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Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
1,464 Reviews
Keffer Chrysler Jeep Dodge and Ram Trucks,"The Family Store", has been proudly serving our community for over 25 years. We are 100% committed to complete customer satisfaction and world class service.
We have a recently opened a 36,000 sq foot state of the art facility and we have hundreds of cars and trucks for you to choose from.
The real difference at Keffer is the way we treat our customers. When your here, your family and you should expect to be treated that way, Friendly, knowledgeable sales, service, and parts professionals are dedicated to treating you right.
Come by the "Family Store today and discover for yourself. While you're here don't forget to ask about our "guaranteed Low Price!".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,464 reviews
January 31, 2015
Fantastic experience! 5 stars. Felt treated like family even though I was buying 10 year old car. From salesman Richie Carter, to service manager Donnie Gomez, to Ben and S 5 stars. Felt treated like family even though I was buying 10 year old car. From salesman Richie Carter, to service manager Donnie Gomez, to Ben and Shamier in the vehicle preparation department, the focus on providing the customer a professional, genuine buying experience is self-evident. They truly strive to treat you like family! More
by SCjon
Employees Worked With
Ben & Shamier (sp?) in vehicle prep department, Donnie Gomez, Richmond Carter
Helpful January 30, 2015
Great Experience Kudos to Joseph Garcia and Tim Flynn on providing an exceptional experience. Great buying process and delivery of Vehicle to my home. Seamless and Kudos to Joseph Garcia and Tim Flynn on providing an exceptional experience. Great buying process and delivery of Vehicle to my home. Seamless and well orchestrated process. More
by BillF
Employees Worked With
Joseph Garcia
January 27, 2015
Unbeatable Experience!! My wife and I recently purchased a new Grand Cherokee from Richie Carter and Mike Lewis at Keffer CJDR and we couldn't wait to start on this review. R My wife and I recently purchased a new Grand Cherokee from Richie Carter and Mike Lewis at Keffer CJDR and we couldn't wait to start on this review. Richie completely blew us away with his willingness to find exactly what vehicle we wanted for the price we wanted to pay (which can seem impossible almost anywhere else you go). After initially shopping around and comparing prices at other locations, Richie quickly eliminated any need I felt to go elsewhere. Richie, Mike and Andy Bell in Finance were all extremely knowledgeable, friendly, and honest from start to finish and left us totally impressed. There was absolutely nothing more we could ask for and we're certain we've found where we'll be buying all of our vehicles in the future thanks to Richie, Mike and the rest of the staff at Keffer CJDR. Thanks again guys!! More
by jt42
Employees Worked With
Richmond Carter, Mike Lewis, Andy Bell
January 26, 2015
2015 Ram 2500 Some history first: I made the mistake in requesting info from a Web site my interest for a Ram 2500. From that I received many e-mails, calls etc fro Some history first: I made the mistake in requesting info from a Web site my interest for a Ram 2500. From that I received many e-mails, calls etc from every dealer in the area. That said only one dealer’s sales person took the time to actually do his research and found my info in their system, that was Mark Dollard. Due to that I choose Mark and Keffer to work with. Mark made the process easy, he seemed generally interested in me and my needs related to purchasing the Ram 2500. I would highly recommend Mark and Keffer to work within your next purchase of a new Jeep/Truck/Car. I will seek him out again in the future. Additionally I thoroughly enjoyed Talking with both Mark, and Tim More
by Kurt
Employees Worked With
Mark Dollard
January 26, 2015
Awesome experience. I got an unbelievable deal from Keffer. Mr. General Washington Jr. was one of the down-to-earth sales associates I've ever worked with, and we even en I got an unbelievable deal from Keffer. Mr. General Washington Jr. was one of the down-to-earth sales associates I've ever worked with, and we even ended up spending much less than we expected for a better car. He seemed to have our best interest in mind, and in the end, it was a big win-win for all parties. More
by cnelson
Employees Worked With
January 24, 2015
Great experience. I just bought my second vehicle from Keffer Dodge and couldn't be happier. Mark Dollard, Mike Maus and the entire staff did an outstanding job. Love m I just bought my second vehicle from Keffer Dodge and couldn't be happier. Mark Dollard, Mike Maus and the entire staff did an outstanding job. Love my new Dodge Ram 1500. Mike Wehner More
