Keeler BMW

We had been Jeep owners for thirty years. We decided to look into a BMW. We visited Keeler BMW in Latham and was greeted by a very positive salesmen named Riaz Yacob. Over the course of negotiations we h look into a BMW. We visited Keeler BMW in Latham and was greeted by a very positive salesmen named Riaz Yacob. Over the course of negotiations we had a few ups and downs, which is not uncommon in car purchasing. Riaz worked very hard to earn our business, and when it came to financing he went the extra mile to get us a better rate than we could get at local banks or other financing institutions. He is knowledgeable about the product, very charismatic and just an overall great person to deal with. We have not had the occasion to have service work done at this time. I believe that this meets the survey requirements as to why I have given this rating. Richard & Nancy Smith Danby, Vt 05739 More

Drew McKeough was absolutely wonderful to work with. He is excited and passionate about BMW and the quality behind the brand. He is honest, down-to-earth, and friendly - qualities you don't always get in is excited and passionate about BMW and the quality behind the brand. He is honest, down-to-earth, and friendly - qualities you don't always get in a salesperson! My parents purchased a 2013 BMW 328xi for me as a wedding present. I test-drove the X1 and the 328xi and fell in love with the 328xi. Drew walked me through the packages available and I decided on the Luxury package with saddle brown leather and blue exterior. The car is GORGEOUS. Drew was in constant contact during the entire process - he updated me by email and also called me with major updates. Most importantly of all, Drew gave me a BMW tutorial (as this was my first, hopefully one of many, BMWS!). He showed me how to use keyless entry, program my iphone Bluetooth, use navigation, the safety features, and specifics of my fabulous new car. I highly recommend Keeler BMW and I also recommend Drew McKeough 100% as your dealer!! He is the absolute best. Thank you, Drew! More

I just leased a 2014 BMW 320xi from Keeler BMW and couldn't be happier! After shopping around for a couple of months, Keeler had an amazing lease deal on the 320xi and also gave me a great price on my couldn't be happier! After shopping around for a couple of months, Keeler had an amazing lease deal on the 320xi and also gave me a great price on my trade. Their showroom is impressive - very modern and professional looking. Most importantly however was the sales staff - I would recommend anyone in the market for a BMW to see Riaz Yacob over at Keeler BMW. Riaz helped me throughout the process from start to finish. He was friendly, professional and not pushy - he also worked with me to get me an awesome deal. He went above and beyond throughout the process and I can't thank him and the rest of the team over at Keeler BMW for making my experience there so great. I will definitely be doing business with them again! More

I dropped off my car with collision knowing full well (and advised within minutes) that there would be a delay due to the holidays. Jackie mentioned the car would take roughly 3 weeks. At the end of 3 (and advised within minutes) that there would be a delay due to the holidays. Jackie mentioned the car would take roughly 3 weeks. At the end of 3 weeks I called jackie to see the status of the car. Jackie mentioned she had ago order a few parts and the car would be ready in 3 days. I said ok, and followed up again on that Wednesday, they day she said. This is the problem with this person at Keeler; Jackie's nonchalant attitude/tone is unmistakeable and it's very obvious she couldn't care less that I had an urgency for the car. This can be proven by the fact that I constantly had to chase her for answers and she never returned a call as she had promised on 4 SEPARaTE occasions. So she calls me the next Thursday sating that the car would be ready on Friday. I call on Friday and she said they have delays and will need until Monday. This is where I got angry as I had been assured my vehicle would be ready almost 8 business days prior! So Monday comes by, and of course I have to call Jackie (remember she couldn't care less). I called her at 4:30 pm and she said "oh yea I was going to call you." That's ridiculous - I asked her where my car was and she said again in her usual nonchalant, uninformed tone that the car wasn't ready and would be so on Tuesday. I call again on Tuesday and guess what Jackie again claims they had some delays!!!! Wednesday comes by and again, I have to call this woman to find out when my car is ready. This is the kicker - she claims "the car is in the detail shop." I said ok when is my car ready? She mentioned I didn't have an inspection, so I said go for it as long as my car is ready today (Wednesday). Jackie's response "of course, I'll call you when it's ready." I then spoke to her about where to pick me up AS I HADNT HAD A CAR!! So Thursday comes and I call Jackie to see (a) why she hadn't called me back and (b) where the car was! Her response was probably valid in the 1980s when she said "oh, you didn't et my message?" FYI Jackie - it's 2014 we have voicemail buddy - YOU DIDNT CaLL me ! Friday comes by and I had lost all patience at that point and called to speak with her manager Wayne. I am waiting to hear what "explanation" I'm going to get from Wayne. More

I recently leased my 4th BWM (2014 3 Series GT) from Keeler and this was my best experience yet. My Client Advisor Drew McKeough was very knowledgeble of all the various options and the ordering proces Keeler and this was my best experience yet. My Client Advisor Drew McKeough was very knowledgeble of all the various options and the ordering process. Drew and his manager Alan Litrell were very open and fair during the negotiaion process --- both were a pleasure to work with. I am very pleased with this latest lease and love the GT --- I highly recommend Keeler. More

Excellent knowledge of the vehicle I ordered, fair trade in allowance, reasonable discount on new vehicle. Only six weeks to build and delivery went very well. All post delivery questions were answered prom in allowance, reasonable discount on new vehicle. Only six weeks to build and delivery went very well. All post delivery questions were answered promptly. I would highly recommend Raz and Keeler BMW. More

Outstanding services provided by this dealership. I'll highly recommend my dealer(Riaz) for everyone. He was very helpful in assisting me with an awesome deal. Great job guys. I'll highly recommend my dealer(Riaz) for everyone. He was very helpful in assisting me with an awesome deal. Great job guys. More

Riaz was great! They were sold out of 335's at the time I was looking, so Riaz let me test drive his personal car to see if I liked it. He was friendly, easy to work with, and I got a great deal. The time I was looking, so Riaz let me test drive his personal car to see if I liked it. He was friendly, easy to work with, and I got a great deal. The next BMW I buy will be with Riaz. More

I am giving this rating based on past dealerships that I have had experiences with. The reason why I did business with Keeler BMW was the friendly greeting I first received from Riaz Yacob. The process of m have had experiences with. The reason why I did business with Keeler BMW was the friendly greeting I first received from Riaz Yacob. The process of my purchase was quick and easy..a true delight. Riaz was knowledgable and sincere. I can't wait to go back and see Riaz and my friends at Keeler. Thank you, Linda More

Great deal and amazing perseverance by the sales(Riaz). He was following up with me for a month after my visit. Loved the entire process from test drive to delivary He was following up with me for a month after my visit. Loved the entire process from test drive to delivary More