
Kayser Ford Lincoln
Madison, WI
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I came to Kayser Ford because of people who had recommended the place and also strongly recommended Tom Kline. Tom was very polite and did not hesitate to present special offers/benefits that I wou recommended the place and also strongly recommended Tom Kline. Tom was very polite and did not hesitate to present special offers/benefits that I would have otherwise overlooked. He was also helpful, pointing out details and other instructions of the car until we pulled the vehicle out of the place. More
I was in the market to purchase a new/pre-owned vehicle and started by reviewing Kayser's inventory online. I was on the fence between 3 different cars and thought it best to test-drive each one. I was abl and started by reviewing Kayser's inventory online. I was on the fence between 3 different cars and thought it best to test-drive each one. I was able to conveniently stop over at their dealership on my lunch hour to test-drive the car. When I arrived, they had it parked right in front of the main doors, freshly washed and ready to go. I hopped right in and got to take some time one-on-one with the car and I loved it. Everyone I worked with during the shopping process was great and happy to answer any questions I had. It took a little bit of time to hear back from some of the staff via e-mail with some questions I had, but eventually got the information that I needed. When I called to make an appointment to purchase the car, Tim talked to me about the vehicle to make sure it was the perfect car for me. I went in a few days later to buy the vehicle and was in and out in less than a hour. Nick went over the features of the car with me while I was waiting for my paperwork. The person who went through the paperwork with me had it down to a science and went really smoothly. Everyone at this dealership is great to work with, talk to and ready to help if you have a question. I would definitely buy another vehicle from this dealership in the future. More
Franz was friendly, knowledgeable and pro-active in resolving the problem with my 2010 Explorer. He makes his customers feel relaxed and confident that whatever the problem, it will be resolved. resolving the problem with my 2010 Explorer. He makes his customers feel relaxed and confident that whatever the problem, it will be resolved. More
selected a car from internet. was shown selection along with another that was a deal I couldn't pass up. Was offered more than blue book for my truck. accepted offer without the traditional back & forth with another that was a deal I couldn't pass up. Was offered more than blue book for my truck. accepted offer without the traditional back & forth between sales rep & his manager. closing was quick. finance officer didn't pressure me with added warranties...just explained what was available and price. Should remember his name but at 63 I'm already forgetting things. Everyone treated me like I was welcome even though this purchase was a small sale. Have bought at Stoughton Ford & Middleton Ford over the years but from now all my business is thru Kaiser Ford in Madison. More
This was my first car purchase from a dealer, so I was admittedly a bit nervous beforehand. At Kayser they are very friendly and were the exact opposite of what I was expecting in a used car dealership. T admittedly a bit nervous beforehand. At Kayser they are very friendly and were the exact opposite of what I was expecting in a used car dealership. The salesman I worked with was not pushy and was very straightforward with me. Overall the experience was very positive. More
This is the second vehicle I have purchased from Kayser Ford. Tim freidag and Nick Douglas were friendly and got me into the vehicle I wanted. Nick Douglas made sure I knew everything about my vehicle. Ford. Tim freidag and Nick Douglas were friendly and got me into the vehicle I wanted. Nick Douglas made sure I knew everything about my vehicle. I will cheerfully send my friends to Tim Freidag or Nick Douglas anytime. I give Kayser Ford a great rating. More
I bought a 2010 f150 and 2011 f150 and now a 2013 f150 in Ingot Silver Stx with the 5.0 v8. I bought the Truck from tim freidag and Assistance from Nick Douglas. Both guys are very friendly and got me into t Ingot Silver Stx with the 5.0 v8. I bought the Truck from tim freidag and Assistance from Nick Douglas. Both guys are very friendly and got me into the truck i wanted. Nick Douglas when i picked up my Truck made sure i knew everything about my vehicle. I will always buy my vehicles from Kayser Ford and Send My friends to see Tim Freidag or Nick Douglas. I give Kayser Ford 5 Star Rating. Douglas Geen 7-2-13. More
Justin was great to work with and was very patient answering all of my questions. He made the car buying experience smooth and very painless! I would recommend working with him! answering all of my questions. He made the car buying experience smooth and very painless! I would recommend working with him! More
Charlie was great to work with because he provided a customer-centric experience. By understanding my needs, Charlie understood what types of car I may be interested in. Thanks to his recommendations, customer-centric experience. By understanding my needs, Charlie understood what types of car I may be interested in. Thanks to his recommendations, I was able to feel confident in my decision to purchase a new vehicle. More
Tim was great. He was friendly and worked out a no pressure no hassle purchase quickly and took care of ordering details efficiently. He was top notch kind and professional. I had a unique situation pressure no hassle purchase quickly and took care of ordering details efficiently. He was top notch kind and professional. I had a unique situation in special ordering a first year production run model Ford Fusion Hybrid Titanium very early on. So as I waited for production dates to start I would have enjoyed more consistent proactive follow up during my long wait but always received a reactive call back. That is my only serious complaint they need to address. Otherwise this is a phenomenal dealership to work with and I left satisfied. Don went out of his way to take extra time to set me at ease and take care of things as I waited for my car to arrive and really treated me like extended family. The pick up, paperwork, and education process was absolutely flawless, an enjoyable experience that I can only say will be memorable as the best car experience you can hope to have. I had studied the manual before i arrived and i was still stunned at what i learned. Nick knew his stuff! He walked through the details of the vehicle with the heart of a teacher and more then enough knowledge necessary to explain all the cool technology purchased. He was fantastic and a great way to start my adventure as I drove off with my new car. Thanks Tim, Don, and Nick, you make a great team, I am really enjoying my new car thanks to you! More