by wehner73
Employees Worked With
Mike Maus, Mark Dollard
January 22, 2015
Great Customer Service I usually dont take the time to write reviews, but after the awesome experience I had at Keffer Chrysler Jeep I was compelled to do so. From the minut I usually dont take the time to write reviews, but after the awesome experience I had at Keffer Chrysler Jeep I was compelled to do so. From the minute I walked in everone was so friendly & helpful. Richmond Carter went above & beyond to help me find a car suitable for me. Buying a new car can be stressful & he made the process run very smoothly. I felt very welcome at Keffer, they treated me like a friend not just a customer. I highly reccomend Keffer Jeep, & will definitely refer my friends to Richmond Carter & Mike Lewis. Great customer Service is priceless! More
by meshelle68
Employees Worked With
Richmond Carter, Mike Lewis
January 22, 2015
Joseph Garcia - 2015 JGC Limites Quick and painless experience overall - made buying my first car a walk in the park. I appreciate your patience and effort in making the overall exper Quick and painless experience overall - made buying my first car a walk in the park. I appreciate your patience and effort in making the overall experience a meaningful one. More
by Cschmid88
Employees Worked With
Julius Tindell, Mike Maus, Joseph Garcia
January 21, 2015
Awful experience...after the deal was made! Have purchased (leased) numerous new vehicles from this dealership over the past 12 years. Previous experiences have been ok but this latest experienc Have purchased (leased) numerous new vehicles from this dealership over the past 12 years. Previous experiences have been ok but this latest experience has changed my opinion of this dealership and I will not return. Keffer Jeep uses your typical dealership model...work with a sales person on selection...lots of back and forth "man befind the curtain" negotiations to reach a deal...then the long wait and condescending attitude of the finance director...then a fairly lengthy wait for delivery prep...then finally the keys. My latest experience took about 4-5 hours with with at least 1/2 of that time spent waiting. This dealership is in serious need of retooling especially in the Finance Department. I will exceed, buy far, the alloted space for this review just trying to describe the level of incompetence this department exhibits to just process a maturing lease turn-in originated by this dealership and setting up a new lease using a vendor (bank) they chose! I have a three digit credit score beginning with an 8! I was turning in a 2012 Jeep Grand Cherokee in pristine condition with only 11,000 miles. I was leasing a new 2015 Grand Cherokee on their lot with 34 miles. They chose to use USBank as the leasing agent. The same company used for the 2012 Jeep. So I already had an established perfect realtionship with the leading agent. How much simpler could it be!?! The result... The deal was signed on Dec 12, 2014. Its now January 21, 2015. The old lease has yet to be paid off and terminated by Keffer. The Bank thinks I still have the car and continue to bill me the monthly lease payment. They call every other day asking for a decision on lease termination options.Even though I traded in this vehicle over a month ago. I keep telling the Bank that i traded in the car but they say they have no evidence of this from Keffer. I have yet to be billed for the new 2015 Jeep enen though the car has been in my driveway for over a month. The bank says they have no record of this new lease. The effort to get this resolved with Keffer is like working with the "Keystone Cops". From the GM on down they seem to lack desire, urgency and expertise. Now here we are some 40 days later and we are still at the starting gate. Now my awesome credit rating is at risk because of this dealership's incompetence! Summary...Throughout the entire engagement every Keffer representative seemed fixated on receiving and accepting no less than a 5 on customer reviews. I would suggest they focus at least an equal amount of attention/demand on improving execution. Then perhaps they could work their way up to a mediocre "3". Short of firing some incompetents, they have a rough row to hoe to get to truly earn a "5"! BUYER BEWARE,, More
by Ron
Employees Worked With
Michael Turner - General Manager, Brandon Melendez, Andy Bell, Angelo Libman
January 21, 2015
Great service Thank you Stacy for being courteous and for providing great service. The entire team was helpful in making the purchase of my Dodge Charger a wonderfu Thank you Stacy for being courteous and for providing great service. The entire team was helpful in making the purchase of my Dodge Charger a wonderful experience. More
by Stephanie
Employees Worked With
Richmond Carter, Stacy Parham
