Joyce Koons Honda

I made an appointment for Sunday, May 15th at 11:30 am to have my oil changed and my engine light checked because it was on. I was told it would be about an hour and they would let me know about the engine l have my oil changed and my engine light checked because it was on. I was told it would be about an hour and they would let me know about the engine light. After waiting for 2 hours I went up to Matt Evans and asked the status of my car. His response was "I was just coming to talk to you". He explained the work I needed to have completed and indicated it would be about an hour. At 3:30 my car was ready. I have given the my rating of 3 because no one came and said anything to me in reference to my car for two hours. I have been a customer of the dealership ever since I purchased my car there. Joe Carroll is usually my service guy and unfortunately he was not working that weekend. I understand service is busy but communicating with customers is important. More

We always drive the distance to take our two Hondas [both 2006s] to Koons Honda because of their service and attention to detail. And most importantly, we are able to trust them--both their judgment and the 2006s] to Koons Honda because of their service and attention to detail. And most importantly, we are able to trust them--both their judgment and their experience. I like the fact that they do print-outs to help explain my car's service status, relative to various categories. Since I handle all of our family vehicle maintenances, both preventive [often] and crisis maintenance [seldom], I must have someone reliable with whom to interact. Bob Miner is our Service Rep, and his boss is Mike Clancy. I have found both of them to not only be genuinely helpful, but very communicative and approachable. [They have never made me feel that I was asking a dumb question, even when I thought that my question could have been borderline.] The Service Department seems to work well together. Having knowledgeable, caring individuals at the forefront sets Koons Honda apart from its professional peers, competitively speaking. Having management's obvious support for these efforts serves to set the operation apart from any other regional dealership in its category. It's always a pleasure to do business with Koons Honda. Their telephone services, online contact, promotional mailers, and smiles upon entrance [even when I'm late!], all make them that go-to business we all hope to find when we move to a new region. More

Love working with this dealership and its great staff! I bought my car here and have it serviced here and talked to the sales force about buying a new one! Love doing business with professionals who I can T bought my car here and have it serviced here and talked to the sales force about buying a new one! Love doing business with professionals who I can TRUST!! I look forward to working with Joyce Koons in the future. Thanks, Bob More

Actually taking me into the service bay to see what was wrong was very unexpected and a very helpful act. Also, the work was expected to take longer than I had available that morning. Additional people wrong was very unexpected and a very helpful act. Also, the work was expected to take longer than I had available that morning. Additional people were added to work on my car and the work was completed much faster than even I expected. Tire price was a 25% higher than I found comparing prices with other vendors. And after researching the tires, I probably should have paid the extra money for the alternate tires, More

My CRV was in need of an oil change and scheduled maintenance and I always call Ralph to set it up. He took the car in and called me to tell me what needed to be done. Then when it was done, he cal maintenance and I always call Ralph to set it up. He took the car in and called me to tell me what needed to be done. Then when it was done, he called me and told me it was ready. I trust Ralph not to overlook anything and not to find things that don't need to be done "this time". More

I brought my Honda in for its first service.Oil change and tire rotation.Everything went great. No complaints of any kind. Everyone was curtious and the service was proformed quickly and professionally. I and tire rotation.Everything went great. No complaints of any kind. Everyone was curtious and the service was proformed quickly and professionally. I will bring my car back to Koons Honda for future servicing. More

This was the first time I used the online appointment. I arrived and the check-in went smoothly. I indicated I thought I needed one thing but when checking records the rep indicated another and suggested I arrived and the check-in went smoothly. I indicated I thought I needed one thing but when checking records the rep indicated another and suggested I do was was indicated. This actually saved me money which I greatly appreciated. The service was done superbly and my car was washed and ready for pickup in a reasonable amount of time. Experience AAAAA++++ More

Koons Honda was awesome. Tony The service rep was excellent. He was easy to get in touch with and kept me up to date on the progress of the repair. I will definitely go to cons Honda again to get my excellent. He was easy to get in touch with and kept me up to date on the progress of the repair. I will definitely go to cons Honda again to get my Honda odyssey serviced in the future. ............. More

Had a wonderul experience with the entire team at Koons Honda. We had leased our Accord and CRV there. James Lavender, the Sales Manager, is knowledgeable, courteous and extremely professional. We worke Honda. We had leased our Accord and CRV there. James Lavender, the Sales Manager, is knowledgeable, courteous and extremely professional. We worked with Doug Yun our Sales Associate. Doug explained the car's features, reviewed the manuals and other information with us - we were very pleased with the time he and everyone else took with us to make us comfortable. James and his team know the value of the customer experience. Absolutely recommend!! More

We called ahead and spoke to Kristen and she recognized my voice and knew which of our vehicles needed service when I told her it was my wife's car. Upon our arrival Kristen greeted us with a friendly smi my voice and knew which of our vehicles needed service when I told her it was my wife's car. Upon our arrival Kristen greeted us with a friendly smile and a warm welcome. She efficiently handled our service write up and had us on our way in a minimum of time. She called us when our vehicle service was complete as she said she would and asked if we wanted the complimentary car wash, which we took advantage of. The cashier was friendly and efficiently processed the checkout of the invoice for service. She asked if we wanted a complimentary car wash, which we declined as Kristen had already taken care of it. The porter had our car waiting for us when we got to the service lanes. Overall it was and has always been a very good experience having our vehicles serviced at Koons. More