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Joyce Koons Honda
Manassas, VA
3,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,017 Reviews of Joyce Koons Honda
June 23, 2013
Every time I bring my Honda in for servicing, the staff is friendly, honest and efficient. My car is ready when promised and I have a complete printout of everything that was done. is friendly, honest and efficient. My car is ready when promised and I have a complete printout of everything that was done. More
by ram2254
Employees Worked With
Brad Burch
June 21, 2013
Arkeem was easy and really nice to work with, he made the experience smooth overall. Everything did take a long time though, like things dragged on far longer than necessary. Different people during the fi experience smooth overall. Everything did take a long time though, like things dragged on far longer than necessary. Different people during the final stages kept showing up to offer us this that and the other added option. Details were changed, such as the bank chosen for financing, after we left, which I did not really like. We also got upsold on something that after thinking about it, I wish we'd known more about in which case we wouldn't have added the extra, unnecessary warranty. Price was ok, I didnt walk away feeling like we got an amazing deal, but it was an ok deal. Would we reccomend, maybe. More
by mmramirez
Employees Worked With
Tim Rowan
June 20, 2013
I will never take any of my cars back to Koons for service EVER again. Nor will I buy any cars from them, (after buying two so far). Their service department (GMC) is dishonest. I was having probl service EVER again. Nor will I buy any cars from them, (after buying two so far). Their service department (GMC) is dishonest. I was having problems with my 07 Nissan Murano, it had to be towed there for service. After they checked it out, I was told that the alternator and ground cable were bad. I was quoted approximately $1200 to replace the alternator and the cable. I wanted a second opinion so I had a different repair shop come tow the car to their shop. A few hours later I was informed that there was NOTHING wrong with the alternator or cable. They found that the alternator belt had broken off and needed replacement. That was the ONLY thing wrong with the car! Yup, I was about to being ripped off by Koons! $1200 for an alternator belt, WAY TO GO KOONS. Thank God there are still honest mechanics around, people who will not rip you off like Koons in Manassas tried to do to me. If you need service, take your car elsewhere, unless you want to be ripped off! More
by willnotbrippedoff
June 18, 2013
This was, by far, one of the smoothest, easiest new car purchase process we have ever experienced. Everyone we worked with were friendly, patient, and truly professional. In particular, our salesman John purchase process we have ever experienced. Everyone we worked with were friendly, patient, and truly professional. In particular, our salesman John Simmons was most helpful. We would highly recommend Mr. Simmons and Joyce Koons agency to anyone in the market for buying a Honda product. More
by LorenB
June 18, 2013
I would highly recommend Joyce Koons Honda for service because I am treated with respect every time I go in. I like that I can make an appointment online, take my car in, and have the services done prompt because I am treated with respect every time I go in. I like that I can make an appointment online, take my car in, and have the services done promptly. There are service centers that are closer to my house but I choose Joyce Koons for their excellent service. Thank you! More
by fmazza22
Employees Worked With
Chris Shade
June 16, 2013
Love being able to schedule service online and once I arrive to have the work completed, it's normally quick, but also efficient! Everyone is friendly and helpful as well as good service. arrive to have the work completed, it's normally quick, but also efficient! Everyone is friendly and helpful as well as good service. More
by LMS7367
June 13, 2013
Its been a great experience working with this dealership, this has been my second new car purchase in less than 2 years from this dealership and I would definitely recommend this dealership to others. this has been my second new car purchase in less than 2 years from this dealership and I would definitely recommend this dealership to others. More
by SuneelMarthi
Employees Worked With
Ahmed Messaoudi, Peter Stohlman
June 12, 2013
There is good number of car models to select... But i felt it was bid price. Over all the good customer service but finance can come up with more options to the customer. felt it was bid price. Over all the good customer service but finance can come up with more options to the customer. More
by Hemanthkumarselamselam
Employees Worked With
Jim Bencivenga
June 10, 2013
Fast and courteous service. A real value. I made a late appointment to get a new battery installed to replace the original 2007 equipped battery, an got right in. appointment to get a new battery installed to replace the original 2007 equipped battery, an got right in. More
by harleyd44
June 06, 2013
Arkeem Dennis was a very friendly, non-pressuring, knowledgable salesman. He was a very good listener and a great communicator. He explained all of the features of the Honda Accored EX-L very well t knowledgable salesman. He was a very good listener and a great communicator. He explained all of the features of the Honda Accored EX-L very well to me at a level that I could understand. The new computer/electronic features were a little intimidating for me at first, but he explained them very patiently and thoroughly allowing me to try the settings myself. He was very accommodating, meeting with us on our schedule and timeframe. I would definitely recommend Arkeem to anyone who was interested in buying a Honda from Joyce Koons Honda. I hope that Arkeem will still be employed with Joyce Koons Honda when we are ready to buy another Honda. (I want to mention that Joe Carroll was instrumental in setting me up with Arkeem. Joe is a wonderful person to work with on the Service end!) Joyce Koons Honda will always be our go to for great sales and service! More
by glassbl
