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Joyce Koons Honda
Manassas, VA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,013 Reviews of Joyce Koons Honda
August 23, 2019
Oil change Agent was knowledgeable, profession. He asked if I wanted tires rotated and car washed. Serve was completed timely and started on time.experience was Agent was knowledgeable, profession. He asked if I wanted tires rotated and car washed. Serve was completed timely and started on time.experience was outstanding. More
by Customer
Employees Worked With
Kendall Jackson, Tony Nguyen
August 22, 2019
Great teamwork! We just went to look at vehicles trying to decide what to choose. As we were looking a very nice salesman approached us and explained the different We just went to look at vehicles trying to decide what to choose. As we were looking a very nice salesman approached us and explained the different types of CRV's. Several vehicles were shown and we sat in them. After what we decided to buy, our salesman had the Financial Manager speak with us. Next papers were filled out. It was the fastest ever that we have ever bought a car. Everyone was friendly and curious and worked together to make this a fun adventure. Great teamwork! We would recommend this dealership to all. More
by Newcar
Employees Worked With
Steve Hughes, Mansour Assadpour, Tim Welton, Doug Miller, Victor Ferrari
August 22, 2019
Jordan and Christine were AMAZING I went in a little over a week ago to purchase my first car. I'd been given warning after warning on how to deal with car salesmen/women and none of i I went in a little over a week ago to purchase my first car. I'd been given warning after warning on how to deal with car salesmen/women and none of it was needed. Jordan J. was very calm, explained the details of the car and process in an easily understandable way and did not make myself or my father feel pressured at all. I came in knowing the car I wanted, got to test drive it, include the necessary add on features, and finalized the sale. Christine in the finance department was also amazing. She took her time explaining and even ranking the added warranties and maintenance features that would apply to my needs rather than trying to continuously up sell as I have experienced in other car dealerships. It was a smooth process, only prolonged by my bank. Within a little over an hour the paperwork was being compiled and sent to my financial institution. Financing at the dealership is available and if selected actually gives good interest rates. I look forward to making the 45 minute drive to this dealership again for the quality of care and attentive customer service when it is time to purchase another car. My experience was very relaxed and seamless. You have a dynamic duo on your team. They deserve a bonus. More
by Rcain22
Employees Worked With
Christine in Finance, Jordan Jackson
August 21, 2019
Tire Warranty Service and Safety Inspection Karen is 100% TOP NOTCH! Always willing to go the extra step to provide my family and I the best service possible! I've worked with Karen numerous t Karen is 100% TOP NOTCH! Always willing to go the extra step to provide my family and I the best service possible! I've worked with Karen numerous times in the past, and she's the reason I keep coming back! Service and quality of work is second to none! More
by bdale0509
Employees Worked With
Karen Huntington
August 20, 2019
they picked up problems and had good solutions. Use Koons for 15 years and they know me and i know them. Mutual trust. They have high regard for veterans like me and give me reasonable discounts. Use Koons for 15 years and they know me and i know them. Mutual trust. They have high regard for veterans like me and give me reasonable discounts. More
by Dickvet
Employees Worked With
Chris Shade, Mansour Assadpour, Ahmed Messaoudi, Peter Parlier Jr
August 20, 2019
I went in for a regular service check for my Honda Civic. I went in after making my appointment, which by the way was very easy to do I am very convenient to fit in with my busy schedule. I was taken care o I went in after making my appointment, which by the way was very easy to do I am very convenient to fit in with my busy schedule. I was taken care of by a very nice service person who checked me in and had me sit in the lounge area. She had told me that the car would be done in 30 minutes and that is exactly when it was finished. This was my jacket service appointment and it was just as good as the first visit was. More
by Mrcampy
Employees Worked With
Dorie Wampler
August 14, 2019
Poor Customer Service At times my service rep would talk to me with respect. He was not always argumentative and condescending. Other times he was rude and condescending. S At times my service rep would talk to me with respect. He was not always argumentative and condescending. Other times he was rude and condescending. Starting from the first day we began the testing on my car, he would never admit that he was wrong after saying they completed a service that they didn't. Shouted out to other service reps "she forgot the paperwork" after I told him multiple times they didn't perform that service. It took him checking the computer to verify I was correct and still no apology. After months of returning and having my car tested (for what I had been telling Honda the problem was), it was finally decided that I could have the repair done. I had to email him multiple times to ask if he had contacted the person responsible for making sure the repair would be covered under warranty. He would never give me full details about the service that was to be performed until I continued to ask questions. I was charged for part of a service that was supposed to be covered under warranty with a poor excuse that they couldn't "prove" the car had an oil consumption problem until after the warranty expired. When I asked if I could talk to the person who made this decision, again the service rep would not give me that information and started verbally attacking me that they haven't seen me very often at this dealership. I don't go there often because of the extremely long waits for oil changes, it is an hour away, and there is always a problem. Some problems I've encountered are the following: they forget that I am waiting for my car after I check out and pay (happens almost every time), left with my car smoking and being flagged by other drivers that they thought my car was on fire (they spilled oil on my engine during an oil change), did not tell me about a warranty for oil consumption issues even though I had complained about it for 2 or maybe 3 years! Honda should make warranty extensions well-known. This one was not. More
by Anonymous
Employees Worked With
Kelly Dutton
August 12, 2019
Always a great experience I had 3 cars in the shop at the same time - All for routine maintenance, inspection, tires, etc. Everything was coordinated perfectly, repaired right I had 3 cars in the shop at the same time - All for routine maintenance, inspection, tires, etc. Everything was coordinated perfectly, repaired right the first time and all were out the door for less than the estimate. I always work with Roland Murphy. He is completely honest, trustworthy and friendly. I get the straight scoop without being oversold on services I don't need. I wouldn't go anywhere else to service my Hondas! More
by gregorymrauch
Employees Worked With
Roland Murphy
August 08, 2019
Efficient, courteous service completed on time Regardless of which Service Adviser takes charge of servicing my 2003 Honda-CRV, service is always completed within the time frame promised. As I am a Regardless of which Service Adviser takes charge of servicing my 2003 Honda-CRV, service is always completed within the time frame promised. As I am a veteran, they also apply the military/veterans discount on parts. More
by it443now
Employees Worked With
Tony Nguyen, Mo Meghane
August 06, 2019
Excellence Everyone at Joyce Koons Honda was very professional to deal with and strictly hands on. Especially the salesman Daymon Good was very thorough of going Everyone at Joyce Koons Honda was very professional to deal with and strictly hands on. Especially the salesman Daymon Good was very thorough of going over the vehicle and suggested to drive the van as I did, it was what he said it was. After we returned to the dealer ship I made my mind up if the prices came in where I wanted it, id purchase it. Daymon was very polite, not pushy and a real gentleman. More
by Bsmoot
Employees Worked With
Daymon Good, Dolair Alali
