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Karl Flammer Ford - Service Center

Tarpon Springs, FL

4.6
1,415 Reviews
Call Service Center (727) 937-5131

1,415 Reviews of Karl Flammer Ford - Service Center

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March 09, 2022

Last two visits very disappointing! !!. Been a loyal customer for 17 years. Nobody has touched my vehicles for anything except Karl Flamer. Yesterday may be my last visit More

by JFREEMAN5.2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Bender
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Karl Flammer Ford responded

Thank you for your continued service with us and for your feedback -- this is a vital part of our process of improvement. I would appreciate the opportunity to hear more about what we can change to ensure that longstanding customers such as yourself feel like we treat them just the same as new customers. Please feel free to email me at your convenience and I would love to connect. Have a great day! Best, Jacob Kovach Customer Relations Coordinator jacobkovach@karlflammerford.com

Mar 19, 2022 -

JFREEMAN5.2008 responded

Hi Jacob, like I stated in my review I've been a loyal customer for over 17 yrs, nobody has touched my vehicle's for anything except Flammer. Feel that if customer service/satisfaction was a real priority to a loyal customer you would reach out and speak to me personally about my concerns instead of asking to explain everything in another email response. You clearly have have my number. So we'll see if your loyalty is mutual. Thanks, Jim

Mar 19, 2022 -

JFREEMAN5.2008 responded

If you would like to possibly retain a very loyal customer like myself who has had two consecutive bad experiences you would reach out to me personally and not ask to try and explain my experiences in another email response. Ive already responded to Flammer ford and dealer rater.You cleary have my number so we'll see where Flammer ford's loyalty stands. Thanks, Jim

March 09, 2022

They always do good services for meThats why I always go to that dealership good customer service More

by harmlessheart25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Purvis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Bender
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Gange
3.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gerhardt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Kaiser
3.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Flammer
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Kaiser
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Bittner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Farah, Brad Davis
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March 08, 2022

A little slow, very good job tho. Nice facility. People were very nice. Bit expensive More

by Tom4164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 07, 2022

I noticed the last 2 services took too long In the waiting room. Each time I had a reservation . Over 1 hour for only an oil change seems too long 5 hours to replace a battery under warranty Too l More

by bomari2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bender
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 07, 2022

Service people were great, did have a error in my first appointment, but all was forgiven, second appointment went very good. Staff were all great. More

by Docbow3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Purvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 06, 2022

As always. ..a very positive experience. Can't imagine going anywhere else for my service and\or sales needs. Thank You!!! More

by KEN94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hiland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn, Mike Lundin
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March 06, 2022

Overall good customer service and experience. It is convenient to my house and they maintain contact throughout the entire process. More

by ljmaurer85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payton
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March 05, 2022

Thanks to the girls that gave me information about my truck and the situation , then nick with mobile was Awesome found the problem and did his job woohoo. Thank you to Josh in service,Dan that brought m More

by heidiy41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick (mobile van, Josh servicedepartment,Dan the greeter, van driver did get his name all great at their job
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March 05, 2022

Everyone is very friendly and efficient. They seem genuinely interested in wanting to help you. More

by karenemerson13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy
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March 03, 2022

Amy at the service counter was very nice and very friendly. The new waiting room was nice. More

by andrewbogdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy
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