Joyce Koons Honda

Quick, efficient, thorough We purchased our Accord from Joyce Keen's Honda and have had it serviced there there since. We've always been very satisfied with the service. We purchased our Accord from Joyce Keen's Honda and have had it serviced there there since. We've always been very satisfied with the service. More

Great Service Went in for routine service, oil change, tire rotation and to have a tire fixed, They had us in and out in record time. The staff was extremely prof Went in for routine service, oil change, tire rotation and to have a tire fixed, They had us in and out in record time. The staff was extremely professional. We dropped off the car and did a little shopping and they called with an update and said they would have us out sooner than expected. Told us not to rush back, the car would be ready when we got there. Price was reasonable, Thanks guys! More

One of the best car buying experiences ever!!! This was our 1st purchase from Joyce Koons Honda. We had taken our Civic Hybrid to them for servicing in the past and couldn't have been more please This was our 1st purchase from Joyce Koons Honda. We had taken our Civic Hybrid to them for servicing in the past and couldn't have been more pleased with the consistency of the service we received. We had begun to consider replacing our trusty Civic one day & fortunately for us, they had the very car on the lot that we had been hoping to find. Even though we had really not been expecting to purchase a car the day we were in for service, the experience could not have been better. Cudos to the staff for doing what they do so well. We look forward to many years of excellent service! More

Honda Civic transmission replacement Best Honda dealer and repair shop in northern Virginia area. Have been using their service since 2004. Will go back. Price usually lower than other de Best Honda dealer and repair shop in northern Virginia area. Have been using their service since 2004. Will go back. Price usually lower than other dealers. More

1.5 hrs to check tire pressure I was disappointed with the last appointment I had. I had a 12:30 appt for an alignment. They said it would take an hour. Well, after 1.5 hours they I was disappointed with the last appointment I had. I had a 12:30 appt for an alignment. They said it would take an hour. Well, after 1.5 hours they told me 2 tires needed air, and a break light was out. They had not even begun the alignment. I didn't get out until 3:00. Very disappointed it took them 1.5 hour to check tire pressure. More

Great service. Friendly and professional attitude! Came in for routine service. Washed car and did a great job servicing the car. Thank you very much Came in for routine service. Washed car and did a great job servicing the car. Thank you very much More

Great purchase experience Didn't want to give up my Acura but can't get much more than 13.5 years/317K miles out of a car, even an Acura/Honda. Worked with Abe on a new Accord Didn't want to give up my Acura but can't get much more than 13.5 years/317K miles out of a car, even an Acura/Honda. Worked with Abe on a new Accord LXS and it was a really smooth process. After making the deal, Priscilla was great with some add-ons. Roland made the finance process as hassle free as a finance process can ever be. So great car, great experience, and I'll be back when (if!) new Accord dies. More

Good Service This visit was better than the last visit - no oil dripping from underbody after routine oil change. I did notice a brake light out as vehicle was pul This visit was better than the last visit - no oil dripping from underbody after routine oil change. I did notice a brake light out as vehicle was pulled into customer waiting area. It seems their "Multi Point Inspection" process might need a tune up.... More

Really? Simply put - we won't be returning for any service. Harassed at work over rental car used during air bag recall - note: we had appt for recall work y Simply put - we won't be returning for any service. Harassed at work over rental car used during air bag recall - note: we had appt for recall work yet harassed to make appt (even though had one) to turn rental car in. Inspection of car attempted to get me to fix items not necessary to pass inspection and when checked item wasn't cracked. Greed all about money not service. Additionally they want me to rate them via Google + so they can build their Google circle and delete any negative reviews. More

Good service... with a few kinks to work out There is so much going right at this dealership... level of service iin the intake, the flexibility of their staff, their willingness to address conce There is so much going right at this dealership... level of service iin the intake, the flexibility of their staff, their willingness to address concerns. We have two Hondas that we didn't by at the dealership (another story), but do take to them for service. The general manager and Tony are both very responsive. There is a lot going right. There are still some concerns... You take the car in for a specific repair and you get a workup on what needs to be repaired. Everything on it is a "fix this right now" kind of thing. Then the service department starts talking up new cars to my husband, like he has any interest in moving on from his. Unless they bring back the Element, they aren't, but it annoys him no end. Is this $5000 estimate the real, immediate needs of our vehicle? Is this fairly priced? Because the service department is talking up the merits of buying a new car. It's stuff like this that makes you question the integrity of the estimate and what the priorities are - to fix 11 year old Hondas that only have 70K on them or to sell new cars. They are a good dealership. Very good. Not perfect. This is the point they need to work on - building trust with their clients. Took that $5K estimate and got it $3K at another shop. Ultimately wound up doing almost the whole list for for less than half that by a friend that was a mechanic for eight years. I'll buy Hondas, I will use this dealership again, but with a whole lot of healthy questioning going on in the back of my mind. Maybe it isn't the dealership, maybe it is the nature of the business, but as consumers we are within our rights to expect more. More