Keffer Mazda

Great experience! Quinton and Bryan went above and beyond to put my son in a brand new Mazda6. Consider me a very satisfied customer and I highly recommend these guys Quinton and Bryan went above and beyond to put my son in a brand new Mazda6. Consider me a very satisfied customer and I highly recommend these guys if you are in the market for a Mazda! More

It's about time! We had the most wonderful car buying experience at Keffer Mazda. Josh and Brian took their time and treated us as if we were the only customers in th We had the most wonderful car buying experience at Keffer Mazda. Josh and Brian took their time and treated us as if we were the only customers in the dealership. More

Horrible car buying experience I went to this dealership to buy a new Mazda suv, I made it very clear from the beginning that I want to finance the car. However the sales man and sa I went to this dealership to buy a new Mazda suv, I made it very clear from the beginning that I want to finance the car. However the sales man and sales manager made false statement and promises on leasing options and tricked me to sign a leasing agreement without explaining to me the leasing fine prints. After I read the fine prints I don’t feel comfortable to lease the car anymore, but of course they won’t let me to void the lease agreement. Instead they told me that I can go back to finance but I lost all the discounts I negotiated, since “these are only available for leasing”. If this is the case, they should make it very clear from the beginning, instead they played lots of games and made the whole buying process very confusing and frustrating. I ended up getting a car that is a lot of expensive than what the other dealership can offer. This is a extremely unethical dealership and definitely not how they should do business. More

Best and super professional Honestly the guy I had was the best. Catrell was extremely professional and gave me the best deal! Seriously I’m 100% coming here for all my car needs Honestly the guy I had was the best. Catrell was extremely professional and gave me the best deal! Seriously I’m 100% coming here for all my car needs. More

I will never go back!!!! 2 1/2 months after purchasing a "Certified Pre-Owned" CX-5, I took my vehicle in for 40,000 mile servicing. No problems, just expecting more or less 2 1/2 months after purchasing a "Certified Pre-Owned" CX-5, I took my vehicle in for 40,000 mile servicing. No problems, just expecting more or less a simple oil change and tire rotation. I was surprised with notice of rear brake issues and leaking gasket cover. Being totally caught off guard, I went ahead with the repairs. I informed the service assistant that this was a recent purchase and that I had purchased the additional "wrap-around' warranty, but he just kept going and never even looked into possible coverage. Looking back and after talking to the service manager of the Mazda dealership where I purchased the vehicle ... I feel taken advantage of. I honestly feel that I paid for services that were not necessary. UNETHICAL!!!!! And as icing on the cake ... I waited for 5 hours. My appointment was 1145am and I left at 5pm. Not once was I offered a courtesy shuttle or vehicle as advertised. This is my first Mazda and although I enjoy the CX-5, after this "Mazda Experience", I am considering getting rid of the vehicle. "Shame on you!", Keffer Mazda. More

Every which way but upfront I went in thinking that I would have a great experience at Keffer Mazda in Huntersville, NC. I had begun communication with Amanda, internet sales man I went in thinking that I would have a great experience at Keffer Mazda in Huntersville, NC. I had begun communication with Amanda, internet sales manager, on a Monday about a silver 2015 Mazda 3 that had 24,986 miles on it. The vehicle was listed on cargurus.com and the Keffer Mazda website for the price of $15,997. The next day, a Tuesday, the price on all websites had been raised to $16,977 and all of the photos had been updated with better quality pictures. My immediate thought was that as soon as I had shown interest, they went in and raised the price almost $1000. Luckily, I had printed out a page Monday showing the original price of the car so with that in hand, I still felt okay about keeping my appointment to view the car. My appointment was on Saturday and Amanda kept in touch with me via text, email, and telephone until the appointment day. She even texted me the carfax report for the Mazda 3 when I asked for it. Bottom line, she knew exactly what car I was coming in to see. She also knew that I was driving almost 2 hours to their dealership. When I arrived I was greeted by Otis and Amanda. Amanda said that Otis would be helping me that day. Otis was very friendly. There was a hold up with my test drive, however, and this is when things got very weird. Kyle, used car manager, approaches me and informs me that a new grill and bumper had been ordered for the car and a new paint job is scheduled but that I can still test drive the car. Okay. . . carfax reported no accidents. A few minutes later, Chris, new cars manager, comes in to tell me why it is taking so long. There are cups and things in the car because they had just gotten the car in and had no time to detail it. What? The car in the pictures looked pretty darned detailed to me not to mention the grill, bumper, and paint job looked perfect. Finally, Otis comes to get me so that I can test drive the silver 2015 Mazda 3. We walk out and there is a blue sedan sitting there. The one I am supposed to look at is a hatchback. I take a look at the front of the car and the grill is almost split in half with big dents all around. I open the car door and there are no leather seats. The seats are upholstery with dog fur and dog pee stains everywhere. I wouldn't have even tried to sit in that disgusting lemon. I looked at Otis and asked if he was sure that this is the car that I was supposed to look at? We go back inside and he is off to check with someone. At this point, I have been at Keffer for an hour with no test drive. After about 20 or more minutes, Otis comes back to say that he has another CX3 for me to look at. I got my trusty printout out of my purse at this point. It's a Mazda 3, silver, here it is right here on the paper. Amanda even sent me the carfax. Otis is off again. Another 20 or more minutes. I arrived at the dealership at 10:40 am and I finally got to test drive the correct vehicle at 12:20 pm. After that came the negotiations. They refused to even consider honoring the original price that was posted for the car. Otis checked with his manager(s) and they told him to tell me that it was some automatic price that the internet came up with, not Keffer. I reminded Otis that this price was on Keffer's own website and that they have to input data into their own site. He had to shrug on it because it seemed like he knew his hands were tied. Next, I am shown what my payments are on the $16, 977 price and with taxes, tags, and such the net price came to $18,000 some dollars. I again mention that I want a payment plan based on the $15, 997 price. Otis tries to go to his managers one more time. Otis come back with more weird excuse. That $1000 price difference is because the $15,997 didn't include taxes, tags, and such. I tell Otis that I did see where additional taxes, etc. where added to the $16, 977 price bringing the net price to over $18,000. Basically, they wanted me to think that the price increased $1000 the day after I asked about it because the $1000 increase was meant to reflect the net price as being $16,977. Why was my payment paper showing a net price of over $18,000? Silly, Keffer, tricks are for kids, not a grown woman who makes a living as a financial counselor (and they knew what I did for a living, lol.) Admittedly, my credit is not perfect and I had no down payment. However, Keffer could have done things so much differently. They should have shown me the car that they knew I was coming to see to start with then tried to show me other cars if that car was going to be out of my reach. Next, Keffer should know better than to jack up the price of a vehicle online after a potential customer shows interest. Most people would know better than to think a supposedly reputable dealer would allow some internet phantom invent incorrect prices on their cars. Sure, they were very nice and friendly all the while they were insulting my intelligence with a smile on their faces. Left with a bitter taste instead of a car. More

