Joyce Koons Honda

Service improvements needed I bought a new Odyssey from Joyce Koons and made my first service appointment on-line for an oil change. I had received a recall in the mail about a I bought a new Odyssey from Joyce Koons and made my first service appointment on-line for an oil change. I had received a recall in the mail about a component that needed fixing and indicated that on the appointment ticket. This was not addressed during the service appointment because apparently the internet appointment system didn't sync up with the in-house system. I now have to spend another hour or so to return to get this fixed. Not good. In addition, a month or so before the visit, I was stopped by a Va State Trooper because my inspection sticker was on incorrectly. He could see that the van was new and that the error was not my fault. He stopped me because the way the sticker was displayed is indicative of a fake inspection. Considering it was the first time I've been stopped by the police in 30 years (knock on wood), it was a little unnerving, especially since I have two autistic sons in the vehicle with me.j Overall though, I've enjoyed the rest of the buying and service teams and have no problem returning in future. Will keep my fingers crossed about the future! More

WONDERFUL EXPERIENCE !!! I ALWAYS RECOMMAND JOYCE KOONS HONDA DEALERSHIP TO ALL MY FRIENDS AND MY CO WORKERS THAT THEY'RE THE BEST DEALERSHIP AND RALPH FREESE IS THE BEST IN T I ALWAYS RECOMMAND JOYCE KOONS HONDA DEALERSHIP TO ALL MY FRIENDS AND MY CO WORKERS THAT THEY'RE THE BEST DEALERSHIP AND RALPH FREESE IS THE BEST IN THE SERVICE DEPT !... More

Fantastic salesmanship and service Dipak Regmi was one of the best salesman I have worked with in a long time. He worked with us on the price and called us back right away if we had any Dipak Regmi was one of the best salesman I have worked with in a long time. He worked with us on the price and called us back right away if we had any questions. He was just a great guy. More

Fast and Friendly service with knowledgeable representatives The purchase of my new 2014 Honda Cr-v was a pleasure and I highly recommend the dealership. Particularly, I recommend Eugene Brown for sales. He wa The purchase of my new 2014 Honda Cr-v was a pleasure and I highly recommend the dealership. Particularly, I recommend Eugene Brown for sales. He was joyful, respectful and warm. Joe well done. I haven't rated the "quality of work" simply because I have not had services yet. More

Honda Service Got emissions and inspection done. Service done quickly and they even gave me an online coupon that I didn't know about. Overall good experience. Got emissions and inspection done. Service done quickly and they even gave me an online coupon that I didn't know about. Overall good experience. More

Very Good and Very Fast , I arrived for an evening appointment for inspection and ended up needing some work. The inspection and work were done within 90 minutes/ , I arrived for an evening appointment for inspection and ended up needing some work. The inspection and work were done within 90 minutes/ More

redefining car salesman I was pleased to discover that not all car salesman employ the tactics that I hate dealing with. Not once did I feel like Tony was pressuring me or tr I was pleased to discover that not all car salesman employ the tactics that I hate dealing with. Not once did I feel like Tony was pressuring me or trying to get one over on me. More

service review August 2014 I was met promptly and shown how to access my maintenance log on my new car. I wasn't expecting a tire rotation, but the cost was reasonable, and I f I was met promptly and shown how to access my maintenance log on my new car. I wasn't expecting a tire rotation, but the cost was reasonable, and I felt the service rep was knowledgeable an considerate. More

Satisfied Customer As a repeat customer, third Honda I have purchased from your dealership, the service remains first class. Always professional and courteous. I have As a repeat customer, third Honda I have purchased from your dealership, the service remains first class. Always professional and courteous. I have never had the feeling of "being taken," and that is a good thing. Thank you. More

Joyce Koons Honda Service Dept I had an unknown problem with my car when I took it to Joyce Koon Honda's service department. As always I had Bob Miner check on it. Bob contacted me I had an unknown problem with my car when I took it to Joyce Koon Honda's service department. As always I had Bob Miner check on it. Bob contacted me a few hours after I took in the vehicle telling me the problem, how it would be fixed and the cost. To my surprise the items to be repaired were under an extended warranty, to which I did not know, until Bob took me. Bob's information and honesty was well received and more than solidified my trust him and Joyce Koon Honda. This trust is one of the man reasons I take my car to them. At the end of the day my car was ready for pick up and washed. Bob really made my day. Thanks Bob More