Karl Knauz BMW

My 2001 750iL developed several vexing problems, one of which was an intermittent electrical issue that was causing my alarm to go off and the battery to drain. After taking my car to another (much more pr which was an intermittent electrical issue that was causing my alarm to go off and the battery to drain. After taking my car to another (much more proximate) BMW dealership for a diagnosis and estimate of repairs, I was floored at their diagnosis and potential cost to repair. I decided to get another opinion, and took my car to Knauz for their analysis. My Service Advisor, James Matus, carefully explained what would be done to ascertain my car’s problems, and each step of the process Knauz would undertake to make the repairs. It did take a while, but Knauz was able to identify the problem, which was totally different from what the other dealer said needed to be done, and not nearly the cost. James Matus is one of the most professional and knowledgeable Service Advisors I have ever encountered. James's careful analyses and thorough explanation of what was being done to my car every step of the way was of constant reassurance. He treated me as if my car was his car, and constantly made sure that I was satisfied. I would highly recommend Karl Knauz Service Department in general, and James Matus in particular. More

The service representative I prefer to interact with at Knauz is James Matus. He has always been extremely professional and excellent with every aspect of service at Knauz. He has made servicing the vehi Knauz is James Matus. He has always been extremely professional and excellent with every aspect of service at Knauz. He has made servicing the vehicle at Knauz hassle free and convenient. Chad Holland the sale representative for Knauz has made the purchase's of our last three BMW's extremely stress free and as always very cordial. More

Anytime I bring my car in for service with Gus I am reminded why I do business with Knauz BMW. Gus is not only friendly and knowledgeable but he gets me in and out of as fast as humanly possible. Gus e reminded why I do business with Knauz BMW. Gus is not only friendly and knowledgeable but he gets me in and out of as fast as humanly possible. Gus exhibits something a lot of us wish we had - a true passion for their job and he displays it proudly on a superior level. I will continue to bring my car to Knauz BMW for service to work with him because of how excellent his service is compared to anywhere I have gone in Chicagoland. Gus is not only a great asset to Knauz Motors, but also the BMW brand as a whole. More

I can't say enough about the high level of customer service provided by Karl Knauz BMW. Everyone there has exhibited exemplary levels of care for my vehicle's needs. The service director Dave Rolain ha service provided by Karl Knauz BMW. Everyone there has exhibited exemplary levels of care for my vehicle's needs. The service director Dave Rolain has repeatedly gone above and beyond what even a demanding client would expect. James Matus writing in the service drive has always been at the top of his game explaining my vehicles needs and building value in their work. I am a customer for life. More

I know Gus from my previous visits to Knauz service. He is the reason that people like me come back to any dealership: friendly, very knowledgeable and honest. Always smiling (how does he do it?), willin is the reason that people like me come back to any dealership: friendly, very knowledgeable and honest. Always smiling (how does he do it?), willing to help and most of all able to listen to the customer. I always ask for Gus when servicing my car, and now, since I bought another BMW product, I know I will gladly see him more often. Thanks Gus! Thanks Knauz! Andrew Lisowski Scientist @ Abbott Labs More

I bought my car from Knauz and I also have my car serviced there. My car came off of warranty last year and I ran into some issues that required repairs. Gus is always friendly and extremely helpfu serviced there. My car came off of warranty last year and I ran into some issues that required repairs. Gus is always friendly and extremely helpful when I’m there. He strives to make the drop off process as quick as possible because I am usually on my way to work. He also calls and provides the status of the service to make sure that I am aware of what’s going on and an approximate time to expect the service to be complete. My car had an issue and I had to have it towed to Knauz late in the evening after the service drive was closed. Gus called me first thing the next morning to tell me that he already had the car checked in and had a loaner waiting for me. He always takes the initiative to keep customers informed. I rarely have to call in and check status of my vehicle. I appreciate that because I know I don’t have to worry about my car while it’s there. He will also humor me when I send emails asking questions about the car. He is quick to respond with information or he will quickly call me to talk to me about my question(s). Gus always explains what repairs or service the car may need in a way that I understand it. He also tells me if I have some time before the repair/service is required or if it is something that needs to be done as soon as possible. I have never been to a dealership where the service advisors were friendly, until I went to Knauz. Before I got this car, I thought it was customary to be rude to customers after the purchase was complete. Knauz provides a friendly atmosphere with a great staff. The work they do on the car is great. I never have issues. They don’t take advantage of the fact that I am a girl that doesn’t know anything about cars except how to step on the accelerator (and the brake on occasion). They make their customers want to come back just for the service they receive. More

