Joyce Koons Honda

Excellent The salesperson, Jordon was personable, understood was I was looking for in an auto. She did listen to what I expected in the way of features and my b The salesperson, Jordon was personable, understood was I was looking for in an auto. She did listen to what I expected in the way of features and my budget. More

Excellent service from Greg Mann & Shawn McGregor Greg was so helpful and was not pushy, but had great follow-up. Shawn offered a great incentive for us to make our final decision. Thanks to both of t Greg was so helpful and was not pushy, but had great follow-up. Shawn offered a great incentive for us to make our final decision. Thanks to both of them for making this a great sales experience. Not a fan of the manager that came to talk to us after Greg (Before Shawn stepped in). I don't remember his name. He was abrasive and quite pushy. I was ready to walk out until Shawn came over and I am glad I gave him a chance to talk to us further. Finance wasn't very organized or seemed to know what he was doing. He had to fix numbers a few times. Not sure of his name. It was late and we just wanted to get home at that point so I didn't bother to find out his name. More

Excellent service. Kelly was very helpful. Kept me up to date on repairs and any delays that followed. Staff very friendly and knowledgeable. Caring atmosphere. Excellen Kelly was very helpful. Kept me up to date on repairs and any delays that followed. Staff very friendly and knowledgeable. Caring atmosphere. Excellent service. More

Good repair bad customer service It was fine. But was told it would take 1.5 to 2 hrs to fix. So at 8am dropped car off and waited. At 10:30am had to find someone for an update and It was fine. But was told it would take 1.5 to 2 hrs to fix. So at 8am dropped car off and waited. At 10:30am had to find someone for an update and was told it would be 30min more. At 11:15 still wasnt done. Finally got my car back at around 12:30. Worse part was never told it would take longer or given and update since they knew I was waiting for it. More

New Vehicle Sales rep was great. First time in my life that I didn't feel rushed or pressured about purchasing a vehicle. Worked well with getting my needs met. Sales rep was great. First time in my life that I didn't feel rushed or pressured about purchasing a vehicle. Worked well with getting my needs met. More

Helpful I love love the fact that they give a loaner car while they are doing service on your car, that is very important to me. I love love the fact that they give a loaner car while they are doing service on your car, that is very important to me. More

Appointment to Perform Recall Service After having dealt with a parts availability problem on a previous appointment, the service staff took extra care to ensure that the part was availabl After having dealt with a parts availability problem on a previous appointment, the service staff took extra care to ensure that the part was available before scheduling this appointment. The service representative checked me in quickly and the service was completed sooner than expected. An all-around pleasant experience. More

Received excellent service. Brought new Pilot in to have accessories installed. Roland Murphy saw to my needs and had parts installed timely. Service turn out excellent and vehi Brought new Pilot in to have accessories installed. Roland Murphy saw to my needs and had parts installed timely. Service turn out excellent and vehicle looks great. More

Purchase of New Vehicle Came to purchase vehicle on Labor Day and completed test drive of Pilot and Passport. They did not have the color vehicle I want in the 2019 Pilot bu Came to purchase vehicle on Labor Day and completed test drive of Pilot and Passport. They did not have the color vehicle I want in the 2019 Pilot but offered a great alternative. Mansour was able to satisfy my wife and I with a great vehicle. More

Great experience. Great Service. Good Prices Great service at Joyce Koons! I went to Joyce Koons because they gave me a very competitive online quote. I worked with Mariame who was thoughtful, k Great service at Joyce Koons! I went to Joyce Koons because they gave me a very competitive online quote. I worked with Mariame who was thoughtful, knowledgable, honest, and a great advocate. I very much appreciated her customer service! I also worked with Sunny to finalize the deal--Sunny was equally knowledgable and helpful. This was by far the best experience I had buying a car. More