Joyce Koons Honda

Disappointing service experience The service adviser and I discussed the specific work I wanted performed during a scheduled maintenance of my 2013 Honda Crosstour. After I checked ou The service adviser and I discussed the specific work I wanted performed during a scheduled maintenance of my 2013 Honda Crosstour. After I checked out, I noticed I was billed for a tire rotation, which I had not authorized and was not needed because I had new tires installed two weeks previously. I also had requested transmission servicing, which was not performed. I was left scratching my head because I had been very specific on what was and was not to be serviced with my car. Disappointing ... More

Great experience Everyone we came in contact with made our purchase at Koons Honda a stress free experience. Very friendly, no pressure, knowledgeable and organized. Everyone we came in contact with made our purchase at Koons Honda a stress free experience. Very friendly, no pressure, knowledgeable and organized. Highly recommend this dealership!!! More

Fast and easy Prior to going to Joyce Koons Honda, I had had a negative experience at another dealership (wasted time, attempted bait and switch, etc.). I spoke wit Prior to going to Joyce Koons Honda, I had had a negative experience at another dealership (wasted time, attempted bait and switch, etc.). I spoke with the General Sales Manager, Shawn McGregor and he immediately made a point to make my experience at Joyce Koons Honda completely different. We made all our agreements and arrangements over the phone and he made sure that everything was ready to upon my arrival. Although I didn't exactly time it, I would guess that I was in and out of the dealership, with my new car in an fast 30 minutes. Kebir took over the sale at the dealership and was completed up-to-date with all communications I had with Shawn. All in all, a very pleasant, professional, and impressive experience. I would definitely recommend Joyce Koons Honda to anyone. More

Outstanding This was my second purchase from this dealership. I was very happy with the sales representative and finance manager, Behzad. I was defiantly in the This was my second purchase from this dealership. I was very happy with the sales representative and finance manager, Behzad. I was defiantly in the market for a new car, but was not looking forward to all the sales pitches and convincing arguments. Surprisingly, my experience was very pleasant. I bought a new car and was very pleased with the service. Never felt pressured at any time during the visit. More

Easy and Fair Did a lot of home work on which car I wanted for my daughter. Looked a few internet prices then came in with a fair price for me and the dealer. The Did a lot of home work on which car I wanted for my daughter. Looked a few internet prices then came in with a fair price for me and the dealer. They took about 20 minutes, said 'Let's do it' and 45 minutes later I drove off with a new car. I also got 2 free oil changes to boot:-) Friendly, fair, and easy to work with. Can't say I've had that experience at another dealer. More

EXCELLENT I WAS THERE FOR MY SECOND PURCHASE , AND I FOUND AND EXCELLENT SALES REPESENTATIVE (KABIR) AND FINANCE MANAGER (ORTIZ) OVER ALL I WAS IMPRESSED BYTHE I WAS THERE FOR MY SECOND PURCHASE , AND I FOUND AND EXCELLENT SALES REPESENTATIVE (KABIR) AND FINANCE MANAGER (ORTIZ) OVER ALL I WAS IMPRESSED BYTHE LEVEL OFF SERVICES . More

Good Service I was here for state emission and inspection and I was happy with the whole service. I was impressed with the service Rep Karen who demonstrated wonde I was here for state emission and inspection and I was happy with the whole service. I was impressed with the service Rep Karen who demonstrated wonderful customer service. Thanks you!! More

Wonderful Place / Honest People I was here or an oil change in April 2016 and I found the best representative to work with. His name is Alan and he is God sent. I asked them to do a I was here or an oil change in April 2016 and I found the best representative to work with. His name is Alan and he is God sent. I asked them to do an oil change/ check my AC, balance and align my tires, change the cabin filter. After they did the complimentary comprehensive review, Alan came back and asked me why do I need to change the cabin filter and balance and align my tires. I had gone to Pohanka Acura a week ago and they suggested I do all this. He checked my records at Joyce and said, you actually changed the cabin filter 6 months ago, we checked and it does not need to be changed. My jaw dropped. I could not believe such people exist in this business where, as you all know, generally they try to upsell you services you dont' always need. I highly recommend this Service Place. I tested them over many years and they are honest folks who don't play tricks on their customers. I bring my Acura here, feeling confident they will take care of my car and only do what needs to be done, profits aside. At the end of the day, in this business, the relationships with customers should matter. I think they understand this concept of customer loyalty and they seem to have earned it every time, over the last many years I have been coming here. Thank you Alan! you are God Sent! More

2010 Honda Crosstour - emergency service. They followed up with me, gave me a courtesy loaner and finished the job the same day. No was awesome and followed-up throughout the day. They followed up with me, gave me a courtesy loaner and finished the job the same day. No was awesome and followed-up throughout the day. More

excellent service Koons offers prompt service and has friendly service employees. They are good communicators and provide trustworthy service. Our van has been exclusi Koons offers prompt service and has friendly service employees. They are good communicators and provide trustworthy service. Our van has been exclusively serviced in their garage and I've always felt well-taken care of. Can't imagine going anywhere else. More