Joyce Koons Honda

Its been a great experience working with this dealership, this has been my second new car purchase in less than 2 years from this dealership and I would definitely recommend this dealership to others. this has been my second new car purchase in less than 2 years from this dealership and I would definitely recommend this dealership to others. More

There is good number of car models to select... But i felt it was bid price. Over all the good customer service but finance can come up with more options to the customer. felt it was bid price. Over all the good customer service but finance can come up with more options to the customer. More

Fast and courteous service. A real value. I made a late appointment to get a new battery installed to replace the original 2007 equipped battery, an got right in. appointment to get a new battery installed to replace the original 2007 equipped battery, an got right in. More

Arkeem Dennis was a very friendly, non-pressuring, knowledgable salesman. He was a very good listener and a great communicator. He explained all of the features of the Honda Accored EX-L very well t knowledgable salesman. He was a very good listener and a great communicator. He explained all of the features of the Honda Accored EX-L very well to me at a level that I could understand. The new computer/electronic features were a little intimidating for me at first, but he explained them very patiently and thoroughly allowing me to try the settings myself. He was very accommodating, meeting with us on our schedule and timeframe. I would definitely recommend Arkeem to anyone who was interested in buying a Honda from Joyce Koons Honda. I hope that Arkeem will still be employed with Joyce Koons Honda when we are ready to buy another Honda. (I want to mention that Joe Carroll was instrumental in setting me up with Arkeem. Joe is a wonderful person to work with on the Service end!) Joyce Koons Honda will always be our go to for great sales and service! More

I have always wonderfull experience with this dealer. There service department personnel are very nice and taking care of coustomers. I will always come here. There service department personnel are very nice and taking care of coustomers. I will always come here. More

I brought my new 2012 Fit to Koons to have the software updated for the stability control system. This was a recall item I had just received from Honda. When I made the appointment, the staff were very updated for the stability control system. This was a recall item I had just received from Honda. When I made the appointment, the staff were very pleasant. I arrived at Koon's and Ralph Freese was expecting me. (He said there aren't many orange Fits coming in for service!). He said my Fit was the first Fit recall he had to deal with. As he was not sure how long the software update would take, he asked if I wanted to be taken home or wait. I chose to wait. After a relatively short time in the pleasant waiting room, the update was completed. Ralph had me confirm the update had been completed and gave me a record of the work for my records. He then asked if I wanted to have the Fit washed. At first I said no, and later changed my mind. He seemed amused I changed my mind. I first met Ralph the night I originally bought the Fit, on November 1. I noticed a tire pressure light was on when I was driving home following the purchase. I immediately return. Mr. Freese explained why the light was on, and had the tire pressure immediately checked. I was impressed with the speed with which Mr. Freese dealt with my first experience and my positive experience with this recall has reaffirmed my positive impression of both Mr. Freese and Koon's Honda of Manassas in general. I am looking forward to a long, positive association with Koon's. More

Chris Shade was very professional and did a great job of explaining the different options for the replacement of my transmission. The work was completed quicker than anticipated and even though the total w explaining the different options for the replacement of my transmission. The work was completed quicker than anticipated and even though the total was more than I hoped, the loaner car fees were waived and I have a good warranty. More

Matt Barthold made the normally frustrating and tiresome car buying experience a very positive one for my wife and me. Matt was very patient with us as we took our time making a decision. He guided us throu car buying experience a very positive one for my wife and me. Matt was very patient with us as we took our time making a decision. He guided us through our options without pressure. In the end, he made us an excellent deal on a great car! I highly recommend Joyce Koons Honda and Matt Barthold for your nect car buying experience. Sincerely, Bob McKeag More

I would have given the "quality of work" section a "5" but the car was not detailed as promised once the service was completed. The actual install was done very well. section a "5" but the car was not detailed as promised once the service was completed. The actual install was done very well. More

I had an excellend experience recently with Joyce Koons Honda. My husband was out of town, so when my car wasn't working correctly one day and didn't start the next day, it was very stressful. Roland was Honda. My husband was out of town, so when my car wasn't working correctly one day and didn't start the next day, it was very stressful. Roland was quick to listen, help and work with me. Once my care was towed in, he explained everything thorougly and answered all my questions. The work was completed sooner than I expected and I was very pleased with the outcome and service. I appreciated the quick response and clear description of my car's needs. I felt like Roland and Honda made the stress of the entire experience painless and I'd definitely go back again in the future. More