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Joyce Koons Honda
Manassas, VA
3,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,008 Reviews of Joyce Koons Honda
July 24, 2019
Second Try Fix The first fix did not solve the problem, went back and the service manager personally found the issue and got it fixed. No extra charge. Tyson chase The first fix did not solve the problem, went back and the service manager personally found the issue and got it fixed. No extra charge. Tyson chased it down and followed it until done. Kept me well informed every step of the way. More
by john
Employees Worked With
Tyson Farina
July 24, 2019
Was better before - not professional enough About 6 weeks ago, I had brought it to Honda in Arlington to check on my driver side window since there was this weird noise because I bought my 2018 About 6 weeks ago, I had brought it to Honda in Arlington to check on my driver side window since there was this weird noise because I bought my 2018 HRV there but that place was useless. I came to Honda Koons Manassas for a routine maintenance done on July 5 because this place was my go-to place for my previous Honda car. So I asked them to check on the window and I was happy they found something. They said they had to order a part and would call me in a couple days. July 5 was a Friday - I didn't hear back on Monday so I called and checked. Asked for Chris since he helped me on July 5 - he sounded surprised because he said there was no order but he was the one told me he would call me in a couple days. He said he would check and called me back - never did that night. I gave him time and tried again on Wednesday - someone said Chris was busy so I left my phone number and name - no one called back. I called again on Friday and same thing - no call back from Chris. On Saturday, 7/13 I was upset so I called the schedule line to talk to someone to express my frustration. This gentleman was able to check and told me the part was in but "someone would call me." So I said I would like to come in if the part was there. He made an appointment for me at 11am on the same Saturday. I came to talk to another adviser, Mo, and he said I couldn't find my appointment. I showed him my email confirmation but he couldn't find it. I said I was there to see Chris and Mo asked Chris to come by. I asked Chris if the part was in - he jokingly said: "I hope so." I don't find this professional at all. I told him this gentleman on the phone checked and said it was in. He could see I was not happy so he said they would check for me. Mo was helpful - he set up the appointment and said he would pass it on to Chris later. If Chris saw me there and knew I was after him for the same thing I called him about, he could have taken care of me when I dropped the car off. This wasn't a critical problem that stopped me from driving or anything. It mattered because no one followed up with my calls. Everyone is busy nowadays and I just tried to know when I should expect to come in. And I didn't get the call back I was told I would. I dropped the car off at 11 - car wasn't done until 3:30p. Is it because they couldn't find my appointment? Then, on July 16, I received a call saying my part order has arrived and asked me to come it for installation. So I don't know if they got the correct part but I could only hope they do. I might have 2 profiles in your system - someone needs to find a solution and not making your customers confused. I used to like this place a lot but I will not come back here. More
by smallgrasshi
Employees Worked With
Chris Shade, Mo Meghane
July 23, 2019
Professional, knowledgeable and coureous Tony Nguyen was a pleasure to deal with. He was prepared and handled the entire transaction professionally. He explained how the accessories worked, Tony Nguyen was a pleasure to deal with. He was prepared and handled the entire transaction professionally. He explained how the accessories worked, etc. I wouldn't hesitate to recommend him. More
by BoscoEd
Employees Worked With
Matthew Nguyen
July 23, 2019
Excellent Service! My son and I went in to lease 2 honda vehicles with 1 trade-in. Kebir and Kevin were very helpful and walked us through every step of the process. M My son and I went in to lease 2 honda vehicles with 1 trade-in. Kebir and Kevin were very helpful and walked us through every step of the process. My trade-in had some negative equity and Kevin worked to get it all figured out so that I could trade-in my car. I will go back to Joyce Koons Honda again when I am ready to lease my next car! More
by HRPRO
Employees Worked With
Kebir Lakroune
July 21, 2019
Best price and excellent Customer Service The dealership gave me the best price for the car that I was looking for. Medhat was excellent because he sticked to the price that was discussed over The dealership gave me the best price for the car that I was looking for. Medhat was excellent because he sticked to the price that was discussed over the phone before I visited the dealership. No Hussle what so ever. More
by tony2god
Employees Worked With
Medhat Salem
July 18, 2019
Servicing of my Honda Accord Crosstour Service was provided in a timely & professional manner. Staff were courteous & attentive. Fully intend to continue my servicing w/Koons Honda. Conside Service was provided in a timely & professional manner. Staff were courteous & attentive. Fully intend to continue my servicing w/Koons Honda. Considering future purchase as well (e.g., Honda Accord gt 2.0 turbo w/6-speed manual). More
by kpt53
Employees Worked With
Mo Meghane, Doug Miller
July 15, 2019
Anil Kakkar Very fast and accurate friendly staff A+ all the way I like this dealership cause it’s close to my house and everyone is very nice 👍 Very fast and accurate friendly staff A+ all the way I like this dealership cause it’s close to my house and everyone is very nice 👍 More
by Anilkakkar007
Employees Worked With
Mansour Assadpour, Bruce Goad, Kelly Dutton
July 14, 2019
Great customer service without typical sales pressure! Easy and straight forward process. It was a joy purchasing a new Honda Accord Touring from Joyce Koons. Kevin Kwak explained all details of the variou Easy and straight forward process. It was a joy purchasing a new Honda Accord Touring from Joyce Koons. Kevin Kwak explained all details of the various vehicles and was patient as I looked any many vehicles. More
by Chris292227
Employees Worked With
Kevin Kwak, Doug Miller, Christian Anim
July 11, 2019
Service The staff is courteous and helpful. While your vehicle is taken care of you sit in a waiting room and enjoy the coffee provided by the company. The staff is courteous and helpful. While your vehicle is taken care of you sit in a waiting room and enjoy the coffee provided by the company. More
by Saiyid
Employees Worked With
Mo Meghane
July 09, 2019
Purchase of Honda passport Everyone was very professional, friendly, and provided great customer service. I would recommend Joyce Koons to anyone who is looking to purchase a n Everyone was very professional, friendly, and provided great customer service. I would recommend Joyce Koons to anyone who is looking to purchase a new vehicle. More
by Ccardona24
Employees Worked With
Tyler Sutherland, Victor Ferrari, Jenifer Rivera
