Joyce Koons Honda

routine service and state inspection I was taken as soon as I arrived . They did comp oil change , comp state inspection and tire rotation. Iwas out on the road home in 1 hour and 15 min I was taken as soon as I arrived . They did comp oil change , comp state inspection and tire rotation. Iwas out on the road home in 1 hour and 15 minutes. alerted me my cabin filter needs changing ,but decided to wait til pollen season is over. Impressive. JM More

Great! Not your typical dealership Proud owner of my second new Honda Pilot "Touring". After shopping around, I knew this was the place I was going to buy my car from. I was not just a Proud owner of my second new Honda Pilot "Touring". After shopping around, I knew this was the place I was going to buy my car from. I was not just another dollar walking through the door, but a true customer. I was being heard. More

My First Honda; Best Experience My buying experience at Joyce Koons Honda was the Best. I had been looking around online for several weeks for a good deal on any type of car and I a My buying experience at Joyce Koons Honda was the Best. I had been looking around online for several weeks for a good deal on any type of car and I also visited a couple of dealers. But I didn't feel very comfortable on what I was being shown. At one dealership, I felt like I wasn't being taken seriously. So one Saturday I stopped by Koons, and I believe it was the best decision ever. I didn't feel pressured by my salesperson, Ivan, but he was very helpful in answering my questions. He was patient and allowed me to test drive every car I was interested in. Once I made my decision to purchase, everyone involved were SUPER helpful and everyone made sure I understood everything I was signing, everything I was offered and that I was comfortable with my purchase. The process was painless. I would definitely recommend this dealership anytime. More

Excellent and timely repair to A/C unit The repair to my air conditioning unit was done on the same day that I called and completed in a reasonable amount of time. Fortunately only a switch The repair to my air conditioning unit was done on the same day that I called and completed in a reasonable amount of time. Fortunately only a switch and freon recharge was all that was necessary but the service was done promptly which I appreciated. More

Great service - friendly staff The service was quick and done correctly. The prices were great - even gave me two coupons. The staff was helpful and friendly. The service was quick and done correctly. The prices were great - even gave me two coupons. The staff was helpful and friendly. More

Honda service Needed new brake pads on a tight schedule. Tony in the service dept was friendly, called with an estimate before doing the repairs and when they were Needed new brake pads on a tight schedule. Tony in the service dept was friendly, called with an estimate before doing the repairs and when they were done. Vehicle was ready the same day. More

Honda Service It has been a pleasant experience having my Honda serviced at Koons. Melissa Haywood is my service advisor. She is professional and courteous. She has It has been a pleasant experience having my Honda serviced at Koons. Melissa Haywood is my service advisor. She is professional and courteous. She has never tried to sell me something I don't need. My car is always right the first time. I will continue to come back for service at Koons and I live 70 miles from the dealership. Ms. Haywood is trustworthy and communicates well. She is a valuable asset to the service department and Koons as a whole. The customer service Melissa provides is what keeps me as a customer. More

Great experience with Ahmed! I would recommend Ahmed and this dealership to friends/family! A great experience a 10/10!! I will definitely buy my next car through them as well!! I would recommend Ahmed and this dealership to friends/family! A great experience a 10/10!! I will definitely buy my next car through them as well!! More

Honda Oddyssey gas pump cap replace Excellent Service as always !! The best. I love the waiting area, cool and comfortable with nice coffee. I always get my service done at Koons Manassa Excellent Service as always !! The best. I love the waiting area, cool and comfortable with nice coffee. I always get my service done at Koons Manassas. More

Took my Pilot in for an oil change. Took longer than expected to do the oil change. Service Advisor gave me the discount even though I Had left my coupon at home. He was friendly to me Took longer than expected to do the oil change. Service Advisor gave me the discount even though I Had left my coupon at home. He was friendly to me. Apologized for taking a little long. More