Keeler BMW

I dropped off my car with collision knowing full well (and advised within minutes) that there would be a delay due to the holidays. Jackie mentioned the car would take roughly 3 weeks. At the end of 3 (and advised within minutes) that there would be a delay due to the holidays. Jackie mentioned the car would take roughly 3 weeks. At the end of 3 weeks I called jackie to see the status of the car. Jackie mentioned she had ago order a few parts and the car would be ready in 3 days. I said ok, and followed up again on that Wednesday, they day she said. This is the problem with this person at Keeler; Jackie's nonchalant attitude/tone is unmistakeable and it's very obvious she couldn't care less that I had an urgency for the car. This can be proven by the fact that I constantly had to chase her for answers and she never returned a call as she had promised on 4 SEPARaTE occasions. So she calls me the next Thursday sating that the car would be ready on Friday. I call on Friday and she said they have delays and will need until Monday. This is where I got angry as I had been assured my vehicle would be ready almost 8 business days prior! So Monday comes by, and of course I have to call Jackie (remember she couldn't care less). I called her at 4:30 pm and she said "oh yea I was going to call you." That's ridiculous - I asked her where my car was and she said again in her usual nonchalant, uninformed tone that the car wasn't ready and would be so on Tuesday. I call again on Tuesday and guess what Jackie again claims they had some delays!!!! Wednesday comes by and again, I have to call this woman to find out when my car is ready. This is the kicker - she claims "the car is in the detail shop." I said ok when is my car ready? She mentioned I didn't have an inspection, so I said go for it as long as my car is ready today (Wednesday). Jackie's response "of course, I'll call you when it's ready." I then spoke to her about where to pick me up AS I HADNT HAD A CAR!! So Thursday comes and I call Jackie to see (a) why she hadn't called me back and (b) where the car was! Her response was probably valid in the 1980s when she said "oh, you didn't et my message?" FYI Jackie - it's 2014 we have voicemail buddy - YOU DIDNT CaLL me ! Friday comes by and I had lost all patience at that point and called to speak with her manager Wayne. I am waiting to hear what "explanation" I'm going to get from Wayne. More

I recently leased my 4th BWM (2014 3 Series GT) from Keeler and this was my best experience yet. My Client Advisor Drew McKeough was very knowledgeble of all the various options and the ordering proces Keeler and this was my best experience yet. My Client Advisor Drew McKeough was very knowledgeble of all the various options and the ordering process. Drew and his manager Alan Litrell were very open and fair during the negotiaion process --- both were a pleasure to work with. I am very pleased with this latest lease and love the GT --- I highly recommend Keeler. More

Excellent knowledge of the vehicle I ordered, fair trade in allowance, reasonable discount on new vehicle. Only six weeks to build and delivery went very well. All post delivery questions were answered prom in allowance, reasonable discount on new vehicle. Only six weeks to build and delivery went very well. All post delivery questions were answered promptly. I would highly recommend Raz and Keeler BMW. More

I am giving this rating based on past dealerships that I have had experiences with. The reason why I did business with Keeler BMW was the friendly greeting I first received from Riaz Yacob. The process of m have had experiences with. The reason why I did business with Keeler BMW was the friendly greeting I first received from Riaz Yacob. The process of my purchase was quick and easy..a true delight. Riaz was knowledgable and sincere. I can't wait to go back and see Riaz and my friends at Keeler. Thank you, Linda More

Riaz was great! They were sold out of 335's at the time I was looking, so Riaz let me test drive his personal car to see if I liked it. He was friendly, easy to work with, and I got a great deal. The time I was looking, so Riaz let me test drive his personal car to see if I liked it. He was friendly, easy to work with, and I got a great deal. The next BMW I buy will be with Riaz. More

Outstanding services provided by this dealership. I'll highly recommend my dealer(Riaz) for everyone. He was very helpful in assisting me with an awesome deal. Great job guys. I'll highly recommend my dealer(Riaz) for everyone. He was very helpful in assisting me with an awesome deal. Great job guys. More

Great deal and amazing perseverance by the sales(Riaz). He was following up with me for a month after my visit. Loved the entire process from test drive to delivary He was following up with me for a month after my visit. Loved the entire process from test drive to delivary More

Drew is a gem and great advertisement for Keeler BMW. Drew answered all of our questions and handled our pickup [from Albany airport no less]. We made all of these arrangements long distance while living Drew answered all of our questions and handled our pickup [from Albany airport no less]. We made all of these arrangements long distance while living in California but had absolute faith that Drew would get it right based on the confidence he was able to instill in us. Subsequent to our pickup , on several occasions, Drew has help us get better use out of our BMW by meeting with us and instructing us about the use of functions of the car that were somewhat bewildering. He even offered to come to our house and set up the remote garage door opener, but we thought that that was way beyond the call of duty. Kudos to Drew and the whole Keeler team including Raffi who is our go to guy for servicing. More

The dealership and my sales associate (Drew McKeough) was exceptional! The price was right and my trade in value meet my expectations, I couldn't have been any happier with the final results. My first BMW! a exceptional! The price was right and my trade in value meet my expectations, I couldn't have been any happier with the final results. My first BMW! and it won't be my last! Great Job Keeler! Great Job Drew! More

I would recommend Drew McKeough as a sales representative at Keeler Motors. He was very informative about the BMW line. After shopping many other dealerships, Keeler offered us the best price. We purchas at Keeler Motors. He was very informative about the BMW line. After shopping many other dealerships, Keeler offered us the best price. We purchased a new 535 sport package BMW. Our car was received promptly and he ensured everything was satisfactory. We would definitely use him as our sales rep again and would recommend others go to him for a purchase. More