honda Accord EX serviced at Joyce Koons Honda and it has been wonderful. The staff is friendly, professional, and always respond to my inquiries in a timely manner; great work too! More
by HondaGirl2
Employees Worked With
Roland Murphy
July 26, 2016
Road trip service During a family vacation our check engine light came on in our Honda Odyssey and the engine started running rough. We were too far away from our local During a family vacation our check engine light came on in our Honda Odyssey and the engine started running rough. We were too far away from our local dealer so we looked online and found Joyce Koons. After speaking with a Michael Seymour he said they could look at it right away and sent a courtesy vehicle to pick up the rest of my family as I waited for the tow truck. They had it in the shop right away and gave us options to get us back on our trip. Fantastic customer service from this dealer. If we lived closer they would get our business. More
by Noname
Employees Worked With
Mike Seymour
July 25, 2016
Worst Management when it comes to customer service I purchased a brand new 2016 odyssey from this dealership. The management a classical example of bait and switch tactics. The only reason I purchased I purchased a brand new 2016 odyssey from this dealership. The management a classical example of bait and switch tactics. The only reason I purchased the car there because of the hard work of the sales person Chris Montanez Jr. He saved the day. Otherwise I would not buy the car from there. The general manager Shawn McGregor wouldn't talk to me after leaving dozen of messages. Charlene Keener did try to mitigate the situation but obviously her hands are tight and she couldn't get the Shawn to resolve my issue. They delivered a damaged vehicle (a minor damage at the side panel) to me. I took the delivery in night and couldn't see the damage, I took the car back to the dealership and the sales manager David Thompson denied and put blame on me that I had caused the damage. I wasted allot of time and went through frustration. I would NEVER go back to this dealership again because their management team has no clue about customer service and all they care is sell their cars and once the sale is made then they would ditch you like trash. I Would recommend the owners of this dealership to seriously look into the practices of their management team because you are going to lose allot of potential customers. YOU NEED TO TAKE CARE OF CUSTOMERS EVEN AFTER YOU HAVE FINISHED YOUR SALES, THEY ARE THE ONLY REASON WHY YOU ARE IN BUSINESS. More
by saud
Employees Worked With
Christopher Montanez Jr., Shawn McGregor, Charlene Keener, David Thompson
July 24, 2016
Amazing Experience Ahmed, at Joyce Koons Honda, was amazing. He made us feel welcome, he was genuine and he was never pushy. He has earned a customer for life! Ahmed, at Joyce Koons Honda, was amazing. He made us feel welcome, he was genuine and he was never pushy. He has earned a customer for life! More
by Danielle Geoffrion
Employees Worked With
Paul Kacludis , Ahmed Messaoudi, John Ortiz
July 24, 2016
Outstanding Customer Service! I was not going to get a vehicle the day I went in, but the team was so caring and was able to understand what I was looking for and I end up getting I was not going to get a vehicle the day I went in, but the team was so caring and was able to understand what I was looking for and I end up getting the vehicle I wanted for the last 25 years!! Mr. Ahmed Messaoudi did everything possible to get me a great deal without hesitation. It was like he knew me for a long time as friends. Thanks for everything! We are very grateful that we still have great people dealing with customers the right way like Joyce Koons Honda dealership showed us in our visit. More
by AceRatePlease
Employees Worked With
Ahmed Messaoudi, Tim Rowan, Shawn McGregor, Sunny Haque
July 23, 2016
Awesome experience for my second time I returned to Joyce Koons in Manassas for one main reason HONESTY! I was in need of a new car, I'm pretty much a bold customer, I was online shoppi I returned to Joyce Koons in Manassas for one main reason HONESTY! I was in need of a new car, I'm pretty much a bold customer, I was online shopping on Joyce Koons.com, I came after work met an awesome salesma, Jeff Hever (random) he approached me and was not pushing, because I knew what what I could afford and what was best for ME! The customer service rep met with the finance rep Tim (genuine ). The used car manager accepted my train and in 3.5 hours I selected test drove traded financed and drove off the lot. Hence why I returned! Caring quality people that work at an awesome DEALERSHIP. I JUST RECEIVED my invitation for a new car buyer meeting! Excited and HAPPIEST! More
by HU Pirate
Employees Worked With
Priscilla Whittaker, Tim Rowan, Chris Shade, Jeff Hever
