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Joyce Koons Honda
Manassas, VA
3,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,011 Reviews of Joyce Koons Honda
July 31, 2013
Folks at Joyce Koons Honda are always friendly. The service manager offered to leave coupons so that I can save a little bit of money with oil change, tune up, fluid changes, brake flush, and few other service manager offered to leave coupons so that I can save a little bit of money with oil change, tune up, fluid changes, brake flush, and few other items. When I picked up the car, the service manager did not leave any coupons. Also, the service rep offered to wash the car but all they did was sprinkle a little bit of water and I don't believe any washing was actually performed. The tires, windows, and the overall car was not clean at all. More
by CharlieKim
Employees Worked With
Joe ??
July 31, 2013
Nothing special. Was told there was wear on the inside of front tires and asked if I would like to have an alignment done. I said that I couldn't at this time and the service advisor, Robert Miner, turne of front tires and asked if I would like to have an alignment done. I said that I couldn't at this time and the service advisor, Robert Miner, turned his back on me and had me follow him to the payment desk. No "thank you" just here's where you pay. More
by lehansteve
Employees Worked With
Bob Miner
July 30, 2013
I am in the market for a Honda Odyssey Elite model and I initially emailed them. They stated they had a black one and listed a price of 39.3k. I called and spoke to a Jennifer in internet sales who stated t initially emailed them. They stated they had a black one and listed a price of 39.3k. I called and spoke to a Jennifer in internet sales who stated that she had one. I told her I had an offer accepted for 37000 and that if she would match that I would purchase the car that day. After putting me on hold (she had to go speak to her manager), she said they were firm at 37,105. I told her I accepted that and my sister/brother in law would be in to buy the car that day. Upon arrival to the dealership Eddie Castro (the general manager) stated that the price was for a touring model, not a touring elite. This is contrary to reality since I had made it clear 3-4 times during my phone convo that this was for the TOURING ELITE MODEL. They did not even have a black touring model in stock. Mr. Castro, the general sales manager, refused to honor the price, stating he didnt "sell the volume that other dealers" do to offer that price. Honda is, at this time offering a 2500 dealer rebate on these cars. Not only were they dishonest, but they wasted our time and were very blasé about this. STAY AWAY. This car will make my family's 10th honda purchase. None as bad as this. More
by JawwadHussain
July 29, 2013
Luckily for me I discovered a service manager (Joe Carroll) that really cares about his customes and the service that they receive!! I started out taking our Hondas there originally but now I take Carroll) that really cares about his customes and the service that they receive!! I started out taking our Hondas there originally but now I take my Toyota and Mustang there because I cannot find a better service manager or service department that provides me with better service. Keep up the great work, Greg Hair More
by ghair
July 27, 2013
We wanted a Honda CRV, we got an on-line quote, we came, we were assisted immediately, we test drove the car we wanted, the on-line price was honored, no one harassed us about extras. We came away with the we were assisted immediately, we test drove the car we wanted, the on-line price was honored, no one harassed us about extras. We came away with the car we wanted at the price we wanted. And the staff was extremely knowledgeable and helpful and friendly. What else could we ask for? More
by ljaumillot
July 27, 2013
My experience buying a new car at Koons Honda of Manassas was positive every step of the way. Buying a new car can make a day stressful, but John Simmons and Peter Stohlman made the process easy. The paperw was positive every step of the way. Buying a new car can make a day stressful, but John Simmons and Peter Stohlman made the process easy. The paperwork was laid out and explained with no surprises and the features were explained and demonstrated. Everyone in the place was personable. If you are looking for a new car, give this dealership a look. More
by AUTODIAL
Employees Worked With
Peter Stohlman
July 26, 2013
Excellent service, Friendly staff, and good and warm environment. You will never feel pressure here. They only recommend kind of service that you really need, nothing more. environment. You will never feel pressure here. They only recommend kind of service that you really need, nothing more. More
by mghafori
Employees Worked With
Service
July 26, 2013
Had no issue having service performed on my vehicle, even though I did not have an appointment. Was not pressured to have any other service performed. Great service department. though I did not have an appointment. Was not pressured to have any other service performed. Great service department. More
by bjhumbertson
July 24, 2013
Jim and Steve, Thank you again for helping me with the Jim and Steve, Thank you again for helping me with the purchase of Megan's 2013 Honda Civic she is very pleased and as always Koons is such a pleas Jim and Steve, Thank you again for helping me with the purchase of Megan's 2013 Honda Civic she is very pleased and as always Koons is such a pleasure to deal with since you make the whole process as easy as possible Thanks again for all of your assitance Philip More
by philipmcdaniel
Employees Worked With
Steve Hughes
July 23, 2013
We bought a 2013 Honda Pilot EX from Eugene Brown and could not be happier. Eugene was friendly, helpful and made the entire experience much easier. He was also great with our toddler son who started t could not be happier. Eugene was friendly, helpful and made the entire experience much easier. He was also great with our toddler son who started to get tired and cranky during the process. Thank you Eugene. More
by harrisso18
Employees Worked With
Misty Barbe, Tim Rowan
