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Joyce Koons Honda
Manassas, VA
3,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,008 Reviews of Joyce Koons Honda
March 31, 2019
Joyce Koons Honda All individuals we met were very professional especiallly our sales consultant. She was extremely helpful. They obtained the car we wanted and it ha All individuals we met were very professional especiallly our sales consultant. She was extremely helpful. They obtained the car we wanted and it had all the features that were ordered. More
by TomP
Employees Worked With
Mariame Djouara was extremely helpful as our sales consultant. I would give her a 12 out of 10., Tim Welton
March 29, 2019
Great, easy experience Very professional and prompt. They were upfront and honest about what was needed and what would be needed in the near future, and what it would cost. Very professional and prompt. They were upfront and honest about what was needed and what would be needed in the near future, and what it would cost. More
by Jennifer C
Employees Worked With
Karen Huntington
March 27, 2019
Took over 5 hours to take ownership of a car, The Sales Consultant was outstanding. He was very knowledgeable of the vehicles, professional, courteous, and low pressured. That is were the positiv The Sales Consultant was outstanding. He was very knowledgeable of the vehicles, professional, courteous, and low pressured. That is were the positive experience stopped. After deciding to buy a vehicle that was on the lot, it took over five hours at the dealership to negotiate the price, sign the contract and then meet with the financial manager, finance the car, and get the registration and license plate. The Business Manager attempted to pass off the average sales price of the vehicle as the USAA negotiated price. Fortunately, I had the email from USAA with a significantly lower price. The Business Manager then refused to offer a $750 loyalty discount because "Honda didn't offer that discount on the model vehicle I was purchasing." He gave NO consideration that I previously purchased three other Hondas from that dealership. This was my fourth, AND FINAL vehicle from this dealership. I have a Honda dealer much closer to my house. They can't really provide much worse customer service. More
by TomP
Employees Worked With
Mansour Assadpour, Tim Welton
March 27, 2019
Excellent Purchased 2 cars and will purchase again, excellent customer service and care of the cars, no problems whatsoever. Thank you and look forward to a ne Purchased 2 cars and will purchase again, excellent customer service and care of the cars, no problems whatsoever. Thank you and look forward to a new auto More
by Michelle Oha
Employees Worked With
Roland Murphy
March 25, 2019
Customer of many years We have purchased now 3 cars from Joyce Koons, all Honda. We have been very happy with our experience there, they have always taken good care of our We have purchased now 3 cars from Joyce Koons, all Honda. We have been very happy with our experience there, they have always taken good care of our cars, we have only ever had them serviced at Joyce Koons. 'We recently purchased a 2018 Honda CR-V, in February. Our salesperson was Mansour. Very helpful, ran all over to get us the cars we wanted to test drive or look at. Very patient. We had our eye on one and after 3 visits to the dealership (because we hadn't had our mind made up and we were considering other SUVs), he helped us get the one we wanted at the price we wanted to pay. What I didn't like: The paperwork process, which was relatively straightforward, as we were not financing, but the PRESSURE to buy an extended warranty was unwarranted! All the scare tactics about the "complicated computers" and having to sign FOUR TIMES that I did NOT want to purchase an extended warranty. Also the fake phone call that miraculously brought the price down from $2900 to $1900. It was all such a ridiculous dog-and-pony show. FACT: These warranties can be bought anywhere at anytime. You do not need to feel pressured into buying one at the time of purchase! If you say no, and decide later you want one, legit companies are available who are willing to sell you one to meet any number of a variety of needs. There are also a lot of scammers, too, so watch out for that. There is nothing wrong with offering an extended warranty. Many people need that peace of mind. Fine. But if a customer says "no" then MOVE ON!! Dropping 10s of thousands of dollars to buy a car is emotional enough, we don't need our feelings of vulnerability exploited with unnecessary scare-drama. I don't remember the person's name who we dealt with in there, but it was in the Buick/GMC building. More
