Joyce Koons Honda

The process started with an on-line appointment which was very simply to complete, then on to the service department where the service writer (Robert Minir) met me and reviewed my request and then explained very simply to complete, then on to the service department where the service writer (Robert Minir) met me and reviewed my request and then explained in detail what would occur and how long it would take to complete. Once the service was completed, Robert called to tell me my vehicle was ready to be picked up. More

Definitely by far the best customer service I have ever endured with a dealership, and I have worked with many. Spoke with Alex Sandoval on the phone as the first point of contact and he was courteous, hel endured with a dealership, and I have worked with many. Spoke with Alex Sandoval on the phone as the first point of contact and he was courteous, helpful and even went out to the lot to check and make sure the car I was looking at was still on the lot. I had very demanding criteria to meet for financing and he took it head on. I left that night without the car but also with the confidence that he was doing everything possible to put me in the car. They kept in constant contact with me throughout the whole thing for the next 6 days. I got at least one sometimes two calls each day updating me on the status. Patrick was my point of contact for the financing. Very nice gentleman who didn't once get frustrated with me calling to ask questions or get clarity on what I had been told. In the end I was able to get the car I so badly wanted. Alex was even kind enough to help me transfer the stuff from my old car to my new car and I drove off the lot a very happy customer. The customer service at Joyce Koons is beyond exemplary. I had my son with me at both visits to the dealership and they were welcoming, entertaining and made the process much easier having a toddler in tow. I would recommend them to anyone. My parents have been using them for years and now they have a lifelong customer of me as well. If you’re looking for a car and want to feel taken care of, definitely go and see Alex! More

From the purchase of my car and through the six years of servicing, I have always been satisfied and when any problems come up, the Honda people listen and take care to see it is corrected in a timely fashi servicing, I have always been satisfied and when any problems come up, the Honda people listen and take care to see it is corrected in a timely fashion. I trust them and that means a lot in knowing I have a safe car to operate. More

I have been taking my two Honda's to Koons Honda for service for over ten years and I have been extremely satisfied with their service. All the work that needs to be done is done correctly and to my sat service for over ten years and I have been extremely satisfied with their service. All the work that needs to be done is done correctly and to my satisfaction. Mike Clancy and Joe Carroll are professionals and handle my cars every needs expertly. More

Work is always done right the first time. I've never had to return because of poor quality of workmanship. And Tony Pekich is always friendly, courteous, and supplies promotional discounts wihout my needing to return because of poor quality of workmanship. And Tony Pekich is always friendly, courteous, and supplies promotional discounts wihout my needing to. More

My recent visit to Joyce Koons service center to have my flat tire replaced was done quickly and Kelly was prompt in calling me to let me know when my tire arrived and could be replaced. The few times I flat tire replaced was done quickly and Kelly was prompt in calling me to let me know when my tire arrived and could be replaced. The few times I have taken my 2009 Honda in for service, I never had trouble making an appointment and the work was done quickly and correctly. I even received free car washes with every service if I wanted it. I would highly recommend the Service Dept. More

Actually took the car to Koons by mistake. Had an appointment at another dealer (with a coupon for a free oil service) but went to Koons out of habit. They were very understanding, got the car in for appointment at another dealer (with a coupon for a free oil service) but went to Koons out of habit. They were very understanding, got the car in for the service, and even accepted the other dealer's coupon. Been going to Koons Honda Service for 10+ years and they have always been great. More

Needed to get my Honda CRV in shape for the winter--Joe was a big help in working out the best options and a great price! My big concern were tires--but we worked thru that without a hitch! My Honda runs was a big help in working out the best options and a great price! My big concern were tires--but we worked thru that without a hitch! My Honda runs great--the other morning it was 17 degrees and it fired up without a hitch! Thanks for the help and coffee--go see Joe to get your Honda in shape!! More

My accord Hybrid battery went bad. It was no longer under warranty but Honda covered half the cost. (it was still a lot of money). warranty but Honda covered half the cost. (it was still a lot of money). More

Went into Koons because a couple of my friends have bought there cars from there and said that I would get a good price for my car on a trade in on a mini van. We found a 2010 Town & Country that was p bought there cars from there and said that I would get a good price for my car on a trade in on a mini van. We found a 2010 Town & Country that was priced within our budget. We worked with Isaiah and told him that we were on a TIGHT budget and only could afford a certain amount per month and NEEDED to stay AT or BELOW that amount. We were able to get the mini van(with some back and forth with the Finance Mgr)for what we could afford. Salesman was GREAT, just had to "stick to my guns" when it came to the price per month finance manager. More