Keffer Mazda - Service Center

Very dissapointed in this dealership. My vehicle was stolen while in service. I reached out to the General Manager with our concerns. Our vehicle was located and then deemed a total loss. The GM requ stolen while in service. I reached out to the General Manager with our concerns. Our vehicle was located and then deemed a total loss. The GM requested that I take down any negative review post and gave me a loaner for 20 days until he had a chance to resolve the issue. He said that he had to contact his inurance company. It has been over two months since the incidende and he has not reach out to us. I have reached out to him via email and he has stopped communicating. The dealership assumed no liablity and no concession. Our vehicle is gone and the dealership continues in business as if nothing happend. I hope this never happens to you, beware. More

I have bought several new cars here. Knowledgable sales people, excellent service department. I'll be back. people, excellent service department. I'll be back. More

Everyone I dealt with at Keffer is top notch, sales , finance and service are great people. David is my kind of salesman, no pressure whatsoever. Went in for service and left with a new car. finance and service are great people. David is my kind of salesman, no pressure whatsoever. Went in for service and left with a new car. More

I bought 6 new cars from Keffer Mitsubishi in the 23 years I have lived in Huntersville and have always experienced expert service from the service department. I went to Keffer Mazda for this reason an years I have lived in Huntersville and have always experienced expert service from the service department. I went to Keffer Mazda for this reason and was again sold on the sales department because of Nick and Eric. More

David Boehm was amazing to work with. If you ever have the chance to go to Keffer Mazda, ask for David He was the very BEST the chance to go to Keffer Mazda, ask for David He was the very BEST More

Everyone at Keffer is extremely professional and friendly. They will do anything to accommodate your needs when purchasing or servicing your vehicle. All the staff members are very informative at ev friendly. They will do anything to accommodate your needs when purchasing or servicing your vehicle. All the staff members are very informative at every step of the way. Never felt pressured to do anything. More

Took my new Mazda x5 in for an oil change this past Saturday - made appt. online - was very easy. When I arrived, the place was very busy. I thought it would take forever but they had my oil changed & Saturday - made appt. online - was very easy. When I arrived, the place was very busy. I thought it would take forever but they had my oil changed & washed my car in about 45 min. I was impressed! More

Liar, Liar Pants On Fire. Had my 2005 Mazda Van in for a check engine light on. Left it over-night that turns into days, weeks, and finally a whole month. Are you fricken kidd Had my 2005 Mazda Van in for a check engine light on. Left it over-night that turns into days, weeks, and finally a whole month. Are you fricken kidding me? You have a 100K testing machine yet, in the end, they couldn't figure out what the problem was or fix it. Pick it up a month later and spending about a thousand dollars I was really pissed. A few months later, I call to schedule an appointment for a recall. Spoke with a receptionist, she then transfers me to the service guy which then transfer me to the service manager but said he was busy. Took my name and number down and said he will call me back which never happen after I called back a few times to leave a message for him to call me back. I am writing this review because this dealership fail at every level of what customer service means. And if you are the owner, CEO, manager, or whatever, get your chicken head out of your A** and wake the xxxx up. More

My Mazda needed repair for several recalls, I admit I was a little skeptical based on past experiences with dealerships, but these guys are top-notch, they repaired everything plus a few recalls that I did n a little skeptical based on past experiences with dealerships, but these guys are top-notch, they repaired everything plus a few recalls that I did not even know I had, they provided an excellent loaner vehicle to make sure I had a car until the repairs were complete. Excellent management, excellent work, highly recommend :-) More

It's been over a month since I visited Keffer Mazda & haven't heard a word from them regarding the recall. Brandon was service agent. haven't heard a word from them regarding the recall. Brandon was service agent. More