James Matus is the most honest and ethical service advisor, I have ever dealt with. Not only do I believe this to be a true reflection of his character, I also view this as a reflection of how Knauz c advisor, I have ever dealt with. Not only do I believe this to be a true reflection of his character, I also view this as a reflection of how Knauz chooses to do business. Coming off of a horrendous service experience at Fields BMW in Northfield, where they manufactured problems regarding my vehicle that were nonexistent, my experience with James at Knauz, was like a breath of fresh air. After being told by the service manager at Fields, that the quiet ticking noise I was hearing was a potentially dangerous safety issue, amounting to close to $3000, I told them to put my car back together and I brought it to Knauz. I had a copy of what Fields wrote was wrong with my X5, but all I told James was that my car was making a ticking noise. I was given a brand new BMW 5 Series loaner to drive and the next day James called to tell me my car was ready. The cost of the repair was $128, tax included. Upon picking up my car, I showed James, the repair and estimate sheet I had received from Fields and asked him if he was sure, that my vehicle wasn't experiencing any of the issues Fields had claimed. He told me he was positive. There was a previous occasion that Fields had told me something similar, after just bringing my car up from Florida, where I had it checked out before I made the trip back. Unfortunately for me, that time I fell for what Fields told me and it cost me another $1800. That was a few years ago, when I was already out of my extended warrantee, and I have brought my car to James and Knauz ever since. The technicians who have worked on my X5, have also done a top notch job. My BMW was purchased out of state, however, the next one I buy, will most definitely be from Knauz. Thank you, James and everyone at Knauz! Integrity is a hard commodity to come by in the car business and in general, and I appreciate yours tremendously! More

Joe and Gus deserve the gold star awards after my car spent 30+ days in the Knauz BMW Service Department. While the team spent weeks trying to diagnose a mysterious knocking noise, Joe kept me informed o spent 30+ days in the Knauz BMW Service Department. While the team spent weeks trying to diagnose a mysterious knocking noise, Joe kept me informed of any updates, and always made sure that things were good on my end with the BMW loaners that I was always provided. My car even encountered a cracked windshield during a snowstorm as a result of a windshield chip, and the dealership offered to pay part of the bill even though they were not asked to, nor required to in any way. The icing on the cake was after picking my car up after this extended service period, issues arose (only days after my factory warranty expired) that were also excluded from my extended warranty. The repair parts and labor totaled more than $700, but to my surprise, the dealership covered the costs because there was no way of knowing whether or not the issues arose during the extended stay at the dealer. These guys go above and beyond what any dealership I have ever worked with has in the past, and I would recommend them to anyone. There is no question that I'll be buying my next car from Knauz. Thanks guys! More

I've buying and servicing my cars at Knauz for almost 20 years. The service department plays an important role in my decision making process when looking for a new car. The Service department keeps me com years. The service department plays an important role in my decision making process when looking for a new car. The Service department keeps me coming back after all these years! Most recently, they helped me get my 2002 X5 back in running shape after being "neglected" (not driven) for a few years due to personal issues. The outstanding personalized service included helping me decide/understand what to get fixed first and providing me with a loaner so I wouldn't have to worry about getting to work. Driving it from the dealership last night reminded me why we bought this car 10 years ago: FUN!! More

My experience with Knauz was excellent. Even though I did not buy my certified pre-owned BMW from them (I bought a hard to find manual transmission BMW from another dealer) the sales people were great! They not buy my certified pre-owned BMW from them (I bought a hard to find manual transmission BMW from another dealer) the sales people were great! They were excellent when if came to answering my questions, following-up (w/o being pushy), and they were extremely friendly and polite. I really wanted to buy a car from them, but I found exactly what I was looking for at an out-of-state dealership. More