Joyce Koons Honda

My husband and I met with Ronnie to finalize purchase of our 2010 Honda Accord. Ronnie displayed the utmost professionalism, while making us feel at ease. He worked diligently to get us a good deal, and dis our 2010 Honda Accord. Ronnie displayed the utmost professionalism, while making us feel at ease. He worked diligently to get us a good deal, and displayed a very trusting. We are very grateful to him and thank God that people like him are in your employ. God Bless you Ronnie More

The reason for an OK rating is I am a platinum member which is suppose to get discounts as well as the vehicle is suppose to be washed. When dropping off the vehicle we showed the service writer our pla which is suppose to get discounts as well as the vehicle is suppose to be washed. When dropping off the vehicle we showed the service writer our platinum key chain when we went to pick up the vehicle and pay for the service the price was full price it was not the platinum discounted price. When asking the cashier why it was not the platinum price she stated that it was not written up showing that we are platinum members. When I told the cashier we were platinum members she asked to see the key chain which I told her was in the car they were servicing, she made seem like she was doing me a favor by giving me the discount without seeing the key chain and started to lecture me on the process of dropping of the vehicle. I have to think that my name is in their system as a platinum member so why she had to be rude I do not know. When the vehicle was brought from the back it was not washed, since this was my first service since purchasing the vehicle I hope this was a one time event if not I will consider if the money spent for platinum membership was worth it and if taking the vehicle back to this dealer is the right thing to do. More

My wife and I leased a 2013 Pilot this past weekend. It was our second lease from Joyce Koons Honda as we traded in our 2010 Odyssey. We are extremely satisfied with Joyce Koons customer service including was our second lease from Joyce Koons Honda as we traded in our 2010 Odyssey. We are extremely satisfied with Joyce Koons customer service including the sales and service departments. Regarding our purchase of the Pilot this weekend, Dipak Regmi provided outstanding customer service. I am the first to admit that I can be a "demanding" customer. Dipak was always pleasant, polite, knowledgable, and supportive of our needs. We visited other Honda dealerships in the area but none of them matched up to the service we received from Joyce Koons. We will be recommending Joyce Koons to our family and friends, and we will be a return customer mainly due to outstanding professionals like Dipak Regmi. More

I was able yo make and keep an appointment and so my time was very efficiently spend there. Thew hand off from Tony to Ralph was flawless. They only did what was necessary at 30k miles and kept the cost affo was very efficiently spend there. Thew hand off from Tony to Ralph was flawless. They only did what was necessary at 30k miles and kept the cost affordable. I love my Honda and everything about Koon's. Great job! More

I forgot to bring my coupons with me. When I called the next day, Joe was so nice and gave me credit for the coupons. This was really great, and unexpected. Thank you! I will definitely be bringing my next day, Joe was so nice and gave me credit for the coupons. This was really great, and unexpected. Thank you! I will definitely be bringing my car back to Koons Honda. More

As I have encountered on all of my previous visits to this firm's service dept., I recieved excellant service from a truly friendly staff. I highly recommend this car dealership's service dept. this firm's service dept., I recieved excellant service from a truly friendly staff. I highly recommend this car dealership's service dept. More

In terms of a buying experience I felt I was treated fairly and paid a fair price for the vehicle. In terms of the vehicle I purchased (Accord V6) I am extremely satisfied. I love the standard feature fairly and paid a fair price for the vehicle. In terms of the vehicle I purchased (Accord V6) I am extremely satisfied. I love the standard features in the car. It handles well and gets excellent gas mileage. More

Everyone was most friendly and helpful. They had answers to all my questions about the vehicle. The entire process went smoothly and didn't take very long. to all my questions about the vehicle. The entire process went smoothly and didn't take very long. More

I actually enjoyed my time at the Honda service department. While waiting for my vehicle I was able to relax in the lounge, catch up on the news on tv and enjoy a cup of tea. The service was quick, department. While waiting for my vehicle I was able to relax in the lounge, catch up on the news on tv and enjoy a cup of tea. The service was quick, the costs and concerns all explained thoroughly and I never felt pressured to spend more than I had anticipated for my basic oil change. The bonus was having my car washed before I left! Great experience. More

Leased new Honda Odyssey on 02/06/13. Was very pleased with the quality of service and customer satisfaction priority attitude provided by in specific 2 of the employees dealt with - Arkeem Dennis and Pet with the quality of service and customer satisfaction priority attitude provided by in specific 2 of the employees dealt with - Arkeem Dennis and Peter Stohlman. Both of them were extremely professional, customer caring and went above and beyond to get our business and ensure our happiness. We are Honda car owner for over 18 years now. This was the first time that we used this dealership. So far we were using Fairfax Honda for all of our automobile needs and from last several years we were going through so unpleasant experience with them that I had to call the corporate to express my concerns about the delaership and were almost at a point of considering purchase of different brand car. Our experience with Arkeem and Peter has revitalized our trust and loyalty to honda and is definitely attributed to the excellence of service provided by Arkeem and Peter. Thanks to both of them and koons honda is lucky to have employees like them. More