Joyce Koons Honda

I can always expect to receive the best service when it's done at Koons by a team of employees that have been trained specifically for my brand of car, whether it's an annual safety inspection or a full day done at Koons by a team of employees that have been trained specifically for my brand of car, whether it's an annual safety inspection or a full day of work. Over the 10 year life of my car I have come to depend on this quality of service that keeps my car going, and I have never been disappointed. More

This is my third vehicle from this dealership and I am very happy with the service and competitive pricing I have received each time. The service is always fast, courteous, thorough and reliable. They h very happy with the service and competitive pricing I have received each time. The service is always fast, courteous, thorough and reliable. They have the best internet division I have experienced and I would definitely recommend using this dealership to anyone. More

In 2008, I purchased a Convertible in Fredericksburg, VA. (Another brand, that was not familiar to me) I had owned 3 Honda's ALL lasting 250k+ miles previously. I had never before had a car payment in my LIF (Another brand, that was not familiar to me) I had owned 3 Honda's ALL lasting 250k+ miles previously. I had never before had a car payment in my LIFE, but I foolishly went with Chrysler (Yes, I know hard to believe at 34 years of age, and WHAT WAS I THINKING?) Had it not been for that purchase, it would have meant that I never was in the situation I was in, which led me to this past week to Koons and this post. In the end, it was a lesson that taught me that despite my first experience in a dealership; people do have integrity, are honest, and in this case ACTUALLY CARE about customers! Koons turned things around for me. We were immediately greeted by Gary Johnson who was friendly, and exceptionally knowledgeable. He let us look, answered our questions and didn't try to push us into some car we didn't like. Our list was tough, trust me, I had looked before coming to Koons! (wanted a V6 with low mileage newer Accord) The other thing honestly that struck me was the fact that while my fiance and I were there, nearly every call and person that came in was looking for him. 1 or 2 yeah, I can count that as a "given". However there were numerous calls & walk-in's which made me take notice. We didn't find anything that night but I did give him our ph #'s. Honestly, being admittedly a little jaded I really thought we probably wouldn't hear from him again. I was so wrong! Not only did he e-mail me thanking us for coming in, he called me later to tell us he had found us some options. I was shocked! Not only did he listen to us, he HEARD US. He found us the car we wanted (and then some) We were offered coffee by the receptionist (fresh pot- wish I had caught her name) while we were working things out. WOW! We felt like the Trumps! We were greeted by Sheila in Guest Services who was friendly, and frankly taught me things I didn't know about paint and undercoating and protection. (I'm a nerd so I appreciated this knowledge. I had never heard of a Brine road treatment before, and had no clue) Again, NOT IN THE LEAST pushy or abrasive or "I think you should because";. She just came off as an honest woman whose knowledge and experience in the business and industry I found valuable and interesting. Really, really great. We actually bumped into Ronnie as my fiance and I were talking outside. Now, I must tell you, I have worked as a Financial Analyst for the Feds for 12 yrs. I had already obtained financing prior to even coming there to even look. He was absolutely charming, not pushy, and honestly in my opinion just hands down funny! Personally speaking I know from experience that you have to have a sense of humor when you crunch numbers all day -otherwise you would just go insane! I got the bumper to bumper warranty, and even went with them to Finance. GREAT DEAL! Bottom line, when you walk into Koons of Manassas you get PERSONAL service, no "press 1", and no wait times. Instead, you get coffee, a friendly smile, funny personal stories, NO PUSHY backroom "well this is an investment, and therefore you should" sales tactics. I have already posted pics on my FB page of our new car, and told my friends that despite my initial criticisms of dealerships in general, that Koons was the way to go. THAT IS SAYING SOMETHING! More

My wife and I are very pleased with our experince in the purchase of our first new Honda. We woild recommend John Simmions/Koons to our friends. purchase of our first new Honda. We woild recommend John Simmions/Koons to our friends. More

I recommend Koons Honda. My purchasing experience was very easy, comfortable and friendly. The entire team did an outstanding job. Isaiah was professional and extremely knowledgeable and offered me a goo very easy, comfortable and friendly. The entire team did an outstanding job. Isaiah was professional and extremely knowledgeable and offered me a good deal from the start. This was my second honda purchase, I was not disappointed. If your looking to buy Honda do not hesitate to work with the Koons team. More

This is my fifth Honda and three were from this Koons dealership in Manassas. I have to say that each experience was pleasant, however, Mr. Townsend was phenomenal. He wasn't pushy but rather patient, c dealership in Manassas. I have to say that each experience was pleasant, however, Mr. Townsend was phenomenal. He wasn't pushy but rather patient, calm, listened to what I wanted and delivered! He allowed me to take as much time as I needed to make my decision. He also didn't play any games and was honest, a rare quality in a salesman. I told him what I wanted and he gave me exactly that. I know I'll be back and hopefully he's there to sell me my next car. More

I recently purchased my 3rd Honda Accord from Koons. I had done a lot of research on the Honda website, and had done a lot of my negotiations on the internet prior to my purchase. While she wasn't involv had done a lot of research on the Honda website, and had done a lot of my negotiations on the internet prior to my purchase. While she wasn't involved in that process, Vanessa Paz was "assigned" to me when I walked in the dealership and I'm very glad she was. Vanessa was helpful, attentive, patient, and cheerful (though I'm sure I drove her crazy with all my questions). There were some glitches in the process that Vanessa handled professionally (they weren't her fault) and even though it took a lot longer than I had thought that it would, overall it was a positive experience. I love my car! More

I think my overall experience with Koons Honda is good. Kelly Dutton is a very nice and professional guy.He is always willing to help his customers as best as possible, the last time i dropped off my CRV, Kelly Dutton is a very nice and professional guy.He is always willing to help his customers as best as possible, the last time i dropped off my CRV, I have some errands to do, he was nice to let me use a loaner car. I will recommend him to any friends or family. More

I left my car with Koons for a State inspection and an oil change. They called me within the hour to tell me the results of the free all-points inspection they told me they would do as part of the service oil change. They called me within the hour to tell me the results of the free all-points inspection they told me they would do as part of the service. The items they described as needing attention were in fact due for maintenance. I took some of their recommendations (tire rotation and alignment and coolant flush) and declined others for now. The car rides better than before. The price was reasonable. Service was fast and friendly. I have been a client for years on and off, but things seem much improved lately. I will definitely keep going. More

I had a great experience buying a new Honda Accord at Joyce Koons Honda. The sales team was knowledgeable and friendly and patient in answering my questions and accommodating me. Their prices where th Joyce Koons Honda. The sales team was knowledgeable and friendly and patient in answering my questions and accommodating me. Their prices where the best in the area. This is a dealership that seeks total customer satisfaction. It was a very comfortable experience. Sales Consultant Eric Serrano made the whole 3 hr experience as smooth as possible which actually showed the high level of professionalism practiced at this facility. I highly recommend this dealer ship for the purchase of my next Honda vehicle. More