Just a bunch of idiots there No one there gives a xxxx or has a clue on anything there. Kris Pollard is a xxxxxx. Service people lie about services needed. There needs to be a law No one there gives a xxxx or has a clue on anything there. Kris Pollard is a xxxxxx. Service people lie about services needed. There needs to be a law for when they do this ....prosecute them when a second opinion warrants the lies from the first! Seriously. More

Pleasantly surprised Full disclosure: This is somewhat lengthy, but comprehensive in nature and worth reading. I am not one to post reviews and I am not easily impresse Full disclosure: This is somewhat lengthy, but comprehensive in nature and worth reading. I am not one to post reviews and I am not easily impressed, but I believe my experience warrants a review. It is a rare and pleasant surprise to receive excellent, memorable service. Car dealerships, salespeople and finance managers do not have the most flattering reputations, making a stressful process even more stressful. However, having dealt with numerous dealerships and salespeople for varying manufacturers, I can honestly say that Keffer Mazda and the employees I dealt with were the best. The only places I have received comparable attention and interaction are small, specialized dealers for expensive, collectible vehicles. Despite going on a busy Saturday, I was able to both browse undisturbed at my leisure as well as receive personalized attention when desired. My sales associate, Catrell Allen, sealed the deal. His demeanor and professionalism throughout the entire process never faltered. After visiting other competing dealerships, I can say with complete honesty that Catrell was the best salesperson I dealt with in every regard. He spoke with us about our wants and needs, was unbelievably knowledgeable about every feature of every vehicle, escorted us around the inventory, provided us with a comprehensive walk-through of the vehicle (from top to bottom, inch by inch), accompanied us on the most effective and rewarding test-drive we have had, and negotiated a fair deal while maintaining a great attitude. He went above and beyond and I highly recommend his services to anyone interested. After choosing a vehicle with options that suited our desires and negotiating a deal, we were directed to the finance rep, Randy Lodato. Working in finance myself, I was well prepared to deal with any upselling or conflicts; but to my surprise, we encountered neither. He was personable, honest and a pleasure to deal with - I never felt rushed or uncomfortable. The two aforementioned employees helped change my perception of car dealerships, salespeople, and finance managers in the industry. Again, I recommend Keffer Mazda and more specifically, Catrell Allen and Randy Lodato, because I wholeheartedly believe they can make a stressful process a little more bearable. My only complaint pertains to processing time. Considering all that needs to be done to prepare and process a loan and the necessary paperwork, I still believe the amount of time the customer is left waiting is disappointing. More

Not a happy customer Better make sure you drive o0n smooth and rough roads before buying. Got a used CX-5, wanted my trade back 3 days later and in NC you have no choice, Better make sure you drive o0n smooth and rough roads before buying. Got a used CX-5, wanted my trade back 3 days later and in NC you have no choice, it's yours wanted the CX-5 and another 8-9K to get my truck back. BUYER BEWARE is all I can say. More

They resurrected an oldie I took my new 2017 CX9 with 12k miles in for an oil change. While waiting I was shown my almost clean air filters and told they were dirty. Car is gar I took my new 2017 CX9 with 12k miles in for an oil change. While waiting I was shown my almost clean air filters and told they were dirty. Car is garaged and 99.99% driven on normal paved roads. Seems like they resurrected the old dirty air filter scam. I wonder when they see gray hair they also see an easy score!!!! Mazda manual recommends replacement at almost 3 times my currrnt mileage. More