Keffer Mazda - Service Center

Turnaround I didn't have the most pleasant experience with a gentleman at the Service Desk on Wednesday November 18. Apparently, the service area is closed for n I didn't have the most pleasant experience with a gentleman at the Service Desk on Wednesday November 18. Apparently, the service area is closed for new car service at 5 even though the the shop is open until 6. The news was not delivered well with the solution being for me to call the shop ahead of time. Though I understood what this gentleman was going for in terms of arriving to a solution, his delivery was not apologetic or caring. I drove 50 minutes to come to the shop and though I arrived at 5:10- I thought he did not appreciate my effort in trying to establish a good relationship as a customer. I decided to come back on Saturday and give the location a second chance. I spoke with the general manager Chris Wilkie about the experience and he gave a great response, I felt heard and actually became excited about some of the new expansion projects Keffer Mazda is undergoing. I also let him know Chris Brannon was a great example of how to offer customer service. I remember him from the last visit I had over a year ago. He is consistent in his service and honest yet personable in his communication. As a person who doesn't know much about cars, I need a great professional relationship established at the beginning to be a loyal, trusting customer. Kudos for turning a negative into a very positive experience. More

Excellent customer service Had my Mazda CX-5 vehicle serviced there a couple of weeks ago. Service rep Christopher Brannon was very attentive to details. Love the SUV and the se Had my Mazda CX-5 vehicle serviced there a couple of weeks ago. Service rep Christopher Brannon was very attentive to details. Love the SUV and the service. Keep up the good work. More

mount and balance tire I would like to thank Jay Zimberg for servicing my CX-5 and getting me back on the road. I had just recently bought my vehicle from Keffer Mazda and i I would like to thank Jay Zimberg for servicing my CX-5 and getting me back on the road. I had just recently bought my vehicle from Keffer Mazda and it is good to know that that they are still there for me after the purchasing process. Thank you very much. More

Above and beyond The attention and professionalism I experienced from the service staff here was incomparable! After having my CX-9 "serviced" and then damaged by ano The attention and professionalism I experienced from the service staff here was incomparable! After having my CX-9 "serviced" and then damaged by another local shop, Keffer Mazda took over and has done an amazing job of helping repair everything. Jay Zimberg is my hero. He not only has made sure my car is taken care of, but he also has advocated for me in my ongoing dispute with the previous mechanics who damaged my car. He has taken a great amount of his time explaining things, answering my numerous question (fielding multiple phone calls from me in a days time!) and listening to my concerns. His staff also took the time to show me everything that was going on and helped me understand where the problems were and what could be done about them. Chris was very friendly and helpful while he showed me my car. All the staff I interacted with made me feel very comfortable and were extremely nice. My situation was a complicated one involving multiple parties and Jay and his staff have been unbelievably patient and have really helped make things easier for me to handle. I highly recommend Keffer Mazda for service! They truly go above and beyond! More

Airbag recall Chris and Jay in Service at Keffer Mazda are easy to work with and very accommodating. Chuck gave me a ride and was professional and courteous. Gre Chris and Jay in Service at Keffer Mazda are easy to work with and very accommodating. Chuck gave me a ride and was professional and courteous. Great team in Keffer Mazda Service, everyone is always nice. More

Reliable and helpful I bought a new MX-5 (2015) last year. The experience was OK but not great. Since then I have had two regular service appointments and was treated cour I bought a new MX-5 (2015) last year. The experience was OK but not great. Since then I have had two regular service appointments and was treated courteously and professionally. It does seem that every time I go there there is a different person at the service desk - but they always do a good job. They find the time to answer questions and seem genuinely helpful. I also spoke with a sales person about the new MX-5 (2016) and she was very helpful. More

Professional & courteous I was quickly able to set up a same-day appointment online. Although I arrived early, I was quickly checked in after explaining my issue. Chris expl I was quickly able to set up a same-day appointment online. Although I arrived early, I was quickly checked in after explaining my issue. Chris explained that the light on my dash was a warning from a tire pressure monitor, not the check engine light which is what I thought. Although all tires looked fine they let me know they would look at the tires and sensors.. While in the waiting area I was informed that there was a nail in my tire and informed of the cost plus taxes. While waiting for the repair to be completed I walked the lot and within several minutes my salesperson Lewis who sold me the car in January came out to greet me. We chatted for a moment, then retreated from the hot weather. The tire was quickly repaired and I was on my way. I have only had positive interactions at Keffer Mazda. Chris was great, and I must mention Lewis who went above and beyond to close the deal for me when I purchased the vehicle in January. (Mazda6). I highly recommend Keffer Mazda! More

Great Experience Had no problem getting an appointment for service. I was told it would take about an hour and they were right on the mark. Everyone was very nice to Had no problem getting an appointment for service. I was told it would take about an hour and they were right on the mark. Everyone was very nice to deal with. Plus I received a free car wash! More

Awesome experience!! Coming to this Dealership is always an Awesome experience. The service department is always friendly from the service Advisors Chris or Jay to all of Coming to this Dealership is always an Awesome experience. The service department is always friendly from the service Advisors Chris or Jay to all of the techs. They really seem to have good understanding of the cars they service and are more than happy to keep there customers informed on the repairs being performed. Thanks for your hard work and dedication!! I would recommend this place to others!!! More

Outstanding Sales and Service There is nothing more important, when it comes to my car, than having upmost confidence in both my salesman and the service department of the dealersh There is nothing more important, when it comes to my car, than having upmost confidence in both my salesman and the service department of the dealership. Keffer Mazda, Huntersville, NC has exceeded my expectations. One year later and Ken Robinson, my salesman, still emails me to check in to see how both my car and I are doing. Jay, Chris and the entire service department put my mind, completely, at ease when I know they have checked out my car, during one of its routine physicals. I owe an extra thanks to Steve, who touched up my car to perfection after a boulder got in its way and did so for about 95% less than the cost of the highest bid. I cherish their honesty and their dedication to not simply selling a car to get it out of the showroom but to making certain the customer remains happy throughout the lifetime of the car. More