Kelly Chrysler Dodge Jeep RAM - Service Center

Outstanding Customer Service As always, Dave Vrabel and his team went the extra mile to ensure that my car was serviced expeditiously with all appropriate work done. I appreciate As always, Dave Vrabel and his team went the extra mile to ensure that my car was serviced expeditiously with all appropriate work done. I appreciate having someone I trust provide important service, make sure that my car is safe and always has a smile. More

Sales department is great but hope you don't need service Let me start with stating I have never once had an issue with the sales department here in any way and wouldn't hesitate to refer the sales side of th Let me start with stating I have never once had an issue with the sales department here in any way and wouldn't hesitate to refer the sales side of the company. In the last 2 years I have purchased 3 vehicles from this dealer (Dodge Ram, Dodge Durango and Jeep Compass) and never once had issues in dealings with the sales people. My Durango wa once T-boned and once rear ended and both times I took the vehicle to the body shop at Kelly for repair and never had issues with them either. Sadly I can NOT say the same for the service side of the company and due to the lack of professionalism and ignorance displayed by them I will not spend one more penny at Kelly. I recently started having issues with my Durango when I would start it the thing would just shut off. At first I thought it was just me imaging things because it was before I put it in gear so I questioned myself to if I even started it so I let it go but then I started it and drove and upon stopping at a stop sign it shut off. I called Kelly and spoke with Dave in Dodge about the issue and if it was covered by warranty because I wasn't sure how long the warranty was. He proceeded to look up my car via the VIN and tell me it was 3 years/36000 miles and the problem I was having was electrical. I asked him how he would know this having not seen the vehicle and he abruptly responded that his 20 years experience tells him this. I further questioned that maybe it was the fuel pump or something like that and he got agitated that I questioned his knowledge. After multiple times of him stating his experience I decided to just let it be and move on. Shortly thereafter I called another local dealership (Sands in Quakertown) and spoke to them having a very similar conversation minus the ignorance and preaching on experience the lady explained that while it is only 36k mile warranty which I was over my car did have an open recall for a fuel pump censor that was likely causing the issue and proceeded to schedule my service for this recall. I can't help but wonder how someone with 20 years experience and someone who looked up my vehicle via the VIN never noticed or thought to look at this. How someone who is the service adviser for Dodge didn't know this issue, which had a recall for it, existed after probably servicing many Dodge vehicles for this same issue. How someone who specifically had the consumer bring up the fuel pump and it still didn't make any bulbs in his brain with 20 years experience go off. I would say that this is one employee in a department of many but I have had previous dealings with the service department manager that have not gone well at all either. The service department overall lacks management and leadership that fails to understand that they are a direct reflection on the company and therefore can cost the company business. As stated previously, this dealership has lost a client who has spent in excess of 106k in under 24 months due to one department that plays a pivotal role in the business. Note: I gave a 3 star review because I didn't feel it was proper to bring the overall star rating for the company down due to one departments professionalism. More

Best service representative. Bought used jeep (2005) in 2009. That's when I first met Dave. Got next jeep in 2013. Dave was still there doing what he dose best. Taking care of Kel Bought used jeep (2005) in 2009. That's when I first met Dave. Got next jeep in 2013. Dave was still there doing what he dose best. Taking care of Kelly's customers like only he can. 2015 got new dodge ram 1500. Dave is still here. Will not go anywhere else. Thanks Dave. More

Excellent Service! Our family has been dealing with Kelly for several years now and every experience has been very positive. We know we can trust Kelly for sales and se Our family has been dealing with Kelly for several years now and every experience has been very positive. We know we can trust Kelly for sales and service. Recently, our vehicle was in need of service. We called Kelly and spoke with Dave Vrabel who was able to get the car in almost immediately, have the service completed in a timely fashion, and have us on our way! This is not the first time we have dealt with Dave. He is always a true professional and a large part of the reason we will continue to buy from Kelly and have our vehicles serviced there. More

Great Customer Service Dave took great care of me. He explained the work that was to be done to my car. He thoroughly reviewed my bill to make sure that I understood everyth Dave took great care of me. He explained the work that was to be done to my car. He thoroughly reviewed my bill to make sure that I understood everything. I would highly recommend Dave and Kelly. More

Dodge Truck and Jeep Service - OUT STANDING! We have a Dodge Ram 1500 4 x 4 truck and a Jeep Commander serviced at Kelly. Their service department is friendly, fast and reliable but most importan We have a Dodge Ram 1500 4 x 4 truck and a Jeep Commander serviced at Kelly. Their service department is friendly, fast and reliable but most importantly TRUSTWORTHY! We tried getting both our vehicles serviced at the other Jeep & Dodge dealership in our area much to no avail, no need to trash talk but we would not trust our family vehicles being serviced any where else other than Kelly - period. While all dealerships have similar tools and policies it's the staff or the people at Kelly that make the difference, they seem to care and that's rare these days. ESSE QUAM VIDERI! More

Service Dave Vrabel has been our Service Manager over the years and when we purchased our 2015 Jeep Cherokee we insisted that Dave handle our Service requirem Dave Vrabel has been our Service Manager over the years and when we purchased our 2015 Jeep Cherokee we insisted that Dave handle our Service requirements. We have found Dave to be honest, professional and forthright. You can be assured of great service when dealing with Dave. More

Kelly keeps my car running smoothly! Dave keeps track of my maintenance so that my car is always ready for the long trip! Service is done quickly and efficiently and at a reasonable cost Dave keeps track of my maintenance so that my car is always ready for the long trip! Service is done quickly and efficiently and at a reasonable cost. More

Terrible customer service, never again TERRIBLE. I had nothing but bad experiences from here in the 3 times I tried to buy vehicles. Arrogant staff, especially the sales managers, and the s TERRIBLE. I had nothing but bad experiences from here in the 3 times I tried to buy vehicles. Arrogant staff, especially the sales managers, and the service department acts like you are burdening them by bring in your vehicle for service work or recalls. Good luck talking to someone then after the problems take place. Ive called numerous times to the managers and emailed as well with no return emails or phone calls. I even tried to buy a new $50,000 truck recently and after test driving it with Brian Spangler, they never even called me back to go forward with the purchase. Dave Vrabel in the service department was condemning me for bringing my new vehicle then, THAT I HAD TO BUY AT ANOTHER DEALERSHIP, for a safety recall. This is VERY common for people from around the area so I'm not sure where all these glowing reviews are coming from since 80%+ of the people Ive talked to will never step foot in there again. We buy almost exclusively Chrysler products and we will never shop here again! More

Service Department at Kelly. I always call Dave Vrabel This is the 3rd Grand Cherokee Jeep I have purchased at Kelly. Dave Vrabel is the person I always call over these last 10 years. He gives me great s This is the 3rd Grand Cherokee Jeep I have purchased at Kelly. Dave Vrabel is the person I always call over these last 10 years. He gives me great service for my vehicle and is always very fair on the service estimates. I will continue to call Dave when I need as I did yesterday, 02/28/2015. Carolyn Lapierre More