Keith Hawthorne Ford

I purchased a 2022 CPO Audi RS5 from Keith Hawthorne Ford and had it shipped across the country. When it arrived, I was extremely disappointed to find the car in rough shape for a certified pre-owned vehicle and had it shipped across the country. When it arrived, I was extremely disappointed to find the car in rough shape for a certified pre-owned vehicle — including brakes that were in bad condition and should have been replaced before sale. To make matters worse, they forgot to include my registration with the shipment, creating even more hassle. The dealership will not get back to me in any way. Overall, this was a frustrating and unprofessional experience that I would not expect from a dealership selling CPO vehicles. More

Called the dealership and talked to Evan. He done such a great job, when I went in to test drive he had the car clean and pulled up front waiting on me. Took it out and loved it. Evan told me He done such a great job, when I went in to test drive he had the car clean and pulled up front waiting on me. Took it out and loved it. Evan told me a lot about the car and I purchased it on the spot. Such a great person and really took the time to help me. I would highly recommend Evan and Keith Hawthorne to anyone wanting to purchase a car. More

Very professional and efficient. We worked a very good deal. Also the company that fit the trailor hitch on was professional. We worked a very good deal. Also the company that fit the trailor hitch on was professional. More

Salesperson: Scott Harkins. I came in with my fiancé looking for a new larger suv. Scott made us feel at ease, he was extremely accommodating and patient. The whole dealership e I came in with my fiancé looking for a new larger suv. Scott made us feel at ease, he was extremely accommodating and patient. The whole dealership experience was relaxed and smooth flowing. Scott was there to answer any and every question we had. After a bad experience at another ford dealership Keith Hawthorne ford provided us an experience of what a car buying process should be. I highly recommend the dealership to anyone looking for a car. Ask for Scott Harkins he’s the best. More

Salesperson, Thomas, was very attentive and responded quickly with any questions or concerns. The one issue we had with the CPO F250 was quickly addressed and fixed to our satisfaction! Highly recommen quickly with any questions or concerns. The one issue we had with the CPO F250 was quickly addressed and fixed to our satisfaction! Highly recommend this dealership to anyone looking for a friendly, professional and courteous staff! More

I got a great deal on a beautiful truck with all the features I wanted. It was a good experience. I haven't had a Ford since the 80s. I'm very impressed. features I wanted. It was a good experience. I haven't had a Ford since the 80s. I'm very impressed. More

Thanks for your excellent customer service and we love our “new” used truck!! Thanks KB! our “new” used truck!! Thanks KB! More

Negotiated a deal online for my trade/ to purchase a new F250. When I got there the numbers were 1500 off. He tried to proceed to show me tax savings etc. I said if they fix it, I will deal so they sent ano F250. When I got there the numbers were 1500 off. He tried to proceed to show me tax savings etc. I said if they fix it, I will deal so they sent another manager over telling me “my truck needs brakes” this is going to cost me 1k. This is first time, I have ever had a dealership try to change up a deal. Don’t bother driving here from any distance. This dealership lost two sales of 80k trucks. More

Was promised things after getting the SUV to the dealership, after getting it there test driving it and also falling in love with it. Whent to purchase they told me they can’t honor the promises tha dealership, after getting it there test driving it and also falling in love with it. Whent to purchase they told me they can’t honor the promises that they said they would. You leave feedback and it stated to call the GM a week later and no return phone call. They just want to sell you a car and once your have it they don’t care about the customer. More

I purchased a pre owned 2024 f450 with 400 miles on it. the truck was missing the gooseneck ball kit that they all come with new. The only stipulation I had had when purchasing was that they would get me t the truck was missing the gooseneck ball kit that they all come with new. The only stipulation I had had when purchasing was that they would get me the kit, which the sales manager promised they would do. over a month has gone by and now they are refusing to honor their promise. I will never do business here again. More