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Joyce Koons Honda
Manassas, VA
2,956 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,956 Reviews of Joyce Koons Honda
March 17, 2011
Having an automobile service at Koons is never a painful experience as it is in other shops and dealerships. Although it is always difficult to spend money on car repairs, one at least understands the diagn experience as it is in other shops and dealerships. Although it is always difficult to spend money on car repairs, one at least understands the diagnoses of problems at Koons. One can also be certain that the work, barring something unusual, will have been done right the first time. More
by stuartrnelson
Employees Worked With
Joe Carroll
Helpful March 17, 2011
Best car buying experience! From the car salesman Charles to the manager James. I was given a good deal on a brand new Honda civic. I was originally in the market for a used vehicle and when they d Charles to the manager James. I was given a good deal on a brand new Honda civic. I was originally in the market for a used vehicle and when they didn't have it they searched for it for me. But in the end the deal I got on a new one was better for me. More
by Carpenterbm
Employees Worked With
Charles Carlson
March 16, 2011
My car inspection was estimated to take 1 hour. I told the service rep that I was waiting but was going to McD's and would be back before the hour. I had my 18 month old with me. I returned in 30 minutes the service rep that I was waiting but was going to McD's and would be back before the hour. I had my 18 month old with me. I returned in 30 minutes and continued to wait around for another hour before asking the cashier to check on my car. My toddler was starting to melt down by that time. Turned out that my car had been finished a few minutes before I returned from McD's yet the service rep never came to look for me again. I was very disappointed that I wasted an hour sitting in the dealership with a toddler when my car had already been completed. I just feel like someone should have followed up with a page or phone call shortly after not locating me. I would expect the service rep to have seen me chasing the toddler around during that time and maybe recall that my car was done. Guess not. The only reason I continue to drive to Manassas for my service is because the customer service was good. The only good thing about this experience was I had a coupon for a free inspection. More
by nrpolisensky
Employees Worked With
Don't know
March 16, 2011
I love coming to this dealership for service. I make my appointment online and arrive. They are ready for me and they get me in and out quickly. This particular visit I had a coupon for a free safety ins appointment online and arrive. They are ready for me and they get me in and out quickly. This particular visit I had a coupon for a free safety inspection. What's their to complain about? Love it. Highly recommend this place. More
by debshopn02
Employees Worked With
dont know
March 16, 2011
Let me say that this was a fantastic experience. Koons handled everything. They matched my lowest price and got me the car I wanted. They also took care of my trade and gave me a competitive price. The handled everything. They matched my lowest price and got me the car I wanted. They also took care of my trade and gave me a competitive price. The Car (Honda Civic EX), the warranty (5/100,000), the documentation (no headaches, they took care of it all), and the people (worked hard to answer all my questions), made the Koon's experience a great experience. Steve Berger and Theo made it easy for me to stay at Koon's. 5 stars and a big thumbs up. Based on the sales experience, I can only look forward to the service experience (which I don't expect to see for years: It is a Honda!) Thanks again, and I look forward to using Koon's for my next Honda purchase. More
by jpwashdc
Employees Worked With
Steve Berger and Theo Jones
March 14, 2011
Every time I take my Honda Fit in for scheduled service, the service is great. The online reservation system is very user friendly, they offer coupons for service and the staff is friendly and knowledgeabl the service is great. The online reservation system is very user friendly, they offer coupons for service and the staff is friendly and knowledgeable. They always deliver as promised and offer a free car wash. More
by ram2254
Employees Worked With
Service Staff
March 12, 2011
The most painless process I have experienced yet when buying a car, new or used. The salesman, Kim, was knowledgeable about any vehicle on the lot. He was willing to answer any questions, when I went bac buying a car, new or used. The salesman, Kim, was knowledgeable about any vehicle on the lot. He was willing to answer any questions, when I went back a few days later to look more thoroughly and test drive the vehicle he remembered who I was and what vehicle I was interested in without my needing to ask. More
by urptis
Employees Worked With
Kim Thompson
March 10, 2011
We have purchased multiple Hondas from Koons over the years. Service keeps us coming back to the dealership over the years. A 90K service on my Accord, plus state inspections, plus needed brake servi years. Service keeps us coming back to the dealership over the years. A 90K service on my Accord, plus state inspections, plus needed brake service, plus a problem with the cruise control - all suggested major pain in the wallet! I have found over the years that at Koons Honda I am working with a TEAM of which the Koons staff includes me as a member. Yes, I have a great service advisor. However, from the time I turn my keys over to a driver through the time I checkout to finally having a driver returning my keys - I am treated with a friendly smile, courteous explanations, and every attempt possible to save me money! Everyone conveys an enjoyment of working at Koons Honda and with each other! One cannot ask for more than that!!! Bob and the technician found that Honda Care would cover the cost of the throttle body issue which caused the cruise control to fail. Bob and Kristen found additional discounts which I could use. Talk about Customer Centered approach! They truly work together as a team! THIS IS THE NORM THAT I KNOW THAT I CAN EXPECT! More
by RLStites
Employees Worked With
Bob, Kristen, and others
March 09, 2011
I have used this dealership for ten years; have always found them to be fair and honest. The waiting room is comfortable with wifi. It helps that Honda's are amazing cars to begin with. Mantenance is alw found them to be fair and honest. The waiting room is comfortable with wifi. It helps that Honda's are amazing cars to begin with. Mantenance is always done within the timeframes I was told up front. Someone always goes over with me what needs to be done, what was done, and answers my questions to my satisfaction. More
by jharri
Employees Worked With
Chris Shade and A. Manno
March 07, 2011
Working with Brad is always a pleasure, I bought my Odysee at Koons and have had it serviced there since. I will not take it anywere but Koons for service. Brad always takes care of letting me know wha Odysee at Koons and have had it serviced there since. I will not take it anywere but Koons for service. Brad always takes care of letting me know what services are required, I don't even have to track any of that. V/R, Jeff More
by Jeffrery.Schrank
Employees Worked With
Brad Burch
