Kayser Ford Lincoln

Another great car buying experience! We recently purhased our 8th Ford vehicle and the 5th from Kayser. I received great customer service as well as a great deal on the 2015 Edge. Great We recently purhased our 8th Ford vehicle and the 5th from Kayser. I received great customer service as well as a great deal on the 2015 Edge. Great overall experience and highly recommend Kayser Ford! LOVE MY NEW EDGE! We also have had great service from Chad over the past several years! More

Body Shop is poorly run. The service side of Kayser has always been pretty good. The body shop is a complete mess, however. I took my car to get some work done after my car The service side of Kayser has always been pretty good. The body shop is a complete mess, however. I took my car to get some work done after my car was driven into a ditch to avoid a deer. A small 'mom & pop' shop estimated it may take a small shop about a week and a half to do the necessary work. -Kayser said it would take them 3 weeks to finish the work. -It's now almost 4.5 weeks later, and they still haven't completed the work on my car. -In that entire time, I've always had to initiate the phone calls asking for an update on my car. -It seems that every time I call, nobody knows the status of my car - they always have to call me back. I usually end up waiting a few hours before I get the call back. -Every time they tell me they still aren't done with my car, they try to play it off and make jokes which seems very unprofessional - car issues are not usually something that people are in a joking mood about. -The guy I've talked to on the phone most has a name that starts with a G - though I can't remember if it's Greg or Gary. He's been making all sorts of jokes about when my car will be done - very unprofessional. -I went to the body shop in person one day to check on the status of my car, and nobody could figure out who knew most about the status of my car. Turns out the guy (Greg/Gary) was listening to the conversation I was having with Sheila, and he didn't say a word - and then left for the day before we realized it was him. -When I called them the day it was supposed to be done, they informed me that they just realized one of my headlights broke in the accident. While it's great they found the issue, the lack of attention to detail throughout the first 3 weeks of fixing my car is troublesome. -After the 3 weeks, they haven't been able to give me an accurate estimate of when my car would be completed - each time I call they just say "should be done tomorrow." However, I sit here 1.5 weeks later and it's still not done. -After they missed their 3 week commitment, I had to arm wrestle them to give me a rental car. A good, trustworthy shop would have offered one without a second thought. I won't be going back to Kayser for body work, that's for sure. More

Loved the sales people! I had such an amazing buying experience with Steve Newby. He was a no pressure salesman and did his job very well. Very friendly staff and my purchase I had such an amazing buying experience with Steve Newby. He was a no pressure salesman and did his job very well. Very friendly staff and my purchase went smoothly. Would definitely recommend this team for car buying! More

Great Dealership! First time Ford buyer at Kayser Ford and will definitely go back. Had no intentions of buying a vehicle the day we went looking, however, Daniel Mart First time Ford buyer at Kayser Ford and will definitely go back. Had no intentions of buying a vehicle the day we went looking, however, Daniel Martin and Don Griffin were able to make a deal and sold an F150. Couldn't be more happier with the truck and had a great experience with Kayser Ford! Thanks Guys!!!! More

I had a great experience with my finance account Mike Belker made me feel at ease and also did a great job at getting me in the car I wanted with the amount of money I was willing to work with. It wa Mike Belker made me feel at ease and also did a great job at getting me in the car I wanted with the amount of money I was willing to work with. It was a great and exciting experience for me. Not like other dealerships were you are pushed into other cars that you don't want. I am also very please Mike got my loan with a credit union that will really help me with my credit, He also got me the mechanical repair contract and the gap insurance within the payments I was willing to make. I am very very happy. More

Great experience! Great price on what we were looking for, and did not have to look around much. The van was in great condition as advertised. Sean was very helpful wit Great price on what we were looking for, and did not have to look around much. The van was in great condition as advertised. Sean was very helpful with showing us about the van and the whole process. Great trade in value for my old car, and we love the new car! More

Kyle E is the best sevice manager at Kayser I bought my first Ford from Kayser in May 2013 and my second in December 2014. I bring both vehicles to the Quick Lane and Kyle E, the manager is the I bought my first Ford from Kayser in May 2013 and my second in December 2014. I bring both vehicles to the Quick Lane and Kyle E, the manager is the best service manager I have ever, ever had. I brought my 2013 Ford Focus in to the regular service center several times complaining about that transmission issue that we all now know was NOT my imagination and even Ford sent out a notice for a free service in regards to that issue this year. However, after several failed attempts to get problem diagnosed in 2013 and being told there was nothing wrong with my car by the regular service mechanics, Kyle found the problem. I complained to him during an oil change appointment about how unhappy I was and I was not imagining my car stalling out when I turned corners and guess what he did? He went out and talked to his techs and then found an engine leak, a small one, but an oil leak right into the clutch kit of my car that was making the car stall out and almost crash on me when I turned corners. Finally, the problem was solved and got repaired immediately. If it weren't for Kyle E, my life could have perpetually stayed in danger. His professionalism, kindness, willingness to listen, and customer service centered personality makes him one of your biggest assets. This is why. After I had a bad experience buying my 2nd car at Kayser last Christmas, I almost decided not to return to Kayser. Seeing Kyle several times over the past 10 months for oil changes and tire rotations is the reason I am returning to Kayser today to buy an SUV. Thanks Kyle for keeping your customers in house with your awesome customer service. Give this man a raise! More

Great experience We went in trying to find a new car with a list of things we knew we wanted. M.Jay helped us find the vehicle that fit our needs exactly. The Ford Edg We went in trying to find a new car with a list of things we knew we wanted. M.Jay helped us find the vehicle that fit our needs exactly. The Ford Edge was the perfect vehicle for us. He was knowledgeable about the vehicle and explained all the different features. He helped us get the best deal we could. Thank you M.Jay for all of your help! More

The sales manager and staff were exceptionally good. I fully intended to buy my F150 near my home over 2 hours away. While my wife and I were in Madison we stopped to drive the style we were looking at a I fully intended to buy my F150 near my home over 2 hours away. While my wife and I were in Madison we stopped to drive the style we were looking at as they had a much larger selection than any local dealership. We liked the sales staff so well I called them 2 days later just to see what price they would offer. I then asked a local dealer for their price on the same exact truck. That is what sealed the deal. The local dealership said they couldn't match the deal I was offered. They told me it wasn't possible. So we bought our truck at Kayser. In all we drove almost 10 hours and it was more than worth it. The delivery of the truck was professional and timely. I will shop first with Don Griffin and Rick Baxter at Kayser from now on. More

Good Experience Made the care buying experience an easy one. My old car died and was kind of worried about finding a decent used one, but Terry was very helpful and Made the care buying experience an easy one. My old car died and was kind of worried about finding a decent used one, but Terry was very helpful and set up a great deal for me. More