Joyce Koons Honda

This was the first time I used the online appointment. I arrived and the check-in went smoothly. I indicated I thought I needed one thing but when checking records the rep indicated another and suggested I arrived and the check-in went smoothly. I indicated I thought I needed one thing but when checking records the rep indicated another and suggested I do was was indicated. This actually saved me money which I greatly appreciated. The service was done superbly and my car was washed and ready for pickup in a reasonable amount of time. Experience AAAAA++++ More

Koons Honda was awesome. Tony The service rep was excellent. He was easy to get in touch with and kept me up to date on the progress of the repair. I will definitely go to cons Honda again to get my excellent. He was easy to get in touch with and kept me up to date on the progress of the repair. I will definitely go to cons Honda again to get my Honda odyssey serviced in the future. ............. More

Had a wonderul experience with the entire team at Koons Honda. We had leased our Accord and CRV there. James Lavender, the Sales Manager, is knowledgeable, courteous and extremely professional. We worke Honda. We had leased our Accord and CRV there. James Lavender, the Sales Manager, is knowledgeable, courteous and extremely professional. We worked with Doug Yun our Sales Associate. Doug explained the car's features, reviewed the manuals and other information with us - we were very pleased with the time he and everyone else took with us to make us comfortable. James and his team know the value of the customer experience. Absolutely recommend!! More

We called ahead and spoke to Kristen and she recognized my voice and knew which of our vehicles needed service when I told her it was my wife's car. Upon our arrival Kristen greeted us with a friendly smi my voice and knew which of our vehicles needed service when I told her it was my wife's car. Upon our arrival Kristen greeted us with a friendly smile and a warm welcome. She efficiently handled our service write up and had us on our way in a minimum of time. She called us when our vehicle service was complete as she said she would and asked if we wanted the complimentary car wash, which we took advantage of. The cashier was friendly and efficiently processed the checkout of the invoice for service. She asked if we wanted a complimentary car wash, which we declined as Kristen had already taken care of it. The porter had our car waiting for us when we got to the service lanes. Overall it was and has always been a very good experience having our vehicles serviced at Koons. More

My experience with this Koons service department has always been very good. I rated everything great because I like knowing that you know my car. I bring my car in for EVERYTHING and you do not disapp always been very good. I rated everything great because I like knowing that you know my car. I bring my car in for EVERYTHING and you do not disappoint. Your coupons help a whole lot, especially in this economy. On my last visit I needed the 150,000 mile service. In addition, I had a busted caliber. Geez, when it rains it pours. You fixed my car quickly (as usual), and it is back to running great. I checked ok on the price because it was quite a big bill. Your oil changes are comparable to others. Your regular maintenance service is a bit pricey to me, but I haven't comparison shopped. I am comfortable with my Koons service department, even if the regular maintenance prices are a bit high. More

My wife brought the car in for state inspection. We had an issue with our Odyssey as well, my wife asked Kristen about it. Kristen immediately knew what the issue was, and even informed us that we had a Ho an issue with our Odyssey as well, my wife asked Kristen about it. Kristen immediately knew what the issue was, and even informed us that we had a Honda Care extended warranty that would cover the issue. I didn't realize that my Honda care warranty would cover an item like this (power steering pump needed replacing.) My wife was given a rental car on the spot, and we didn't have to return until the next day. The entire cost was covered by the extended warranty, and the service was great. More

The experience was great. I got the car for a fair price. Everything was explained every step of the way. Ernest was knoweledgable about the car and very helpful even post sale. Tim, the finance ma price. Everything was explained every step of the way. Ernest was knoweledgable about the car and very helpful even post sale. Tim, the finance manager (the guy who did all the paperwork) was fantastic!!! He was super efficient and got everything wrapped up in no time. There were times when I actually though he had three hands he was getting through things so quickly! I am currently working through a few issues with the car (some cosmetic issues that need to be corrected) and everone is being very helpful and cooperative. My wife and I have been Koons of Manassas customers sonce 2008. This is our second purchase and we absolutely love the dealership. Keep up the good work! More

This was such a positive experience. I contacted James via email, after a disappointing experience at another dealership, and he just went above and beyond my expectations. He gave me the right price, wa via email, after a disappointing experience at another dealership, and he just went above and beyond my expectations. He gave me the right price, was very helpful and even got the car in the color I wanted. When we showed up to purchase the car, everything went smoothly, he and Doug were so nice and helpful and we were so excited to walk out the door with a new car that night. Everything was great! More

I always take the opportunity to write in because I truly have never experienced a dealership that seems to truly care about their customers as Koons does. Kristen has been taking care of me for years and a have never experienced a dealership that seems to truly care about their customers as Koons does. Kristen has been taking care of me for years and always has a warm, friendly smile and goes above and beyond to handle my needs and ensure that I am 100% satisfied. The techs appear to be equally concerned and both Kristen and your technicians clearly explain any issues found, let you see what they are referring to while your vehicle is lifted and resolve the issues without delay. I have purchased tweo vehicles from Koons and have been coming here for over 3 years since our move from PA. There is no where else I would ever consider going as long as Kristen remains at Koons. You have a fantastic young lady working for you who gives it her all to ensure the ultimate experience in customer service and satisfaction. She needs to know how I feel and that what she does is making a difference in peoples lives especially in this day and age of apathy and uncaring! More

Mr. Michael Herrera and James (Sales Manager) were absolutely awesome; true professionals. They exceeded all of my expectations and I will definitely continue to conduct business with Koons of Manass absolutely awesome; true professionals. They exceeded all of my expectations and I will definitely continue to conduct business with Koons of Manassas even though I reside in Dumfries. I have visited other dealers and the professionalism is just not there as well as the friendliness of management. Keep up the great work.... More