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Joyce Koons Honda
Manassas, VA
3,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,013 Reviews of Joyce Koons Honda
March 24, 2019
A Great Place To Service Your Car Joyce Koons Honda has been servicing our Honda cars for more than twenty years, Their staff is friendly and attentive. Mechanics are excellent. We Joyce Koons Honda has been servicing our Honda cars for more than twenty years, Their staff is friendly and attentive. Mechanics are excellent. We have always been treated fairly and plan to bring our cars there for many years to come More
by rkwingo
Employees Worked With
Chris Shade
March 24, 2019
In Brad I Trust Brad Burch is a top-of-the-line service manager who takes the time to explain what is needed. On my recent visit, he worked with me to determine the m Brad Burch is a top-of-the-line service manager who takes the time to explain what is needed. On my recent visit, he worked with me to determine the most-needed servicing for my five-year-old Crosstour, then applied the optimal discounts. He has worked at the dealership more than 11 years and really knows Honda automobiles. He has actually said, "No, you really don't requite that at this time" to service issues recommended by Honda's maintenance cycle. More
by happycustomer
Employees Worked With
Brad Burch
March 21, 2019
Excellent saleman. Terrible communication As a first time car buyer, I was a little wary, but everyone at Joyce Koons was very professional and helpful and made my visit very smooth. Had a ver As a first time car buyer, I was a little wary, but everyone at Joyce Koons was very professional and helpful and made my visit very smooth. Had a very pleasant experience. After my initial experience I was very happy with Joyce Koons. The sales reps were very polite and professional and explained everything relating to the car quite well. In the interview with the finance manager, I asked about how billing would take place and was told that I could set everything up through American Honda Finance (and I would be paying them, not the dealership). A few days later I called to ask and confirm my questions about billing and the reoccurring date of my payment. The finance manager I spoke to was very rude, but told me I would receive a bill from Honda and to wait for that. I waited for the bill to come via email or paper mail but never received anything at all. I called again and left a vm for the finance office but never got a call back. I simply assumed the bill was late or they would bill me a month out. I got a call four days after the reoccurring date and was told I owed Joyce Koons for my car payment because they paid American Honda Finance and I had to reimburse them. This was not made aware to me in the original interview or the two times I called. I never received anything from Joyce Koons letting me know I would need to contact them, instead of American Honda Finance, to settle my account. Nothing. I had no problem doing so, but I was not notified until four days AFTER the date?!? When I brought this up, they got very defensive and very rude, implying that I was attempting to get out of paying my car payment. This whole interaction was very unprofessional and extremely frustrating as it now looks like I paid my car payment late on purpose or out of irresponsibility. It all seems very sketchy. Someone there dropped the ball majorly regarding communication and attempted to throw all of the blame on me. Terrible customer service. Would not recommend whatsoever. Would give zero stars if possible. More
by agvpplayer94
Employees Worked With
Nina Getachew, Jay Khan, Tim Welton
March 18, 2019
Excellent Salesman. Be careful of Sales Mgr. Our Salesman, Greg Mann, was and continues to be extremely helpful and trustworthy. BUT the Sales Manager, Dipak Regmi, presented the discount in a ra Our Salesman, Greg Mann, was and continues to be extremely helpful and trustworthy. BUT the Sales Manager, Dipak Regmi, presented the discount in a rather misleading way to make it better than what it really was, I was not very amused with the misinformation. I almost walked out. More
by Jack
Employees Worked With
Dipak Regmi, Greg Mann
March 06, 2019
Buying experience They did a great job from beginning to end. sales person was good and fast. She would go out back to acres of cars and be back with the only one that They did a great job from beginning to end. sales person was good and fast. She would go out back to acres of cars and be back with the only one that met our needs in what seemed like 2 minutes. Four different time between LX, EX, Coupe, Hatchback. Sales and finance person were not listed, Mariame Djouara and Nina. More
by jstapleton
Employees Worked With
Mariame Djouara and Nina., Sunny Haque, Ahmed Messaoudi
March 03, 2019
Periodic maintenance Service rep made the experience better than previous appointments. Recommend kiosk include an option to input our mileage and also to choose the car w Service rep made the experience better than previous appointments. Recommend kiosk include an option to input our mileage and also to choose the car wash. Luckily, my service rep took care of the car wash, though normally we are asked by the cashier...after waiting in a line of seven people waiting to pay...after waiting an hour for an oil change and tire rotation. More
by Jkhvan
Employees Worked With
Thomas Johnson
February 28, 2019
Great and friendly service Sales reps were great and helpful through the entire process very attentive on making sure you left happy and with a great deal you were looking for . Sales reps were great and helpful through the entire process very attentive on making sure you left happy and with a great deal you were looking for . More
by 2Phishez316
Employees Worked With
Steve Hughes, David Hish, Andy Brunclik
February 28, 2019
Used the new pick up and delivery service I've had my Honda's serviced Joyce Koons Honda for many years and have always had good service. However, at this time it is very inconvenient for me I've had my Honda's serviced Joyce Koons Honda for many years and have always had good service. However, at this time it is very inconvenient for me to drive my car and wait for service. I took advantage of the new pickup and delivery service. Someone came to my home and picked up the car at the scheduled time. When service was complete, I received a call with the details (they did a recall and complimentary maintenance check and did not find anything else that needed to be done) and then the car was returned to me shortly after. This is a great help for having my car serviced. More
by Hackmb99
Employees Worked With
Brad Burch, Angela Killinger, Tony Nguyen
February 25, 2019
Joyce Koons is the BEST!! Since I leased a vehicle from Joyce Koons Honda, I always receive service coupons by mail. Had recently taken an online appointment for basic oil and Since I leased a vehicle from Joyce Koons Honda, I always receive service coupons by mail. Had recently taken an online appointment for basic oil and filter change. On arrival, service attendant Peter was very friendly and helped me with the check in. My car was serviced very well and I was recommended some maintenance services for future. Multi-Point Inspection service was provided complimentary along with a free car wash. In addition, the friendly sales team always stop by, greet customers and ensure we are taken care of. Kudos to the JK Honda team. Thank you once more for a pleasant experience. More
by Desert Rose
Employees Worked With
Tyson Farina, Tony Pekich, Thomas Johnson, Sunny Haque, Will Coral
February 24, 2019
Excellent, Friendly and Timely Customer Service I always feel at home at Koons Always a detailed and thorough explanation of service provided And always proper recommendations are given I always feel at home at Koons Always a detailed and thorough explanation of service provided And always proper recommendations are given More
by Dude
Employees Worked With
Kelly and Scott always do an excellent job as well including proper recommendations and thorough/detailed explanation of service , Roland Murphy, Mansour Assadpour, Karen Huntington, Tony Nguyen, Mo Meghane
