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Joyce Koons Honda
Manassas, VA
3,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,012 Reviews of Joyce Koons Honda
November 15, 2015
Trust! Excellent Service (AGAIN). I bought my second Honda Accord in 2013 and have over 50,000 miles on it. I have never had any mechanical problems with it Excellent Service (AGAIN). I bought my second Honda Accord in 2013 and have over 50,000 miles on it. I have never had any mechanical problems with it or the first Honda that I bought there. I owe that to the wonderful maintenance department at Koons Honda. They make sure my car is in great working order. Everyone is always friendly and I look forward to driving in the service bay because you are greeted and treated so well. Thanks Koons! (Thanks to all the mechanics too - who we don't really see) More
by Phyllis
Employees Worked With
Brad Burch
November 13, 2015
Everyone was so nice and accommodating my entire visit. I found the perfect car for me here. Eugene and Tim were absolutely awesome! Thank you so much for your care and your assistance in making my experien I found the perfect car for me here. Eugene and Tim were absolutely awesome! Thank you so much for your care and your assistance in making my experience there wonderful. I'm in love with my new Accord! More
by honda15
November 13, 2015
Koons Honda Service Excellent experience, fast and competent performance. The technician who received my vehicle listened to my description of the problem, was on time to Excellent experience, fast and competent performance. The technician who received my vehicle listened to my description of the problem, was on time to my door as I arrived and kept me informed as the repair progressed. Even "found" a coupon for a free inspection sticker when I brought my rejected inspection from a mom and pop garage. Scored a bunch of points with me, I'll be returning. More
by jlgilber
Employees Worked With
Edward Hale
November 13, 2015
Service Center not meeting expectations The basic work on the car seems to be fine. They lack in the area of customer service. They take a long time to come up and introduce themselves. T The basic work on the car seems to be fine. They lack in the area of customer service. They take a long time to come up and introduce themselves. They have no knowledge of why you were there for a scheduled appointment. Unfortunately in my case they said they couldn't fix the issue. It was disappointing for a dealer service center. More
by c172drv
Employees Worked With
Ms. Did not introduce themself
November 09, 2015
Service and Maintenance Air bag recall was serviced. Also suggested and took care of state inspection for free ( using an available coupon). that is very nice. Also offer rid Air bag recall was serviced. Also suggested and took care of state inspection for free ( using an available coupon). that is very nice. Also offer ride to work from the dealership which makes it very convenient. More
by RK
Employees Worked With
Tony Nguyen
November 09, 2015
Great Service Dept. Courteous service reps; quick service and very knowlegeable staff!! I never used a dealership for my cars in 50 years until I bought a car from Joyce Courteous service reps; quick service and very knowlegeable staff!! I never used a dealership for my cars in 50 years until I bought a car from Joyce Koon's! They are GREAT People! More
by bob409
Employees Worked With
Tony Pekich
November 08, 2015
Fantastic all around Fantastic experience. I had trouble with my first car and Steve helped me get in another one without any trouble. Very good experience overall. I woul Fantastic experience. I had trouble with my first car and Steve helped me get in another one without any trouble. Very good experience overall. I would recommend to anyone. More
by Belkak
Employees Worked With
Steve Hughes
November 07, 2015
A great team to work with Initial contact was with General Sales Manager as I was walking in the door. He turned me over to Ahmed Messaoudi, and from then on the experience of Initial contact was with General Sales Manager as I was walking in the door. He turned me over to Ahmed Messaoudi, and from then on the experience of buying our third Odyssey (first one from Joyce Koons) was the best experience I've had yet. Highly recommended! More
by 510driver
Employees Worked With
Misty Barbe, Ahmed Messaoudi, Bob Miner, Tim Welton
November 07, 2015
Best Service Dept. Chris Shade is amazing. He is always professional and gets me on my way fast. Plus he has a sense of humor. Ask for Chris -- you will not be disappoin Chris Shade is amazing. He is always professional and gets me on my way fast. Plus he has a sense of humor. Ask for Chris -- you will not be disappointed. The service department is why I keep buying Hondas. More
by Mo
Employees Worked With
Chris Shade
November 07, 2015
Service with a Capital S I have NEVER had a bad experience at Joyce Koons Honda. From the moment you drive into the service bay, you are greeted and and treated like the most I have NEVER had a bad experience at Joyce Koons Honda. From the moment you drive into the service bay, you are greeted and and treated like the most important person in the world. Even though there may be a line, I know that when my turn comes, I'll receive the same courteous treatment every time. I know what they are going to do before my car disappears and am never surprised at check-out. More
by Oyoy
Employees Worked With
Edward Hale
