Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
1,464 Reviews
Keffer Chrysler Jeep Dodge and Ram Trucks,"The Family Store", has been proudly serving our community for over 25 years. We are 100% committed to complete customer satisfaction and world class service.
We have a recently opened a 36,000 sq foot state of the art facility and we have hundreds of cars and trucks for you to choose from.
The real difference at Keffer is the way we treat our customers. When your here, your family and you should expect to be treated that way, Friendly, knowledgeable sales, service, and parts professionals are dedicated to treating you right.
Come by the "Family Store today and discover for yourself. While you're here don't forget to ask about our "guaranteed Low Price!".
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,464 reviews
January 02, 2015
Very pleased with my purchase and your service. I was very pleased and impressed with the excellent service provided by Lauren Copland. She was very professional, friendly knowledgeable, patient a I was very pleased and impressed with the excellent service provided by Lauren Copland. She was very professional, friendly knowledgeable, patient and very helpful through the whole process. Overall, I was very satisfied and pleased with the purchase. Thanks again for your great service!! More
by Pilar
Employees Worked With
Lauren Copland
Helpful January 01, 2015
Great experience Today I came into Keffer on East Independence in Charlotte to inquire about trading in my car for another, either newer pre-owned, or brand new car. I Today I came into Keffer on East Independence in Charlotte to inquire about trading in my car for another, either newer pre-owned, or brand new car. I was with my Mother, and we were promptly greeted by Mike Lewis, who brought us to his desk to discuss what we were looking to do. He was very friendly, as was every employee that we were in contact with throughout the day. Mike showed us around the lot, answered every question, showed us every single option within my budget, and was nothing but patient throughout our long day....... Car buying can be an all day event, but neither Mike, nor anyone else were pushing, or rushing us. After all, I ended up trading my old car, and leaving with a brand new 2015 Jeep Patriot. Everyone was congratulating me on my purchase, and were genuinely happy that I was able to purchase my first brand new car. Mike and his associates, especially Richie (sales manager) were more than helpful and accommodating. I am very happy that I chose Keffer, and would recommend this dealership and Mike Lewis to anyone. More
by Mmartini
Employees Worked With
Mike Lewis
December 31, 2014
Painless and enjoyable experience Best experience, Peirre was excellent super nice great to work with. My entire buying experience was smooth and enjoyable. I would and will recommend Best experience, Peirre was excellent super nice great to work with. My entire buying experience was smooth and enjoyable. I would and will recommend Keffer to anyone looking to purchase a vehicle. Everyone I met was very helpful and super nice. More
by Tim
Employees Worked With
Other Employees :
Mike Turner, Pierre Upshur, Angelo Libman
December 30, 2014
Good Experience Willie the Sales Executive helped me lease my Chrysler 200S, he was patient in letting me choose the car of my choice while I test drove more than 6-7 Willie the Sales Executive helped me lease my Chrysler 200S, he was patient in letting me choose the car of my choice while I test drove more than 6-7 diff cars. Also the Sales Manager, Matt, helped me get the best deals/rebates. Over all it was a nice experience dealing with the folks at the showroom. More
by bedanta
December 28, 2014
Overall a great experience! Worked with Joey - he was great! Just purchased a new Wrangler Limited Sahara and absolutely love it! Joey was extremely knowledgable and helpful. Joey helped us make the right decis Just purchased a new Wrangler Limited Sahara and absolutely love it! Joey was extremely knowledgable and helpful. Joey helped us make the right decision and made sure we received the best customer service possible. Mike was also very helpful on getting us the best possible finance options. Overall we are very happy with our experience and would definitely recommend Keffer Jeep! More
by BobbiL
Employees Worked With
Mike Maus, Joey Maus
December 21, 2014
Great service I just purchased my new Jeep Wrangler Brian Duluc was my sales rep He did an awesome job He worked hard to give me a good price and all the informati I just purchased my new Jeep Wrangler Brian Duluc was my sales rep He did an awesome job He worked hard to give me a good price and all the information i needed and we had a few laughs as well I highly recommend him to anyone He was very kind and patient with me. More
by Jose Najera
Employees Worked With
Donnie and priscilla Gomes
December 18, 2014
Good Experience Worked with Leo... I was in need of a vehicle and wanted to come out as close the one I had prior. Leo went over and above to make sure I drove away h Worked with Leo... I was in need of a vehicle and wanted to come out as close the one I had prior. Leo went over and above to make sure I drove away happy. I enojy this truck better than the one I had before. Glad I went to Keffer. More
by JWK
Employees Worked With
Leo Nasralla
December 15, 2014
They can sell, but they can't service anything!!! The sales department is spectacular. They will do everything to close the deal and make you as comfortable as they can. With that being said, as soon The sales department is spectacular. They will do everything to close the deal and make you as comfortable as they can. With that being said, as soon as you need any service done, you might as well forget it. The service team lies, does not complete anything on time, and really does not complete anything at all. They make you wait a week and say they did something and when you get there, you see that nothing got done. Everything was either forgotten or not ordered. My ball joints, for example, were supposed to be replaced and I went to them and first I had to fight them to even replace them (and truck only had 6k miles on it), then they finally agreed that they needed to be replaced, and when I picked up the truck, NOTHING was done and they said the warranty would only replace them once (this would be the second time because they were faulty from the start). Every service worker has a terrible attitude and acts like you are a moron making up fake stories. Bottom line, every time I went there, I was so upset, and told myself that I would never buy or service a Dodge or RAM from them ever again!!! Actually, I might just to trade it in for a Ford :) More
by David Voronin
Employees Worked With
Blonde Girl and bald tall guy in service
December 15, 2014
Thanks for making the buying process easy I wanted to thank both Brandon and you for making this the easiest, clean and quick car purchase I have had over the past 26 years. Now on our 4th Jee I wanted to thank both Brandon and you for making this the easiest, clean and quick car purchase I have had over the past 26 years. Now on our 4th Jeep Wrangler Unlimited I think we are hooked on both the car and dealership. Thanks for making the buying process easy as it should be although many of your competitors over complicate this process. I will send as many friends as possible to help you continue to grow your sales! Happy Holidays! John Wieler More
by John Wieler
Employees Worked With
Michael Turner, Brandon Melendez
