Joyce Koons Honda

Purchase of Honda Odyssey Staff was friendly, courteous, and patient. Davian made sure to properly install our infant seat, filled up our gas, and seemed to genuinely care Staff was friendly, courteous, and patient. Davian made sure to properly install our infant seat, filled up our gas, and seemed to genuinely care about his customers. More

Excellent I have not complain everything was done and explain to me very clearly before they start the work. I will recommend this dealership to family and frie I have not complain everything was done and explain to me very clearly before they start the work. I will recommend this dealership to family and friends More

Oil Change and Routine Maintenance While the quality of the service preformed was as expected, the price was in line with what was quoted online, and the staff was friendly and helpful, While the quality of the service preformed was as expected, the price was in line with what was quoted online, and the staff was friendly and helpful, I feel the experience could be greatly improved. The service took twice as long to be completed as I was told when I arrived, and although I have free oil changes for life (from the purchase of my vehicle in 2013) the service department never seems to have this in my record. On this visit, it took almost another 1/2 hour to sort out the pricing. More

Recall of airbag work I placed an order for passenger side airbag due to recall reasons. The dealership promptly called me once they got the part and gave me appointment r I placed an order for passenger side airbag due to recall reasons. The dealership promptly called me once they got the part and gave me appointment rather quickly and installed it. Throughout the process they checked for the correctness of the order. Excellent customer service. More

Doesn't get any better!! If you do your research, and you are "reasonable" about understanding that the dealership is there to make a profit, you CAN get a good deal on a new If you do your research, and you are "reasonable" about understanding that the dealership is there to make a profit, you CAN get a good deal on a new car. Joyce Koons dispelled all of my previous perceptions about the car buying experience. They actually gave me what I feel is their best (reasonable) offer right up front and while the typical sales experience is still there (see previous note about making a profit), I have never left a dealership feeling like I got a fair deal.........until today., Do your homework, have your decisions made before you walk in, but be open to reasonable feedback (from the dealership) about costs. Davian (Sales Rep) and Bob (Sales Manager) were absolutely stellar and personable beyond my expectations. I can not say enough good things about this team. More

Outstanding service Worked with Tony Pekich -- very knowledgeable and has always delivered on time. Done right the first time. Waiting area and coffee for customers is Worked with Tony Pekich -- very knowledgeable and has always delivered on time. Done right the first time. Waiting area and coffee for customers is excellent More

Happy customer I have had nothing but excellent service from Joyce Koons Honda. I live in Culpeper and it is woth the trip to go to her service dept. and body shop. I have had nothing but excellent service from Joyce Koons Honda. I live in Culpeper and it is woth the trip to go to her service dept. and body shop. More

Excellent Experience My mother and I are beyond happy with the customer service provided to us by Alvin, Christopher, Andy and Behzad. They worked so hard to help me get t My mother and I are beyond happy with the customer service provided to us by Alvin, Christopher, Andy and Behzad. They worked so hard to help me get the lowest APR possible , and I was able to get the car on the first day of visiting! Love the team work and care they have for their customers. More

Great Experience I've recently started getting my Honda Accord EX serviced at Joyce Koons Honda and it has been wonderful. The staff is friendly, professional, and al I've recently started getting my Honda Accord EX serviced at Joyce Koons Honda and it has been wonderful. The staff is friendly, professional, and always respond to my inquiries in a timely manner; great work too! More

Road trip service During a family vacation our check engine light came on in our Honda Odyssey and the engine started running rough. We were too far away from our local During a family vacation our check engine light came on in our Honda Odyssey and the engine started running rough. We were too far away from our local dealer so we looked online and found Joyce Koons. After speaking with a Michael Seymour he said they could look at it right away and sent a courtesy vehicle to pick up the rest of my family as I waited for the tow truck. They had it in the shop right away and gave us options to get us back on our trip. Fantastic customer service from this dealer. If we lived closer they would get our business. More