Keffer Mazda

Mazda CX 8 I was in the market for CX 9 and Stepheon Williams helped me get the best deal on the 2018 Mazda CX 9. I will recommend Keffer Mazda and Mr Williams i I was in the market for CX 9 and Stepheon Williams helped me get the best deal on the 2018 Mazda CX 9. I will recommend Keffer Mazda and Mr Williams if you want a good deal. More

Stress-free car buying experience I went to Keffer Mazda simply to look at a car with no intentions of buying. Kenny (Robinson) took the time to show several cars and listen to my wan I went to Keffer Mazda simply to look at a car with no intentions of buying. Kenny (Robinson) took the time to show several cars and listen to my wants/needs without pressuring me to buy on the spot. He was ethical and honest in the offer process and I ended up purchasing the next day. Everything about the sales/financing process was seamless and stress-free...something I never expected to say about buying a new car. More

Chaos Unlimited! The situation went from bad to worse and ended with such outrage on my part that i DO NOT THINK YOU REALLY WANT TO HEAR ABOUT IT. I contacted the deal The situation went from bad to worse and ended with such outrage on my part that i DO NOT THINK YOU REALLY WANT TO HEAR ABOUT IT. I contacted the dealership via internet because I was looking for a particular vehicle that they seemed to have. I drove for over 200 miles to test drive a 2018 Miata RF Grand Touring and I bought it, despite the horrible experience and total chaos from start to finish. The car had to be detailed and had to be kept to do so...why wasn't I told that before???? That was on Saturday.....after the car not arriving as promised on Tuesday, I became again disappointed....then I waited on Wednesday until 8:20 pm....it was dark so I really couldn't see the detailing I had waited for. By the way, I contacted the dealership beginning at 3pm since that's when I was scheduled to get the car....they lied to me repeatedly and made all kinds of excuses as to why I did not yet have the car that I HAD PAID CASH FOR. It finally arrived and was filthy, with an eighth of a tank of gas, and smelled like cabbage on the inside....where's my new car smell? Apparently gone with the 80 year old men that drove it to me. By the way, they did not give me the opportunity to have it delivered on a truck....I probably lost those 200+ miles on my warranty too. Needless to say me experience with KEFFER MAZDA was far less than even adequate. I love the car, byt am still reeling about the dealer experience.....On an end note, the general manager called me while I was still waiting on the car and promised to call back the next day to make sure I felt better about the situation...he did not call and I do NOT feel better! Peggy Campbell More

Excellent value, lengthy process, very professional. The result of my visit was I was able to purchase the vehicle I wanted at a very good price. The overall purchasing transaction was what I consider to The result of my visit was I was able to purchase the vehicle I wanted at a very good price. The overall purchasing transaction was what I consider to be well above average. While the process was lengthy (about a 50/50 split between me & Keffer resulting in delays), I was never pressured & I was treated with respect. I have 3 friends that purchased Mazda's from Keffer. They recommended both Mazda cars & Keffer. I would recommend Keffer & my sales person - he worked very hard for me. I am not an easy person to please, sometimes unreasonable. My sales person maintained his professionalism throughout the process. I'll be back - hopefully, they'll let me in the door. More

Restored faith in new car dealerships My family has not purchased a car from a dealership in 20 years. We have had really bad experiences and had taken to purchasing used cars from a pla My family has not purchased a car from a dealership in 20 years. We have had really bad experiences and had taken to purchasing used cars from a place with no haggling. Kenny Robinson is one of the finest men I've ever met. He is honest, straight to the point and he told me how much the car would cost, and that's exactly what it was sold to me for. He worked very hard to make me happy and I will definitely be recommending the Keffer dealership to everyone I know. I will also come back when it is time to buy another car. We are very pleased with our new Mazda and thank Kenny for being such a rock star. Kat Porterfield More

Excellent Customer Service Kenny and Kyle took excellent care of me. I would recommend that Keffer auto-forward emails sent to former employees to a current employee so that t Kenny and Kyle took excellent care of me. I would recommend that Keffer auto-forward emails sent to former employees to a current employee so that the customer is not left wondering when no response is received. I would also recommend that the dealership give each customer a single contact, as opposed to having to deal with 3-4 separate employees to complete a purchase. More

Keffer Mazda Junks CX-7 After Spending $8K on Rebuilt Engine Absolutely an untrustworthy Mazda Dealer.Keffer Mazda junked my Mazda CX-7 while it was at the Keffer Mazda dealership after I spent $8,000 on a rebui Absolutely an untrustworthy Mazda Dealer.Keffer Mazda junked my Mazda CX-7 while it was at the Keffer Mazda dealership after I spent $8,000 on a rebuilt engine, without notifying me, appearing to violate NC auto abandonment notification laws, even though they had my telephone number and NC Address. They also do not return phone calls. More

I got a new car! This dealership goes over and beyond to provide excellence! Everyone we ran into (staff) were curteous and friendly. We appreciate everyone that helpe This dealership goes over and beyond to provide excellence! Everyone we ran into (staff) were curteous and friendly. We appreciate everyone that helped us including the finance department! Thank you again! More

Completely Clueless, will not return! I have an out of state vehicle which requires an annual North Carolina Inspection. On 06/7/18 I brought my Mazda 6 in to have the inspection done. E I have an out of state vehicle which requires an annual North Carolina Inspection. On 06/7/18 I brought my Mazda 6 in to have the inspection done. Everything was fine with the vehicle, with the exception of the failed tires. I was instructed to order them in advance and make an appointment to come back and have it completed. On 06/14/18 I called and spoke with a service associate to have the tires ordered as well as schedule the appointment. The appointment was made for Saturday 06/16/18 at 12pm. I was called in to work Saturday, so my mom was sent in my place to the appointment. She arrived before the scheduled time, checking in the vehicle with the associates. The tires were taken off the vehicle only for her to find out that the service could not be performed. The associates exact words were we are sorry, the tires were sent back but you can come back next Saturday. As a customer I am extremely disappointed in the level of service received. The gas and time were unnecessarily wasted driving to a SCHEDULED appointment. We are all human and make mistakes, however the way its corrected makes the difference. Common courtesy would have been to call prior and inform that an error occurred, and a reschedule would be made. I have yet to receive a call, or any form of communication from the service department, which is a poor representation of Mazda. I will not be returning to this dealership for any future endeavors or recommending it for that matter. More

Josh Manga An awesome salesperson, very polite and kind. Always looking for the best deals for clients and treats everyone like royalty. Josh hasn’t been there v An awesome salesperson, very polite and kind. Always looking for the best deals for clients and treats everyone like royalty. Josh hasn’t been there very long but has learned and improved rapidly!!! More