Joyce Koons Honda

Each time I have my oil changed or visit the service department for other services, all of the people I contact are very friendly and willing to explain what is wrong with my car or what preventative ca department for other services, all of the people I contact are very friendly and willing to explain what is wrong with my car or what preventative care is necessary. I will continue coming to Honda for all my car needs. Adele M. Stamper More

The service department explained to me the repair and the check engine code and made me aware of any future potential problems. The service department has great people to work with which in my experience hav check engine code and made me aware of any future potential problems. The service department has great people to work with which in my experience have always listened to me. Great people who get the job done always right. Thank you. More

I was told by the service consultant that the front heat shield on the catalytic converter was bad. When I asked if replacing it was required (as the car is a 2003 Accord with over 160,000 miles on it) he shield on the catalytic converter was bad. When I asked if replacing it was required (as the car is a 2003 Accord with over 160,000 miles on it) he replied yes. I again asked if the service was necessary based on the age of the car, the mileage, and the problem, he said he would consult with the service technician. After consulting with the service technician he stated it was not necessary to replace the heat shield. It bothers me that the service consultant would tell me that replacing the heat shield is required ($425 to do so), and later finding out after asking why, it is explained it isn't. More

I purchased my 2010 Odyssey from a neighboring dealership back in October of 2010. I brought it back in for a few issues, but didn't have my questions answered to my satisfaction. A couple of months later, back in October of 2010. I brought it back in for a few issues, but didn't have my questions answered to my satisfaction. A couple of months later, I called Mr. Swarthout, explained my dilemma, and faxed him a letter stating the issues. He promised to research it and get back to me. Mr. Joe Carroll called me two days later. I brought the vehicle in, he gave it a once-over, explained everything to my satisfaction, and had me back on the road in less than a day. I will definitely be returning to Koons for all of my service needs. More

As usual, Bob Miner takes care of my wife's 2009 Honda Accord as well as my 2006 Honda Pilot in a professional, friendly manner.We never have to worry about maintenance issues because Bob reviews our past Accord as well as my 2006 Honda Pilot in a professional, friendly manner.We never have to worry about maintenance issues because Bob reviews our past maintenance records as well as the opinions of his technicians and gives us options along with his recommendations as to what needs to be done.Thank you HONDA. Sincerely, Craig a. Radcliff More

We visited 2 dealerships in the NoVA area and communicated with another 6 or more on line and via phone for this purchase. When we met Theo at Koons Honda in Manassas we only had 45 minutes (8 w communicated with another 6 or more on line and via phone for this purchase. When we met Theo at Koons Honda in Manassas we only had 45 minutes (8 week old at the in-laws would get hungry) and told Theo he had 40 minutes to convince us the Odyssey was the best possible choice for us. Theo was awesome. He walked quickly, he took decisions that other sales people had to "talk to [their] manager" about. (I hate that crap where salesmen always have to talk to their manager. Take a freaking decision and own the responsibility, dang it! Don't waste my time.) To make a long story longer, Theo didn't try to keep us longer than we had time for, didn't take phone calls, got us a quote on our trade in (though we opted to sell privately), brought out an Odyssey of the same model we were interested in (not the maxed out Touring version), answered every question...and did it all in 30 minutes! After the other dealers in town and on line, we decided to buy from Theo though the Koons Honda price was $600 more than we could have gotten elsewhere. We appreciated Theo's honesty, diligence and attention to detail. To address the ratings above: I gave 4's for Friendliness and Overall experience not because of anything Theo did/didn't do. Theo was friendly enough, but he recognized we weren't there to make a life-long buddy; we were their to buy a car. Other's we dealt with had a bit more of the fake shmooze feel that I don't look forward to. Also, the paperwork process could have been quicker. It still took me almost two hours to get out of the dealership even though I called ahead to inform the dealer I was coming to buy the car. I spent much of those two hours waiting for this person or that to come talk to me about different things. Come on, folks. Let's be more efficient. More

I had a great experience at Koons Honda because of the professionalism and care that the employees demonstrated in dealing with me. The employees were honest and helpful in dealing with my questions and professionalism and care that the employees demonstrated in dealing with me. The employees were honest and helpful in dealing with my questions and gave me the best customer service. The service was timely and the car was ready to go when they told me. More

I have been taking my car to Koons for service since 2003. Everytime the service staff has been excellent. They have displayed the highest degree of professionalism. My last visit was the most reward 2003. Everytime the service staff has been excellent. They have displayed the highest degree of professionalism. My last visit was the most rewarding. The staff provided me with a loaner because they needed to order a part for my car. They did not want me stranded with my own vehicle. They kept me up to date on the car's progress. More

Brought in our 2004 CRV for its 90,000 mile service. After discounts the bill was $1100+, we had signed up for your "Customer Service Platinum" program. Is that good for you, or me? They also perferate After discounts the bill was $1100+, we had signed up for your "Customer Service Platinum" program. Is that good for you, or me? They also perferated a CV Boot that had to be fixed the next week because you were out of stock of the part. We have purchased one Olds, and two Hondas from you over the years. More

My Service Advisor was very helpful and honest. He gave me a total breakdown of what needs to be done on my vehicle to keep it in top condition. The work performed on my vehicle and the service I experienc me a total breakdown of what needs to be done on my vehicle to keep it in top condition. The work performed on my vehicle and the service I experienced exceeded my expectation. I wish all dealerships were like Koons Honda of Manassas. More