Joyce Koons Honda

Road trip service During a family vacation our check engine light came on in our Honda Odyssey and the engine started running rough. We were too far away from our local During a family vacation our check engine light came on in our Honda Odyssey and the engine started running rough. We were too far away from our local dealer so we looked online and found Joyce Koons. After speaking with a Michael Seymour he said they could look at it right away and sent a courtesy vehicle to pick up the rest of my family as I waited for the tow truck. They had it in the shop right away and gave us options to get us back on our trip. Fantastic customer service from this dealer. If we lived closer they would get our business. More

Amazing Experience Ahmed, at Joyce Koons Honda, was amazing. He made us feel welcome, he was genuine and he was never pushy. He has earned a customer for life! Ahmed, at Joyce Koons Honda, was amazing. He made us feel welcome, he was genuine and he was never pushy. He has earned a customer for life! More

Outstanding Customer Service! I was not going to get a vehicle the day I went in, but the team was so caring and was able to understand what I was looking for and I end up getting I was not going to get a vehicle the day I went in, but the team was so caring and was able to understand what I was looking for and I end up getting the vehicle I wanted for the last 25 years!! Mr. Ahmed Messaoudi did everything possible to get me a great deal without hesitation. It was like he knew me for a long time as friends. Thanks for everything! We are very grateful that we still have great people dealing with customers the right way like Joyce Koons Honda dealership showed us in our visit. More

Awesome experience for my second time I returned to Joyce Koons in Manassas for one main reason HONESTY! I was in need of a new car, I'm pretty much a bold customer, I was online shoppi I returned to Joyce Koons in Manassas for one main reason HONESTY! I was in need of a new car, I'm pretty much a bold customer, I was online shopping on Joyce Koons.com, I came after work met an awesome salesma, Jeff Hever (random) he approached me and was not pushing, because I knew what what I could afford and what was best for ME! The customer service rep met with the finance rep Tim (genuine ). The used car manager accepted my train and in 3.5 hours I selected test drove traded financed and drove off the lot. Hence why I returned! Caring quality people that work at an awesome DEALERSHIP. I JUST RECEIVED my invitation for a new car buyer meeting! Excited and HAPPIEST! More

oil change As always I expect the best from Honda service and Sales and for the past 17+ years and 3 Honda cars from Manassas Koons Honda I have always gotten th As always I expect the best from Honda service and Sales and for the past 17+ years and 3 Honda cars from Manassas Koons Honda I have always gotten the Best Care. Tony Nguyen told me after the oil change that they rotated my tires since I got them just about 2 months earlier that it is free. I had totally forgotten about the rotation. This is the reason why I stay with Manassas Koons Honda. They look out for me and my Honda cars. Another example of Manassas Koons Honda service department took care of my 2005 Honda CRV where all my service was done is in 2014 my 2005 CRV had 328,000 miles and it was time to get a new Honda CRV. I donated my 2005 Honda to the Purple Hart Org. and they Auctioned it off and it sold for $4,200.00. That tells me that Manassas Koons Honda took great care of my 2005 CRV for 9 years. Thank You Tony Nguyen and all your service members that has taken care of my Honda cars. More

Good price, pleasant purchase experience I contacted the sales managers at a number of Honda dealers. Tim Welton, the Joyce Koons Honda sales manager, gave me the best price on the specific m I contacted the sales managers at a number of Honda dealers. Tim Welton, the Joyce Koons Honda sales manager, gave me the best price on the specific model and color CRV that I wanted. He didn't play games, and was very pleasant to deal with. When I came in to make the purchase, the process was smooth and pleasant, albeit a bit lengthy (as these things often are). They did not press me very hard to buy dealer-added options or extended warranties, but I did have to sit through presentations of them. Overall, a good car-buying experience. More

Fantastic buying experience For some, buying a new car is something they would rather not have to do, so if that is the case for you, then you'll love this dealership. Everyone For some, buying a new car is something they would rather not have to do, so if that is the case for you, then you'll love this dealership. Everyone is very positive and you do not feel over pressured. The individuals I worked with, Peter S. and Ahmed M. were fantastic - very knowledgable and wonderfully patient sales consultants. I definitely had an excellent experience and will recommend them in the future to anyone I know who is in need of a Honda at a competitive price from the start. More

needed tires on short notice Handle situation within a few hours with great service by Brad Burich, Melissa and mechanic Dan. Very fast response to phone call, setting up appt. f Handle situation within a few hours with great service by Brad Burich, Melissa and mechanic Dan. Very fast response to phone call, setting up appt. for next day, solving problem with great explanation & evaluation of problem. More

Tire Repair On a busy Saturday afternoon my tire was going flat from a nail. Got the car to Koons, the Service Rep got me in for what I assumed would take awhile On a busy Saturday afternoon my tire was going flat from a nail. Got the car to Koons, the Service Rep got me in for what I assumed would take awhile since I had no appointment and the service area was full; the tire was fixed and the other tires were checked to make sure they had no nails......all in about 1-hour...YEA! Thank-you Koons! More