Joyce Koons Honda

New car purchase A great sales manger and salesman,fiancé man Kebair and Tim did a great job of providing the vehicle we wanted Honda CRV 2016 A great sales manger and salesman,fiancé man Kebair and Tim did a great job of providing the vehicle we wanted Honda CRV 2016 More

Outstanding Customer Service Very professional, friendly, and knowledgeable personnel. Efficient process. Very pleased with the experience. We called our salesman a few days after Very professional, friendly, and knowledgeable personnel. Efficient process. Very pleased with the experience. We called our salesman a few days after purchasing the car to get more information on how to hook up an i-phone to the car and he was just as friendly and helpful as he had been before the sale was complete. Spent an hour on the phone with us, patiently walking us through the steps. That's what I call customer service. More

Unexpected pleasure This was our family's 8th Homda, including the early, tiny 1980s Civic, an Odyssey, 3 Civics for sons, and 2 CRVs, one from Koons (2011)). Our expe This was our family's 8th Homda, including the early, tiny 1980s Civic, an Odyssey, 3 Civics for sons, and 2 CRVs, one from Koons (2011)). Our experience with Massoud Assadpour in acquiring a Civic CPO was possibly the most pleasurable ever. He is attentive, knowledgeable,, respectful, grasped immediately what we were looking for, and enabled us to come to a surprisingly angst- free conclusion without pressure or haggling. Well done! More

Oustanding service! We recently leased our 4th Honda from Joyce Koons Manassas. As usual, the service we received was outstanding. General sales manager Shawn McGregor an We recently leased our 4th Honda from Joyce Koons Manassas. As usual, the service we received was outstanding. General sales manager Shawn McGregor and sales rep Dipak Regmi are top notch! There are several Honda dealerships in Northern VA, but our choice is simple. We will be back for our 5th lease! More

Honda HRV Everyone was friendly and knowledgeable. From the initial visit to the dealership. Right up to the trade in of my previous Honda. The team at Koons m Everyone was friendly and knowledgeable. From the initial visit to the dealership. Right up to the trade in of my previous Honda. The team at Koons made this car buying experience a breeze. More

Best experience ever Buying a car can be painful. I bought a new 2016 Honda HRV this week. From beginning to end this experience was the best ever. Staff was wonderful. L Buying a car can be painful. I bought a new 2016 Honda HRV this week. From beginning to end this experience was the best ever. Staff was wonderful. Love my new SUV. Abe was the best. He was very patient when explaining my HRV features to me. He even delivered my new SUV to my address and spent time with me demonstrating the new navigation and Bluetooth system. I'm 75 and need all the help I can get. More

Purchased CRV and not happy with Finance Team Purchased CRV and get a decent deal. My sales guy Mansour and Tim Welton were great. That's when it all went south... Traded in my Honda Civic and Koo Purchased CRV and get a decent deal. My sales guy Mansour and Tim Welton were great. That's when it all went south... Traded in my Honda Civic and Koons took almost a month to pay it off. It's been over a month since my purchase and they still haven't transferred my tags/title. Was ripped off on accessories also. The 'Appearance Package' consists of wheel locks ($56.00) and splash guards ($104.00) which can be purchased at the parts counter as a non-install item. I was charged $795.00 for these two items and it was documents on the sticker. The worst was the finance team. Roland is shady to say the least. I had an agreed upon payment for 72 months and after I signed the docs, financing had slipped an additional 3 payments into the deal (75 months) which was an additional $1800.00. I was upset and could not even get the Sales Managers (Sean McGregor and Tim Rowan) to call me back after leaving multiple messages. Charlene finally tried helping me out but I still had a 'bad taste' after all was said and done. I'll take my business elsewhere next time. More

Drips & clungs I noticed that there was a few oily-lke drips of fluid on my garage floor over the last month or so and was hearing an infrequent clunging sound comin I noticed that there was a few oily-lke drips of fluid on my garage floor over the last month or so and was hearing an infrequent clunging sound coming from underneath the car. I took it in for inspection of these items to Joyce Koons Service Dept. Please note that I had purchased my 2014 Honda Accord from this dealership. The Joyce Koons service technician can out and walked me back to see what he had discovered. The oily-like leak was just some excess grease that wasn't of any concern, but that it should be rechecked at the next oil change or if the drippings increase in frequency or amount. Regarding the clunging sound, he indicated that there was a service bulletin retlated to this, that required the bolts on top of the strut top be tightened. The service technician stated that he would replace the original bolts with new ones and tighten them to the new specs. He just wanted to know if I was okay with this and that it would take more time to do, especially the rear ones where the rear seat had to be removed to get at those bolts. IBoth problems have been fixed and the car was ready before noon as expected. I have found that this dealership's service staff to be outstanding and seem to care about their customers. I thank them for being so. More

costumer service I wanted to drop a line and voice my experience with Joyce Koons Honda< I had talked to browns honda and even took my ridge line down to Charlottesvil I wanted to drop a line and voice my experience with Joyce Koons Honda< I had talked to browns honda and even took my ridge line down to Charlottesville for a service and their costumer service was completely useless, they couldn't figure out that when I ask if they could check the fuel and ignition settings what I was talking about, instead of talking to a tech. they kept sending me to another agent, GRRRRRRR, so I call JK honda and the rep. (karen) answered my questions and even gave me info. that really helped. once again I thank the costumer service dept and the tech. that I spoke with you guy's were very helpful More

Got the vehicle I wanted This dealership had a hard to find vehicle so we drove 3 hours to buy it. The salesman was very nice and not pushy like a lot of anxious salesman try This dealership had a hard to find vehicle so we drove 3 hours to buy it. The salesman was very nice and not pushy like a lot of anxious salesman trying to make a sale. My only complaint is with the finance department. Before driving 3 hours I was trying to get the financing in place up front. I did the credit application online and several hours later I called to get details on the financing. The finance manager did not want to give me any details over the phone but I kept asking about the interest rate for the loan I would be getting. He said it would be in the 3s but would give me any more firm information. Once we sat down with him the rate was 7% and he couldn't explain why I was told 3% earlier and of course didn't know who I spoke too. The more he talked I realized he was the person. My credit union quoted me a number near that so I just signed and took the vehicle because it was a good deal for the vehicle. So other than the finance guy being shady I would recommend this dealership. More