Keith Hawthorne Ford

Had a recall on my 2016 f350 for the rear camera. Mine had quit working but service would not replace the part because apparently they had to get VIN info from the OBD plug ??? I had like many other Mine had quit working but service would not replace the part because apparently they had to get VIN info from the OBD plug ??? I had like many others, installed a tuner on my truck after the warranty expired, therefore voided the replacement of the obvious defective camera due to programming. I respected the decision from my advisor Javon at Keith Hawthorne in Belmont but doesn’t mean that I agreed. To me, this makes Ford seem more interested in finding reasons to dismiss a recall repair vs correcting an issue that doesn’t involve the performance of a tuned vehicle. It was as simple as it does or doesn’t work. Long story short, if you have the same situation, an OEM replacement is $75-$100, I had to buy my own.. Great Service Ford Motor Co ?????? Dale Padgett More

I had an amazing experience with Keith Hawthorne, it was an easy process and I left with my dream car💖💖💖💖 an easy process and I left with my dream car💖💖💖💖 More

I searched 10 dealers online and Keith Hawthorne was the easiest to work with before I entered the premises. They also were able to give me the best price. easiest to work with before I entered the premises. They also were able to give me the best price. More

Was told there was no Lariat version of the Maverick hybrid.. Have been unable to receive any follow up or even a response to replacing winshield that cracked after 5 days. Paperwork provided for indivi hybrid.. Have been unable to receive any follow up or even a response to replacing winshield that cracked after 5 days. Paperwork provided for individual customer support has no phone number or contact. More

Service advisor was great. Was understanding of why I wanted service my vehicle before it was due. Advise me of services coming up and was accommodating to the intervals that I Was understanding of why I wanted service my vehicle before it was due. Advise me of services coming up and was accommodating to the intervals that I wanted to have them done by. More

I have bought 2 cars at this location and both times have been a great experience. They worked hard to get the deals I needed! The staff is very personable and friendly. They didn’t give the clique “car sale been a great experience. They worked hard to get the deals I needed! The staff is very personable and friendly. They didn’t give the clique “car sales” experience. More

LONG BUT WORTH THE READ I PROMISE! ! I recently took my vehicle to Keith Hawthorne Ford for five issues: windshield washer spray, car radio, braking vibration, a vehicle inspection, ! I recently took my vehicle to Keith Hawthorne Ford for five issues: windshield washer spray, car radio, braking vibration, a vehicle inspection, and a leaking windshield. While I understand that repairs can take time—especially if parts need to be ordered—my experience quickly went downhill due to poor communication and lack of attention to detail. From the start, my concerns didn’t seem to be the priority. While speaking with Rick at the service desk, he appeared more focused on upselling a 90K-mile tune-up package than addressing the issues I had already clearly outlined in my online ticket. Since some of those services overlapped with what I needed, I agreed—but that’s where the problems began. A few days later, Rick called about the washer sprayer repair, which I approved. When I asked about the windshield leak—something already listed on my original ticket—he said it hadn’t been added and needed to be included. Mistakes happen, so I gave the benefit of the doubt. Later, during another update call, I declined the windshield repair and specifically asked if everything else had been addressed. Rick assured me it had. I even asked directly whether my brakes and rotors were inspected—again, he confirmed yes. I also had to remind him (a second time) about completing the vehicle inspection. After two weeks, I picked up my car. Within 10 miles of driving, the same braking issue—severe shaking—was still there. I called back, and Rick admitted he forgot to add it to the ticket. This was extremely frustrating, considering the vehicle had already been in their possession for two weeks and I had been assured multiple times everything was checked. I attempted to escalate the issue by contacting the GM, but he was unavailable due to being in a meeting. I requested a call back from him, but I guess he is still in his meeting since its been days without a call. I was told the service manager would call me—no call came that day. When I followed up the next day, the service manager answered the phone in a dismissive tone, simply saying “Hello,” with no professionalism or willingness to help. It felt like I was inconveniencing him just by calling. Despite all of this, I gave them another chance and brought the car back. Four days later, Rick called and quoted me $4,000 for repairs, including an alignment. I explained that an alignment had just been done during the initial visit. His response? I would need to pay for another one. So, due to their failure to properly document and inspect my vehicle the first time, I was expected to pay again—completely unacceptable. When I went to pick up my vehicle, I was then told I owed $250 for an inspection that should have been completed during the original visit. The only positive part of this experience was an employee named Javon, who assisted my wife during pickup. He demonstrated professionalism, patience, and respect—qualities that were noticeably lacking elsewhere in this dealership. Needless to say, I will never return to this dealership. If you choose to take your vehicle here, be prepared for frustration and poor communication. If you do go, I strongly recommend asking for Javon—he was the only one who provided a professional experience. More

Love my truck and they way they were invested in trying make me happy and satisfied with my truck thank you make me happy and satisfied with my truck thank you More

Excellent sales team from start to finish. Thanks to Michael Grayson for making everything happen. Thanks to Michael Grayson for making everything happen. More

David Jolly is the man to see when you visit Keith Hawthorne Ford in Belmont, NC!!! There's no deal like a JOLLY MAN DEAL!! Still very satisfied with my purchase! Hawthorne Ford in Belmont, NC!!! There's no deal like a JOLLY MAN DEAL!! Still very satisfied with my purchase! More