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Joyce Koons Honda
Manassas, VA
3,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,011 Reviews of Joyce Koons Honda
November 02, 2015
Great experience Dipak and ahamed were great..they really helped us to get great deals....thanks alot to joyce koons team...and thanks alot to kevin as well...the GSM Dipak and ahamed were great..they really helped us to get great deals....thanks alot to joyce koons team...and thanks alot to kevin as well...the GSM for the store.. More
by Arvin
Employees Worked With
Ahmed Messaoudi, Joyce Koons, John Ortiz, Dipak Regmi
November 01, 2015
Good car buying experience Salesman was knowledgeable and respectful. Dealership accepted No for an answer when I declined all of the add-ins without a great deal of high press Salesman was knowledgeable and respectful. Dealership accepted No for an answer when I declined all of the add-ins without a great deal of high pressure tactics. And they gave a very good price. More
by CN
Employees Worked With
Kevin Kwak
October 27, 2015
Terrible experience with the Service Department I brought my Honda Pilot in to have a noise in the driver side window fixed as well as a squeaky passenger seat. I was told they would need to order I brought my Honda Pilot in to have a noise in the driver side window fixed as well as a squeaky passenger seat. I was told they would need to order some parts. I waited and waited for a call to let me know the parts were in. Finally after two months I called them. I was transferred three times to determine if the parts were in. I found out they were in and was transferred again to make an appointment. I brought my car in at 2:00 PM on Saturday. I told them I would run a couple of errands while they swapped out my seat cushion and replaced a piece of trim on the drivers side window. I received a call at 4:50 just ten minutes before they close and was told they couldn't finish the car today. When I asked why I was given a lame mumbling answer that the tech just couldn't get it finished. I was told I would be called as soon as the car was finished. I received a call at 4:20 on Sunday, the guy told me my car was done but they were only able to fix the seat cushion. The part for the trim was sent back because it had been on the shelf too long. Or at least that was what I was told. When I asked why it took so long to change a seat cushion, he gave me some lame excuse about the tech pulling the wrong ticket. I felt like everyone I spoke with just lied and made excuses. The guy I spoke with was rude, but at least he arranged for me to get my car on Sunday. He was about to tell me that since it was after 3:00 on Sunday I would not be able to pick up my car until Monday. But I think he realized how upset I was at that point. In summary, if you like lying deceitful and lazy people servicing your car Joyce Koons Honda is for you. After the run around I got from them it wouldn't surprise me if they are doing all kinds of shady stuff to cars. KEEP AWAY!! IF you don't you will probably regret it. More
by jhodge123
Employees Worked With
Roland Murphy
October 26, 2015
" New Vehicle Purchase was Easy" This is my 2nd Honda Civic from Joyce Koons Honda. They had the exact Civic that we were looking for and made the experience very easy and enjoyable. This is my 2nd Honda Civic from Joyce Koons Honda. They had the exact Civic that we were looking for and made the experience very easy and enjoyable. More
by BCH Surprise
Employees Worked With
John Rendo, John Ortiz, John McMullan
October 24, 2015
New vehicle purchase They had the vehicle I had selected ready when I got there, the entire buying process took less than 2 hours. Overall, very favorable experience. The They had the vehicle I had selected ready when I got there, the entire buying process took less than 2 hours. Overall, very favorable experience. The price was good, financing explained all very clearly, drove the vehicle off the lot the same morning. Thank you. JM More
by me1
Employees Worked With
Tim Rowan, Daniel Garcia
October 23, 2015
Great Experience This will be my 3rd Honda from Joyce Koons since 2001. All of my experiences with the sales teams and their Service Department have been excellent. This will be my 3rd Honda from Joyce Koons since 2001. All of my experiences with the sales teams and their Service Department have been excellent. 3 years ago I was tempted to purchase from Volkswagen but prior to going I stopped at Joyce Koons found the exact car I wanted and never made it to Volkswagen! Mark made this visit, yet another great experience in buying a car! More
by Bill
October 22, 2015
My honda fit is a hit I have had a long history with car dealers and finally dealing with Johannah at Joyce Koons was one of the best experiences I've had with car dealers I have had a long history with car dealers and finally dealing with Johannah at Joyce Koons was one of the best experiences I've had with car dealerships. She helped make to make my time at Joyce Koons one of the least stressful experiences I've had. She was extremely knowledgeable about the car and answered all of my questions. 3-Months later here I am writing this review and very satisfied with my purchase. More
by Fart5014
Employees Worked With
JoHannah McWilliams, Joyce Koons
October 22, 2015
Wonderful! We needed to get a reliable car quickly as our previous car broke down. In a couple days we drove off with a new Honda Accord. We had a low pressure We needed to get a reliable car quickly as our previous car broke down. In a couple days we drove off with a new Honda Accord. We had a low pressure sales person who did a great job educating us on some different cars and continued to help with unfamiliar features before we left the lot with our new car. We shopped around and Koons had the best price, great service and life time oil changes (a holiday special) were icing on the cake. I cannot not think of any areas that could have been improved. My husband has been in the Accord on I-95 and traffic and says it is probably the best car he has ever had- and he is rather picky. More
by nette
Employees Worked With
Misty Barbe, Ahmed Messaoudi, John Ortiz
October 21, 2015
Great Service and Customer Service I have been going to this dealership for several years to do service on my 2003 Honda. They always treat me with respect and take the time to explain I have been going to this dealership for several years to do service on my 2003 Honda. They always treat me with respect and take the time to explain what service needs to be done. More
by Rachael1979
Employees Worked With
Paul the tech who worked on my car., Chris Shade
October 20, 2015
Great Buying Experience I bought my first Honda, a 2015 Honda Civic EX, from Joyce Koons Honda. I had a great experience and the added benefits of free lifetime oil changes, I bought my first Honda, a 2015 Honda Civic EX, from Joyce Koons Honda. I had a great experience and the added benefits of free lifetime oil changes, free lifetime inspection, and a free lifetime powertrain warranty are unbelievable. I worked with Mansour Assadpour and some other folks from internet sales. All were very helpful and responded quickly. I definitely recommend this dealership to others. More
by bpearman
Employees Worked With
Kent Komine, Mansour Assadpour
