Karl Flammer Ford

Service department very good. Darlene very efficient and keeps us up to date on how the repair is coming along. Very good to have her as our Service Advisor keeps us up to date on how the repair is coming along. Very good to have her as our Service Advisor More

In and out fast. Great service ! I was in from out of town and loved the smaller store setting and the personalized service that comes with that. town and loved the smaller store setting and the personalized service that comes with that. More

Darlene was professional kind and hard working She was thoughtful of the time I spent waiting but I brought work and got it accomplished. Thank you thoughtful of the time I spent waiting but I brought work and got it accomplished. Thank you More

Very disappointed that employees in the Service Office Area weren’t wearing masks. Didn’t feel safe so tried to stay outside in a cold rain for as long as I could. I almost went to the showroom to wait b Area weren’t wearing masks. Didn’t feel safe so tried to stay outside in a cold rain for as long as I could. I almost went to the showroom to wait but they weren’t wearing masks either. As for the service, my pick up has reached 150000 miles and no one even tried to explain what the recommended service should be. I don’t want to flush the trans but was willing to change the fluid and filter but not flush is all I spoke about but still no follow up. The service personnel are not what they use to be. I also was overcharged for a tire rotation on my last visit and instead of refunding me or discounting my service I was told the checks in the mail. More

Very friendly and answered all my questions and all recalls that that needed to be done and very reasonable price service,I will be going back in the future recalls that that needed to be done and very reasonable price service,I will be going back in the future More

Top notch! I was immediately greeted upon coming to look for a vehicle by Lloyd. He listened to what I wanted, showed me several options and arranged a test drive. I've purchased numerous vehicles in the for a vehicle by Lloyd. He listened to what I wanted, showed me several options and arranged a test drive. I've purchased numerous vehicles in the past and this was by far the easiest and quickest that has ever transpired. The offer was presented - it was very fair and reasonable. The vehicle was detailed and ready for delivery the following day. The paperwork was also very efficient and smooth with Suzanne. It is so evident they enjoy working there which is then reflected in how they treat customers. Job well done and I certainly will return to this dealership! More

Came in after making an appointment the day before...dropped off my truck for a quick check...found the issue and was able to get it taken care of...took a couple of extra days and was offered before...dropped off my truck for a quick check...found the issue and was able to get it taken care of...took a couple of extra days and was offered a Loaner. Thank you for Everything. More

From the first day I met Rick in September to this past Saturday when I bought my new truck, Rick was working with me every step of the way. Due to Covid, the truck I ordered was delayed. Rick kept me up t Saturday when I bought my new truck, Rick was working with me every step of the way. Due to Covid, the truck I ordered was delayed. Rick kept me up to date when the new F-150's would show up. Finally, one showed up that I liked and closed the deal. All the people I met at Flammer Ford were fantastic. They have earned a new lifetime customer. More

this could have easily been a 4-5 star review, however unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was dam unfortunately the communication at the dealership was poor. my vehicle went up $5,000 the day before i purchased it, which is fine, but there was damage done to it that i was not notified about in advance and damage which the service department was supposed to have checked already. when i called over to Doug, the guy who sold me my vehicle, he ghosted me for 4 days and didn't respond at all, nor did anyone else. finally after calling in and getting another day of no responses, i drove back up there and was treated like a nuisance for indicating a problem with my vehicles tires (which were supposed to be new) and a damaged rim. the vehicle had been in an accident, which also no one bothered to tell me. finally when i went to the service department, i was taken care of fairly well by Lisa, but they replaced 2 tires (with cheap replacements) instead of top of the line tires to match the other pair. i have also been waiting on a second set of keys for over a week and surprise surprise, contacted Doug with no response. kind of nice to see how a customer is a priority until they buy a car, then they are treated like they don't exist when there is a problem. Ford motor company makes great vehicles. If their customer service matched their machinery at this dealership, it would be the best in the area! More

Friendly, work performed as needed. It would be nice to provide a complimentary car was that I got from the other local Ford dealer and the one I get from MB dealer. provide a complimentary car was that I got from the other local Ford dealer and the one I get from MB dealer. More