Joyce Koons Honda

Honda Civic transmission replacement Best Honda dealer and repair shop in northern Virginia area. Have been using their service since 2004. Will go back. Price usually lower than other de Best Honda dealer and repair shop in northern Virginia area. Have been using their service since 2004. Will go back. Price usually lower than other dealers. More

1.5 hrs to check tire pressure I was disappointed with the last appointment I had. I had a 12:30 appt for an alignment. They said it would take an hour. Well, after 1.5 hours they I was disappointed with the last appointment I had. I had a 12:30 appt for an alignment. They said it would take an hour. Well, after 1.5 hours they told me 2 tires needed air, and a break light was out. They had not even begun the alignment. I didn't get out until 3:00. Very disappointed it took them 1.5 hour to check tire pressure. More

Great service. Friendly and professional attitude! Came in for routine service. Washed car and did a great job servicing the car. Thank you very much Came in for routine service. Washed car and did a great job servicing the car. Thank you very much More

Great purchase experience Didn't want to give up my Acura but can't get much more than 13.5 years/317K miles out of a car, even an Acura/Honda. Worked with Abe on a new Accord Didn't want to give up my Acura but can't get much more than 13.5 years/317K miles out of a car, even an Acura/Honda. Worked with Abe on a new Accord LXS and it was a really smooth process. After making the deal, Priscilla was great with some add-ons. Roland made the finance process as hassle free as a finance process can ever be. So great car, great experience, and I'll be back when (if!) new Accord dies. More

Good Service This visit was better than the last visit - no oil dripping from underbody after routine oil change. I did notice a brake light out as vehicle was pul This visit was better than the last visit - no oil dripping from underbody after routine oil change. I did notice a brake light out as vehicle was pulled into customer waiting area. It seems their "Multi Point Inspection" process might need a tune up.... More

Really? Simply put - we won't be returning for any service. Harassed at work over rental car used during air bag recall - note: we had appt for recall work y Simply put - we won't be returning for any service. Harassed at work over rental car used during air bag recall - note: we had appt for recall work yet harassed to make appt (even though had one) to turn rental car in. Inspection of car attempted to get me to fix items not necessary to pass inspection and when checked item wasn't cracked. Greed all about money not service. Additionally they want me to rate them via Google + so they can build their Google circle and delete any negative reviews. More

Good service... with a few kinks to work out There is so much going right at this dealership... level of service iin the intake, the flexibility of their staff, their willingness to address conce There is so much going right at this dealership... level of service iin the intake, the flexibility of their staff, their willingness to address concerns. We have two Hondas that we didn't by at the dealership (another story), but do take to them for service. The general manager and Tony are both very responsive. There is a lot going right. There are still some concerns... You take the car in for a specific repair and you get a workup on what needs to be repaired. Everything on it is a "fix this right now" kind of thing. Then the service department starts talking up new cars to my husband, like he has any interest in moving on from his. Unless they bring back the Element, they aren't, but it annoys him no end. Is this $5000 estimate the real, immediate needs of our vehicle? Is this fairly priced? Because the service department is talking up the merits of buying a new car. It's stuff like this that makes you question the integrity of the estimate and what the priorities are - to fix 11 year old Hondas that only have 70K on them or to sell new cars. They are a good dealership. Very good. Not perfect. This is the point they need to work on - building trust with their clients. Took that $5K estimate and got it $3K at another shop. Ultimately wound up doing almost the whole list for for less than half that by a friend that was a mechanic for eight years. I'll buy Hondas, I will use this dealership again, but with a whole lot of healthy questioning going on in the back of my mind. Maybe it isn't the dealership, maybe it is the nature of the business, but as consumers we are within our rights to expect more. More

Crappy Internet Sales Team Inquired about a vehicle and received a slew of automated emails promising the best VIP online service, and that all but the final steps can be done v Inquired about a vehicle and received a slew of automated emails promising the best VIP online service, and that all but the final steps can be done via email. I asked Kebir about the price and he gave me the typical "come in and see the car then we will talk about price" line. I told him I wanted to negotiate everything online then I will come and finalize the deal...never heard back from him. Needless to say I went elsewhere. I was drawn to JK Honda because of the good reviews, but it seems that the sales staff are pretty typical for car sales folk (tell you anything and everything to get you in to the dealership where they think they will have the upper hand). It's sad really, I was hoping to find a reputable dealer I could trust for my future car buying needs; my elusive (probably non-existent) car dealer unicorn. More

Outstanding Customer Service We purchased a new civic and could not have asked for a better buying experience. We felt no pressure to purchase but were so pleased with the custome We purchased a new civic and could not have asked for a better buying experience. We felt no pressure to purchase but were so pleased with the customer service and price, we could not refuse. They are also extremely efficient and respectful of the time we were taking out of our day to purchase the car and helped us get back to our day more quickly than we have ever experienced. Truly a great buying experience. More

The best I could have asked for The Sales Manager Peter and I agreed on a price before I came in and when I got there it was honored - no questions asked. I was greeted by a Sales an The Sales Manager Peter and I agreed on a price before I came in and when I got there it was honored - no questions asked. I was greeted by a Sales and Leasing Consultent named Amed with a friendly smile and a joke. The staff was exceptional, the service was fast, nothing was shoved down my throat. They were curteous, honest, and respectful. The whole process took under two hours even though it was a busy Saturday. I strongly recommend Joyce Koons and in the future I won't buy anywhere else. Amed was the best Sales Consultant I could have asked for. Fun, friendly, knowledgable, and honest. This dealership and staff truly reinvented the way I and I'm sure many others view the 'typical sales guy.' More