by A Local
Employees Worked With
Mansour Assadpour
March 24, 2019
A Great Place To Service Your Car Joyce Koons Honda has been servicing our Honda cars for more than twenty years, Their staff is friendly and attentive. Mechanics are excellent. We Joyce Koons Honda has been servicing our Honda cars for more than twenty years, Their staff is friendly and attentive. Mechanics are excellent. We have always been treated fairly and plan to bring our cars there for many years to come More
by rkwingo
Employees Worked With
Chris Shade
March 24, 2019
In Brad I Trust Brad Burch is a top-of-the-line service manager who takes the time to explain what is needed. On my recent visit, he worked with me to determine the m Brad Burch is a top-of-the-line service manager who takes the time to explain what is needed. On my recent visit, he worked with me to determine the most-needed servicing for my five-year-old Crosstour, then applied the optimal discounts. He has worked at the dealership more than 11 years and really knows Honda automobiles. He has actually said, "No, you really don't requite that at this time" to service issues recommended by Honda's maintenance cycle. More
by happycustomer
Employees Worked With
Brad Burch
March 21, 2019
Excellent saleman. Terrible communication As a first time car buyer, I was a little wary, but everyone at Joyce Koons was very professional and helpful and made my visit very smooth. Had a ver As a first time car buyer, I was a little wary, but everyone at Joyce Koons was very professional and helpful and made my visit very smooth. Had a very pleasant experience. After my initial experience I was very happy with Joyce Koons. The sales reps were very polite and professional and explained everything relating to the car quite well. In the interview with the finance manager, I asked about how billing would take place and was told that I could set everything up through American Honda Finance (and I would be paying them, not the dealership). A few days later I called to ask and confirm my questions about billing and the reoccurring date of my payment. The finance manager I spoke to was very rude, but told me I would receive a bill from Honda and to wait for that. I waited for the bill to come via email or paper mail but never received anything at all. I called again and left a vm for the finance office but never got a call back. I simply assumed the bill was late or they would bill me a month out. I got a call four days after the reoccurring date and was told I owed Joyce Koons for my car payment because they paid American Honda Finance and I had to reimburse them. This was not made aware to me in the original interview or the two times I called. I never received anything from Joyce Koons letting me know I would need to contact them, instead of American Honda Finance, to settle my account. Nothing. I had no problem doing so, but I was not notified until four days AFTER the date?!? When I brought this up, they got very defensive and very rude, implying that I was attempting to get out of paying my car payment. This whole interaction was very unprofessional and extremely frustrating as it now looks like I paid my car payment late on purpose or out of irresponsibility. It all seems very sketchy. Someone there dropped the ball majorly regarding communication and attempted to throw all of the blame on me. Terrible customer service. Would not recommend whatsoever. Would give zero stars if possible. More
by agvpplayer94
Employees Worked With
Nina Getachew, Jay Khan, Tim Welton
March 18, 2019
Excellent Salesman. Be careful of Sales Mgr. Our Salesman, Greg Mann, was and continues to be extremely helpful and trustworthy. BUT the Sales Manager, Dipak Regmi, presented the discount in a ra Our Salesman, Greg Mann, was and continues to be extremely helpful and trustworthy. BUT the Sales Manager, Dipak Regmi, presented the discount in a rather misleading way to make it better than what it really was, I was not very amused with the misinformation. I almost walked out. More
by Jack
Employees Worked With
Dipak Regmi, Greg Mann
March 06, 2019
Buying experience They did a great job from beginning to end. sales person was good and fast. She would go out back to acres of cars and be back with the only one that They did a great job from beginning to end. sales person was good and fast. She would go out back to acres of cars and be back with the only one that met our needs in what seemed like 2 minutes. Four different time between LX, EX, Coupe, Hatchback. Sales and finance person were not listed, Mariame Djouara and Nina. More
by jstapleton
Employees Worked With
Mariame Djouara and Nina., Sunny Haque, Ahmed Messaoudi
