Joyce Koons Honda

I have taken my 2003 Honda Civic to this dealer for service numerous times for regular maintenance, as well as repairs of different issues, and my experience exceeds expectations every time. The servic service numerous times for regular maintenance, as well as repairs of different issues, and my experience exceeds expectations every time. The service staff is very friendly and courteous, and Chris Shade is wonderful in explaining all that needs to be done. On two occasions Chris took me to the repair shop to show me what exactly needed to be fixed on my car, while it was elevated to be repaired. He explained with great patience why they recommend the specific repair, when I should take care of it, and what the implications are should I wait. There were no scare tactics, no pressure to have something done right away, just great care to explain the significance of everything that needed to be fixed. A friend recommended this service facility 3 years ago, and I have recommended it to friends and family many times since then. I will continue to return for any future service needs. More

I was very pleased with the customer service. John was not pushy and was very understanding of our families needs. He worked with us to get the price we needed and was very genuine. I would go back for an not pushy and was very understanding of our families needs. He worked with us to get the price we needed and was very genuine. I would go back for another vehicle if and when the time presents itself. I would also recommend John Simmons to any of my friends. Job well done. More

Love coming to Koons Honda service department in Manassas. They are quick and efficient and always provide good advice on keeping my 2000 Honda Accord running smoothly. This time I only needed a S Manassas. They are quick and efficient and always provide good advice on keeping my 2000 Honda Accord running smoothly. This time I only needed a State Inspection, but regardless of major or minor repairs, they are always there for you. You can depend on their staff making you feel like a person instead of a number and providing the best quality service. More

We were in and out in 3 hours! Awesome pre-visit prep, was ready for us when we got there, didn't try to sell me something I didn't want. Had what I wanted in stock and ready to go. Friendly, helpful, k was ready for us when we got there, didn't try to sell me something I didn't want. Had what I wanted in stock and ready to go. Friendly, helpful, knowledgeable. Great attention to detail, great one on one attention....WORTH THE DRIVE FROM GAITHERSBURG. Easiest car buying process I've had in 20 years. Will buy here again! More

My HOnda 2003 Element was purchased here and when I had it serviced here, I was always pleased. When I needed a Catalytic converter, I went with the cheaper price at another service company and it only lst it serviced here, I was always pleased. When I needed a Catalytic converter, I went with the cheaper price at another service company and it only lsted 2 years. Lesson learned: for major repairs go the the dealer for quality! Joe Carroll always been very helpful and goes beyond the call of duty to help me keep my car in good shape. I am not clonwing around when I say: THANK YOU SO MUCH FOR YOUR GOOD SERVICE! Carol "Bingo the Clown" Collins More

This was the worst experience in my life dealing with a dealership that is disrespectful to customer. The sale mangers Eddy try to use tactics to embrace the customer in front of others by using loud and e dealership that is disrespectful to customer. The sale mangers Eddy try to use tactics to embrace the customer in front of others by using loud and embracing remarks. I made him an offer over the telephone and he asked me to come in to close the paperwork. Upon arrival he treated me with disrespect and tries to embrace me and told me the price that I am offering is ridicules. However, it was the same price that I have already told him over the phone and he insisted me to come in and close the deal. I am surprised that he has been working as a sales manager at this dealership. I would not recommend this dealership since they don’t know how to treat customer with respect. I went to this dealership thinking it is somehow related to Koons Toyota of Tyson’s corner. I purchased my last two cars from Koons TOYOTA of Tyson’s corners and have been very happy with that dealership. I will take my business back to the same dealership who knows how to treat the customer right. More

I truly appreciate the professionalism and honesty in working with the Koons employees. My work was completed in a very timely manner. The friendly atmosphere was wonderful. working with the Koons employees. My work was completed in a very timely manner. The friendly atmosphere was wonderful. More

My wife and I recently bought a used Honda Odyssey. My wife dropped the van off around lunch time and your shuttle dropped her of at her office. Prior to leaving the dealership she asked our assigned ser wife dropped the van off around lunch time and your shuttle dropped her of at her office. Prior to leaving the dealership she asked our assigned service associate when the van would be done (getting the under carriage weatherized and the paint and interior treated). She was told three hours or so. When my wife was dropped off by the shuttle she was advised by the driver that he would be off duty at 5:pm (?). 5pm approached and I was at home getting dinner squared away (had the grill lit and a stove simmering) and my wife calls me, "I can't get a hold of the service center guy or get picked up by the shuttle. Can you come and get me?" The timing was bad. Oh well. A quick teaching lesson in culinary arts to a 17 year old and then I am on my way to get my wife and run her to the service center. The van is done and another service associate gets her on the road in the van. I have to say... Nice job on the paint. Great job on getting the van done! Dispite the trouble with the pick-up and lack of contact on progress with the job, we are extremely happy with this vehicle. The purchase experience with sales and finance was exceptional. Thankyou. You guys provide a great and dedicated service. I have no doubt that the service department will be exceptional next time. OD Dearborn More

I bought my Honda Accord at Koons 10 years ago and have had all my corrective and preventive maintenance done there. I want to know that the work done on my car is done correctly, by an auto technician th had all my corrective and preventive maintenance done there. I want to know that the work done on my car is done correctly, by an auto technician that knows Honda, and my experience has been nothing but great every time. More