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Joyce Koons Honda
Manassas, VA
3,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,008 Reviews of Joyce Koons Honda
August 20, 2019
I went in for a regular service check for my Honda Civic. I went in after making my appointment, which by the way was very easy to do I am very convenient to fit in with my busy schedule. I was taken care o I went in after making my appointment, which by the way was very easy to do I am very convenient to fit in with my busy schedule. I was taken care of by a very nice service person who checked me in and had me sit in the lounge area. She had told me that the car would be done in 30 minutes and that is exactly when it was finished. This was my jacket service appointment and it was just as good as the first visit was. More
by Mrcampy
Employees Worked With
Dorie Wampler
August 14, 2019
Poor Customer Service At times my service rep would talk to me with respect. He was not always argumentative and condescending. Other times he was rude and condescending. S At times my service rep would talk to me with respect. He was not always argumentative and condescending. Other times he was rude and condescending. Starting from the first day we began the testing on my car, he would never admit that he was wrong after saying they completed a service that they didn't. Shouted out to other service reps "she forgot the paperwork" after I told him multiple times they didn't perform that service. It took him checking the computer to verify I was correct and still no apology. After months of returning and having my car tested (for what I had been telling Honda the problem was), it was finally decided that I could have the repair done. I had to email him multiple times to ask if he had contacted the person responsible for making sure the repair would be covered under warranty. He would never give me full details about the service that was to be performed until I continued to ask questions. I was charged for part of a service that was supposed to be covered under warranty with a poor excuse that they couldn't "prove" the car had an oil consumption problem until after the warranty expired. When I asked if I could talk to the person who made this decision, again the service rep would not give me that information and started verbally attacking me that they haven't seen me very often at this dealership. I don't go there often because of the extremely long waits for oil changes, it is an hour away, and there is always a problem. Some problems I've encountered are the following: they forget that I am waiting for my car after I check out and pay (happens almost every time), left with my car smoking and being flagged by other drivers that they thought my car was on fire (they spilled oil on my engine during an oil change), did not tell me about a warranty for oil consumption issues even though I had complained about it for 2 or maybe 3 years! Honda should make warranty extensions well-known. This one was not. More
by Anonymous
Employees Worked With
Kelly Dutton
August 12, 2019
Always a great experience I had 3 cars in the shop at the same time - All for routine maintenance, inspection, tires, etc. Everything was coordinated perfectly, repaired right I had 3 cars in the shop at the same time - All for routine maintenance, inspection, tires, etc. Everything was coordinated perfectly, repaired right the first time and all were out the door for less than the estimate. I always work with Roland Murphy. He is completely honest, trustworthy and friendly. I get the straight scoop without being oversold on services I don't need. I wouldn't go anywhere else to service my Hondas! More
by gregorymrauch
Employees Worked With
Roland Murphy
August 08, 2019
Efficient, courteous service completed on time Regardless of which Service Adviser takes charge of servicing my 2003 Honda-CRV, service is always completed within the time frame promised. As I am a Regardless of which Service Adviser takes charge of servicing my 2003 Honda-CRV, service is always completed within the time frame promised. As I am a veteran, they also apply the military/veterans discount on parts. More
by it443now
Employees Worked With
Tony Nguyen, Mo Meghane
August 06, 2019
Excellence Everyone at Joyce Koons Honda was very professional to deal with and strictly hands on. Especially the salesman Daymon Good was very thorough of going Everyone at Joyce Koons Honda was very professional to deal with and strictly hands on. Especially the salesman Daymon Good was very thorough of going over the vehicle and suggested to drive the van as I did, it was what he said it was. After we returned to the dealer ship I made my mind up if the prices came in where I wanted it, id purchase it. Daymon was very polite, not pushy and a real gentleman. More
by Bsmoot
Employees Worked With
Daymon Good, Dolair Alali
August 02, 2019
Purchase 2019 Honda Fit EX I have bought five Hondas from different dealerships, by far Joyce Koons Honda was the best buying experience from a Honda dealership. Mr. Mansour Ass I have bought five Hondas from different dealerships, by far Joyce Koons Honda was the best buying experience from a Honda dealership. Mr. Mansour Assadpour, our sales person was very responsive and made the process smooth and quick. He took the time to explain and demo the car features to. No haggling needed pricing was very transparent and quoted price was honored. The entire process took under two hours and my wife drove off with the car happy. Mr, Dolair Alali from finance dept. helped us saved money with better terms than our bank. I would highly highly recommend Joyce Koons Honda if you're in the market for a car. Thank you! More
by JP
Employees Worked With
Mansour Assadpour, Dolair Alali
August 01, 2019
Easy and convenient Bought a new Accord in April - got a maintenance reminder in July. Cat picked up from my home and returned within hours - easiest oil change and tire Bought a new Accord in April - got a maintenance reminder in July. Cat picked up from my home and returned within hours - easiest oil change and tire rotation ever! More
by BAMinNOVA
Employees Worked With
Ahmed Messaoudi, Tyson Farina
July 31, 2019
Awesome Exceptional customer service, detail oriented and extremely helpful. They take the pain to help clients and retain them. My second lease from them. Wi Exceptional customer service, detail oriented and extremely helpful. They take the pain to help clients and retain them. My second lease from them. Will definitely recommend them More
by Mehreen
Employees Worked With
Mansour Assadpour, Sunny Haque
July 29, 2019
service adviser Tyson my service adviser he always tell me when it time for what every I need to get done on my car Joyce Koon Honda best place to take your car fo Tyson my service adviser he always tell me when it time for what every I need to get done on my car Joyce Koon Honda best place to take your car for service they had very good price plus they are very fair with price I always have very good experience with this dealships I will my friend coworker and other people to come to this dealshipe best place to have done work on your car More
by beth
Employees Worked With
Matthew Nguyen, Jordan Jackson, Tyson Farina
July 27, 2019
Excellent service. Tony was really helpful in supplying me with information about my needed vehicle repairs. Also showed a very caring attitude about the necessity of m Tony was really helpful in supplying me with information about my needed vehicle repairs. Also showed a very caring attitude about the necessity of my repairs. Staff friendly and helpful. More
by cah040
Employees Worked With
Tony Nguyen
